Customer Experience Management (CEM) Software, Hardware, Services and Research Papers

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Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service by Avaya Inc.

June 2008 - (Free Research) Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture.

(WHITE PAPER)

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Demo Application Server Revolution: Feature Packs and the New World of SOA + Web 2.0 by IBM

August 2008 - (Free Research) This video shows customers the power WAS 6.1 has to bring you future: SOA + Web 2.0 unites!

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Be an Influencer by ZoomPanel

December 2008 - (Free Research) Take this online survey to earn points and get rewards.

(WHITE PAPER)

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Commonwealth Bank of Australia Uses Technology to Better Serve Its Customers by Microsoft Corporation India Pvt Ltd

November 2008 - (Free Research) After implementing CommSee, CBA has seen new accounts and customer referrals increase, lines moving faster and, most important, once-grumpy customers smiling.

(CASE STUDY)

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Dell Commits to a .NET-Connected Web Services Architecture by Microsoft Corporation India Pvt Ltd

November 2008 - (Free Research) Dell used the Microsoft® .NET Framework and Microsoft Visual Studio® .NET to develop five Web services, the success of which validated adoption of a .NET-connected Web services architecture throughout the Dell enterprise.

(CASE STUDY)

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