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Wilson Tool International: Engineering E-Commerce with SAP® CRM by SAP America, Inc.
September 03, 2010 - (Free Research) This case study explains how Wilson Tool chose SAP CRM to help provide its e-commerce foundation. They found that the e-commerce functionality of SAP CRM application would best meet the company’s immediate needs and provide a platform for future growth. Continue reading to learn all the benefits Wilson Tool experienced by choosing SAP CRM.
Service: Reduce Cost While Maintaining Customer Satisfaction by SAP America, Inc.
September 03, 2010 - (Free Research) Leading companies have found that the secret to thriving in an uncertain economy is the combination of customer retention, efficiency, and revenue. Read on to learn how the SAP CRM application will reduce costs and increase revenue while maintaining a high level of customer satisfaction, loyalty, and retention.
SAP and Sales Management: A Better End-to-End Sales Process that Incorporates All Global Stakeholders by SAP America, Inc.
September 03, 2010 - (Free Research) This paper discusses how when SAP AG upgraded to SAP CRM they were able to optimize the sales processes on a global scale which means more effective collaboration, better visibility, improved productivity, and stronger customer relationships. Read on to learn how to reach a better end-to-end sales process that incorporates all global stakeholders.
Sales: Maximize Profitability, Improve Performance, and Deliver Customer Value by SAP America, Inc.
September 03, 2010 - (Free Research) This paper explains how the SAP CRM application equips your sales professionals with the tools and information they need to plan, execute, and analyze sales operations throughout the sales cycle. Continue reading to learn how to maximize profitability, improve performance, and deliver customer value with SAP CRM.
Partner Channel Management: Build Stronger Partnerships for Stronger Profits by SAP America, Inc.
September 02, 2010 - (Free Research) This paper explores how the SAP CRM application helps you leverage your partner relationships and empower channel partners so they can better market to, sell to, and provide service to your end customers. Continue reading to learn how you can have a more profitable partner channel network – and a more profitable company.
Powering Marketing Success by SAP America, Inc.
September 02, 2010 - (Free Research) The SAP CRM application allows organizations to do more with less. Read this paper to learn how the application enables you to make the most of your marketing resources, increase marketing accountability, and execute successful marketing initiatives to increase long-term, profitable customer relationships.
FMC Technologies: Gaining Greater Insight into Sales Forecast Data with SAP® CRM by SAP America, Inc.
September 02, 2010 - (Free Research) FMC Technologies Inc. of Houston is a leader in oil and gas equipment service. This case study describes how by replacing Siebel software with the SAP CRM application, the company integrated and centralized its forecasting data, enabling managers to make better and faster decisions about supply chain capacity.
Eclipse Aviation: Jet Maker Uses Enhanced SAP® Software Usability to Support Sales Team by SAP America, Inc.
September 02, 2010 - (Free Research) After switching to SAP CRM, the sales team members now benefit from the integration of sales-related activities in both their Microsoft Outlook in-boxes and Web browsers. Continue reading to learn all of the benefits that not only the sales team experienced from switching to SAP® software but also how the marketing team has benefitted as well.
Drive Sales, Marketing and Service Success with Microsoft Dynamics CRM Online by Microsoft
August 23, 2010 - (Free Research) Attend this webcast to see the product in action (including integration to Microsoft Business Productivity Online Services), to understand the competitive advantages Microsoft Dynamics CRM Online has over other solutions in the market, and to hear examples of successful customers managing their customer relationships in the cloud.
Accessible Transactional Reports by Xenos Group Inc.
June 17, 2010 - (Free Research) This paper discusses how having an accessible PDF as a standard electronic format for all clients removes the cost of special processing and makes the benefits available to any client who wishes to take advantage of them. Continue reading to learn about the many benefits of providing customers with easy access to transactional reports.
Sales and Marketing: The New Power Couple by Microsoft
December 01, 2008 - (Free Research) This white paper will review the obstacles to making business development a team sport and then will present best practices around people, process and technology for aligning the sales and marketing organization.
Customer Satisfaction with Application Delivery Controller Vendors by Citrix
March 01, 2010 - (Free Research) Enterprise Management Associates Report: "Customer Satisfaction with Application Delivery Controller Vendors" - shows how Citrix NetScaler beats F5 and Cisco in customer satisfaction. Discover why Citrix is superior in 16 out of 21 categories and tops the competition in Presales, Tech Support, Product, Technology, and Overall Business Value.
Telecoms Re-Invention - Death of the Traditional Telco by Art Technology Group (ATG)
August 09, 2010 - (Free Research) The communications provider landscape is evolving and telecoms companies need to adapt and rapidly to ensure they can survive, and hopefully thrive, on some of the new opportunities that emerge. Continue reading this paper to learn how telecom companies need to re-invent themselves in order to survive.
Seven Things to Consider When Developing a Unified Communications (UC) Strategy by Aspect, Inc.
August 10, 2010 - (Free Research) UC can increase revenue and enhance customer relationships all while reducing costs, but developing a UC strategy can seem like a daunting task. In light of this, this paper outlines 7 things organizations should consider as they begin to develop a UC strategy. Read on to learn some helpful hints and strategies to ensure a successful UC deployment.
Enterprise Communications: The Next Decade by Aspect, Inc.
August 10, 2010 - (Free Research) This paper discusses how enterprise communications will continue to undergo significant changes during the next decade. Continue reading to learn what these changes in enterprise communications could be and what they could mean for your enterprise. You’ll also learn how to prepare for some of these major changes to ensure success for your company.
Cashing in on Customer Intelligence in the Financial Services Industry by Infor CRM
October 22, 2009 - (Free Research) In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage.
Application Performance is Top Priority, End User is King by CA Technologies.
May 03, 2010 - (Free Research) This IDG Research Services study demonstrates that CIOs and IT leaders recognize the business impact of application performance - it’s all about end-user and customer satisfaction, increasing productivity, and lowering costs.
Realize the Possibilities of the Data Center of the Future by CA Technologies.
July 29, 2010 - (Free Research) The assure stage of CA's Data Center of the Future strategy lifecyle aims to manage IT service quality and delivery based on business impact and priority - top-to-bottom and end-to-end. Watch this animated demo to learn more.
JN Data Improves End-User Services through More Effective Web Application Management by CA Technologies.
February 19, 2009 - (Free Research) Read this paper to learn how using the CA Wily Application Performance Management (APM) solution consisting of CA Wily Introscope® and CA Wily Customer Experience Manager™, JN Data better manages Web applications through faster diagnosis of problem root causes in its customers’ heterogeneous environments.
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