Customer Interaction Management Software, Hardware, Services and Research Papers

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Delivering Superior Customer Value in Communications Firms: Enabling Optimal Offer Creation for Service Providers by SAP America, Inc.

April 27, 2009 - (Free Research) For communications companies - whether focused on telecommunications services or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services.

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Drive Sales, Marketing and Service Success with Microsoft Dynamics CRM Online by Microsoft

August 23, 2010 - (Free Research) Attend this webcast to see the product in action (including integration to Microsoft Business Productivity Online Services), to understand the competitive advantages Microsoft Dynamics CRM Online has over other solutions in the market, and to hear examples of successful customers managing their customer relationships in the cloud.

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Sales and Marketing: The New Power Couple by Microsoft

December 01, 2008 - (Free Research) This white paper will review the obstacles to making business development a team sport and then will present best practices around people, process and technology for aligning the sales and marketing organization.

(WHITE PAPER)

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Cashing in on Customer Intelligence in the Financial Services Industry by Infor CRM

October 22, 2009 - (Free Research) In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage.

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Frost & Sullivan: Better Service Margins at a Fraction of the Cost by GoToAssist

July 27, 2010 - (Free Research) New research from Frost & Sullivan details how to provide superior service while actually reducing costs and increasing margins.

(ANALYST REPORT)

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Dispelling 6 Common Myths about On-demand Call Center Solutions by Contactual, Inc.

February 11, 2010 - (Free Research) The inability of early prototypes of on-demand contact centers to deliver feasible solutions for contact center users only served to reinforce the superiority of on-premise solutions, creating a number of myths which today have no bearing at all. This paper presents the 6 myths of on-demand call center solutions and debunks them all.

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