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ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Delivering Superior Customer Value in Communications Firms: Enabling Optimal Offer Creation for Service Providers by SAP America, Inc.
April 27, 2009 - (Free Research) For communications companies - whether focused on telecommunications services or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

TiVo Reduces Call Center Costs by Google GSA
March 20, 2009 - (Free Research) Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

National Semiconductor Streamlines Corporate Search by Google GSA
August 03, 2010 - (Free Research) Simplifying corporate search was vital to improving the productivity of administrators and employees. Within a week of installing the Google Search Appliance, National Semiconductor doubled the number of documents their employees could search. Read this case study.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Google Search Appliance Helps Make Government More Efficient by Google GSA
August 03, 2010 - (Free Research) Indiana's public information portal, accessIndiana, was expensive to run and not meeting the needs of state citizens and businesses. Deploying the Google Search Appliance made administration of the portal's search engine easier and increased the quality and speed of search results. Read this case study.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Bring Fast, Relevant Search To Your Organization by Google GSA
April 30, 2010 - (Free Research) Google Search Appliance makes searching your company’s information as easy as searching Google.com itself. Watch this video to learn more!
(PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Starting a Search Application by Lucid Imagination
April 01, 2009 - (Free Research) There are many ways that people come to the conclusion that they need a search application, and a variety of ways in which they can then proceed. Here are some of the steps that users often consider (or maybe should consider) before they're ready to start building an application.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online by Microsoft
August 23, 2010 - (Free Research) Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge.
(VIDEO) VIEW ABSTRACT | GO TO

Drive Sales, Marketing and Service Success with Microsoft Dynamics CRM Online by Microsoft
August 23, 2010 - (Free Research) Attend this webcast to see the product in action (including integration to Microsoft Business Productivity Online Services), to understand the competitive advantages Microsoft Dynamics CRM Online has over other solutions in the market, and to hear examples of successful customers managing their customer relationships in the cloud.
(VIDEO) VIEW ABSTRACT | GO TO

The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success by Microsoft
September 14, 2009 - (Free Research) This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Creating a Dynamic Information Infrastructure by IBM
September 17, 2009 - (Free Research) Discussions with customers and research into vendor offerings are the basis of this white paper. It prescribes a customer transformation roadmap, profiles two customers’ information infrastructure journeys, and provides an analysis of IBM’s and EMC’s associated visions and strategies.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

5 Low Cost Tips for Protecting Exchange from Downtime by Marathon Technologies
July 28, 2010 - (Free Research) Windows Server applications are at the very core of small and mid-size business operations, powering everything from the essential Exchange email server and mobile/remote email access, to critical order processing applications and customer databases. Watch this webcast to learn more.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Going Green? Choose ECM by Perceptive Software
July 22, 2010 - (Free Research) Enterprise content management (ECM) technology will not only save your organization paper, time and money it's also a big step toward reducing waste, creating sustainability and decreasing your carbon footprint. Read this white paper to learn more. 
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Top 10 Things You'll Save with ECM by Perceptive Software
July 22, 2010 - (Free Research) Explore the proven impact of enterprise content management (ECM) software technology and discover your potential for greater business success. Read this paper to learn about the top 10 things you’ll save with ECM.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Driven Marketing by IBM
October 05, 2009 - (Free Research) Read this report to learn the findings of an Aberdeen Group study examining how organizations are using data to impact marketing performance and marketing effectiveness. This study offers best practices from hundreds of organizations that identify how to use data to achieve superior performance.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Customer Communication Management by Pitney Bowes Business Insight
July 06, 2010 - (Free Research) CCM helps businesses transform routine business documents into communications that truly enhance the customer experience. CCM is an integrated end-to-end solution that enables companies to create, manage and deliver effective multichannel communications all while reducing the cost of communicating with and providing superior service to customers.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Turning Customer Interaction into Profitable Relationships: Reaping the benefits of unified customer communication management (CCM) by Pitney Bowes Business Insight
July 06, 2010 - (Free Research) Effective customer communication boosts customer loyalty, ensures compliance, and helps control a range of costs. However, most organisations take a fragmented approach to managing enterprise customer communications. Quocirca’s report examines how a CCM strategy can transform the impact of customer communications at every customer touch point.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Top 10 Reasons Customers Choose SAP for Business Transformation by SAP America, Inc.
January 01, 2006 - (Free Research) SAP is a customer’s company, whose organization is designed for, and encouraging of, innovation in all its aspects - from product development to product delivery to product implementation. Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Two Faces of Risk: Cultivating Risk Intelligence for Competitive Advantage by SAP America, Inc.
September 2008 - (Free Research) Organizations need to be intelligent about the risks they take to gain and sustain competitive advantage as well as protect their existing assets. In this paper learn about the two faces of risk "rewarded risk" and "unrewarded risk."
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Management Requirements for Physician Payment Transactions by DataFlux Corporation
June 2010 - (Free Research) In this white paper, David Loshin from Knowledge Integrity explores the data management requirements necessary to support compliance with the reporting requirements for physician payment transparency and disclosure in the Patient Protection and Affordable Care Act of 2009. Read this paper to learn more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Avoiding a Security Breach: How to Identify and Fix Critical Web Application Vulnerabilities by IBM
June 2010 - (Free Research) Get the latest information on Web application security trends, learn why Web applications currently present one of your largest security risks, and better understand how to find and fix these issues within your organization.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Enterprise Data Services in SOA using ODI Suite by Oracle Corporation
February 2009 - (Free Research) This whitepaper will demonstrate why Data Services are a foundation requirement for enterprise SOA deployments by describing just how valuable, and complex, business data is for the businesses that rely on it.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enhance Customer Loyalty through Higher Responsiveness by Oracle Corporation
April 2009 - (Free Research) The user experience associated with web applications relies in large part on the availability and management of their session data, its persistence, and its management. This white paper focuses on the topic of data availability and management for mission-critical web applications.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM Built for Marketing: The Executive Guide to Selecting CRM that Meets Marketing Needs by Pivotal CRM, a CDC Software solution
July 2009 - (Free Research) How can a company ensure that their marketing department's needs are represented when choosing an enterprise-level CRM system? This white paper provides core principles companies can use to help them select a CRM system that each marketing team member feels was built just for them.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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