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ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
Browse Results  1 - 11 of 11
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Breakaway BPM - A New Era of Business Process Management by Metastorm

February 20, 2008 - (Free Research) This white paper explores how to effectively invest in a Business Process Management initiative. Learn how to gain the real-time visibility necessary for complete lifecycle process management.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service by Avaya Inc.

June 2008 - (Free Research) Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Insight: Many Organizations Desire It, yet Few Really Possess It by Siperian, Inc.

October 2008 - (Free Research) This whitepapr explains how real customer insight is possible with a category of software known as Master Data Management [MDM].
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Aligning Business and Insurance Technology, 2007 P&C Technology Survey Results by Fiserv Insurance Solutions

April 2008 - (Free Research) In May 2007, Fiserv Insurance Solutions surveyed IT leaders at some of the leading property & casualty insurance carriers in the United States. From our second annual survey we see new trends developing and others that continue because of their…
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cineca Case Study - HPC, Blades, MDS by Cisco Systems, Inc.

October 2008 - (Free Research) Read this case study to learn more about how Cineca uses Cisco HPC, blade switching, and SAN technologies to reduce increase ROI and reduce maintenance costs and demand on resources.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Oracle Customer Services Resource Center by Oracle Corporation

April 2008 - (Free Research) This Oracle customer resource center is designed to help you learn about best practices and cost-effective ways to simplify the upgrade process for Oracle Database. Simplify your upgrade challenges, no matter what stage you're at in the upgrade process.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Oracle leverages ITIL v3 to Help Customers Upgrade with Confidence by Oracle Corporation

April 2008 - (Free Research) Hear from Saleem Haque, Vice President of Delivery for Advanced Customer Services about how ITIL methodologies, combined with Oracle best practices and unique tools are simplifying the upgrade process for their customers.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Oracle Advanced Customer Services: Solution Support Center by Oracle Corporation

February 2008 - (Free Research) Even a minor service disruption can devastate a company's reputation and bottom line. The Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Commonwealth Bank of Australia Uses Technology to Better Serve Its Customers by Microsoft Corporation India Pvt Ltd

November 2008 - (Free Research) After implementing CommSee, CBA has seen new accounts and customer referrals increase, lines moving faster and, most important, once-grumpy customers smiling.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Dell Commits to a .NET-Connected Web Services Architecture by Microsoft Corporation India Pvt Ltd

November 2008 - (Free Research) To ther customer experience, reduce product returns, Dell used the Microsoft® .NET Framework and Microsoft Visual Studio® .NET to develop five Web services, the success of which validated adoption of a .NET-connected Web services architecture throughout the Dell enterprise.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Dollar Rent A Car Breathes New Life Into Legacy Systems Using .NET Connected Software by Microsoft Corporation India Pvt Ltd

November 2008 - (Free Research) Using Microsoft® .NET connected software, Dollar Rent A Car created an XML Web services interface to expose its existing mainframe-based reservation system for access by existing and potential business partners.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

1 - 11 of 11

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