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Browse Directory>   Infrastructure and Systems Management>  Networking and Communications Solutions>  Telephony/ CTI/ VOIP
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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SAP® Business Communications Management for Utilities: Fully Integrated Software to Improve Customer Satisfaction by SAP America, Inc.
September 03, 2010 - (Free Research) This paper explains how SAP® Business Communications Management software provides a flexible multichannel, all-IP business communications platform that can deploy IP telephony for everyone who needs it. Read on to learn how this software works with SAP CRM to provide improved customer satisfaction without any costly cumbersome integration issues.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Realizing Secure Networks By Overcoming Complexity: The Proteus IP Address Management System by BlueCat Networks
August 31, 2010 - (Free Research) Manual or home grown solutions to tackle IP address management often fall short and carry a high cost associated with labor-intensive processes and knowledge transfer. Read this paper to find out more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimization: Secrets to Network Success-- Small Changes Deliver Big Results by Alcatel-Lucent
August 16, 2010 - (Free Research) This white paper introduces the opportunity for operators to optimize the existing network to reduce costs, thereby freeing up cash flow for re-investment, to improve end-to-end QoE to reach network performance KPIs, and to do more with their existing asset base in order to improve utilization and performance to address explosive data growth.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Webcast: IBM, RIM - Mobilizing Business Worldwide by IBM
May 11, 2010 - (Free Research) The time for enterprise mobility is now, so don’t miss this opportunity to learn more about IBM Lotus Connections and IBM Lotus Quickr for BlackBerry, how it will benefit your organization and mobilize your business.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Lotus Sametime: Collaborate at the Speed of Business by IBM
December 10, 2010 - (Free Research) This executive brief shows how IBM Lotus® Sametime® software can help your enterprise provide unified communications and collaboration services with an intuitive experience that promotes end-user adoption. See how to protect your investments in existing telephony, audio, video or IT infrastructures.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Power of Unified Communications and Collaboration by IBM
November 02, 2009 - (Free Research) This paper highlights key drivers, benefits and characteristics of effective unified communications and collaboration solutions. It also examines end-to-end IBM UC2 solutions and the advantages organizations can realize by teaming with IBM.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Telecoms Re-Invention - Death of the Traditional Telco by Art Technology Group (ATG)
August 09, 2010 - (Free Research) The communications provider landscape is evolving and telecoms companies need to adapt and rapidly to ensure they can survive, and hopefully thrive, on some of the new opportunities that emerge. Continue reading this paper to learn how telecom companies need to re-invent themselves in order to survive.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using the ClearSight Analyzer to troubleshoot the top five VoIP problems and troubleshoot Streaming Video by Fluke Networks
August 09, 2010 - (Free Research) This paper examines each of these problems and addresses how the ClearSight Analyzer can be used to isolate the cause of the problem. Read on to learn so much more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Power of Unifying Communications and Collaboration by IBM
November 02, 2009 - (Free Research) Read this paper for highlights on key drivers, benefits and characteristics of effective unified communications and collaboration solutions. It also examines end-to-end IBM UC2 solutions and the advantages organizations can realize by teaming with IBM.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A New Approach to Value-Added Services: Simplify with a Common Infrastructure by Hewlett-Packard Company
March 11, 2010 - (Free Research) Because the economic downturn has put cost efficiency at the top of the corporate agenda, this paper advises companies to leverage an IT-agile shared development environment and consolidate their network resources while providing common points of integration for voice and rich media services.  Read on for expert advice on achieving this.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ManageEngine OpManager 8.5 by ManageEngine
July 27, 2010 - (Free Research) OpManager helps IT admins quickly identify & resolve network performance problems using built-in troubleshooting tools and provides a single console for monitoring servers (physical & virtual), applications, network devices, bandwidth, WAN links, VoIP etc.
(TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Workforce Management (WFM) Software: SearchCRM.com Product Directory 2010 Edition by SearchCRM
July 13, 2010 - (Free Research) This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market.  Inside, you’ll find basic information about the major vendors in the WFM market and the products they sell. Continue reading to find out which products are right for your organization.
(ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Database Security, Virtualization and Cloud Computing: The Three Key Technology Challenges in Protecting Sensitive Data in Modern IT Architectures by Sentrigo Inc.
January 01, 2010 - (Free Research) There have been many changes recently in computing architecture, from dedicated servers in the data center to virtualization and cloud computing, and this has new implications for data protection. Read this paper to find out how to address these security challenges.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: Getting the Unified Communications ROI You Desire by CDW Corporation
April 21, 2010 - (Free Research) This e-guide provides tips on where to start and makes a case for why providing a business case for short-term ROI may not be necessary in the near future.
(EGUIDE) VIEW ABSTRACT | GO TO

CDW Services: Unified Communications by CDW Corporation
January 22, 2009 - (Free Research) Read this paper to learn what CDW Corporation has to offer your organization in terms of unified communication solutions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Networking and Unified Communications by CDW Corporation
September 01, 2009 - (Free Research) In an effort to drive profitability and rein in costs, businesses are continually seeking to improve operational capabilities. Primary to this objective are today’s burgeoning network infrastructures which are continually being asked to do more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Unify Your Wireless Architecture Without Limiting Performance or Flexibility by D-Link
April 26, 2010 - (Free Research) So much is happening today to give you a chance to rethink your wireless architecture. Learn what to look for in a wireless architecture that not only provides the mobility and performance today’s applications need, but also lowers your costs of operations while increasing wireless security.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: How to Select the Right Call Center Technology by Contactual, Inc.
June 17, 2010 - (Free Research) What’s the best way to determine short and long term call center technology requirements? Should you consider outsourcing or using SaaS deployment options? How can you incorporate Web 2.0, social media and mobile technologies into your call center? This e-book on selecting call center technology will help you answer these questions and more!
(EBOOK) VIEW ABSTRACT | GO TO

The New Math: Double Your Results for Half the Cost with a Cloud-Based Contact Center by Contactual, Inc.
March 02, 2010 - (Free Research) This paper examines the differences between on-premises contact centers and hosted alternatives. It looks at the reasons why on-premises contact centers are becoming obsolete, and offers suggestions for how enterprises can eliminate capital expenditures while increasing customer satisfaction and staying on the forefront of innovation.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dispelling 6 Common Myths about On-demand Call Center Solutions by Contactual, Inc.
February 11, 2010 - (Free Research) The inability of early prototypes of on-demand contact centers to deliver feasible solutions for contact center users only served to reinforce the superiority of on-premise solutions, creating a number of myths which today have no bearing at all. This paper presents the 6 myths of on-demand call center solutions and debunks them all.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Overcoming IP Telephony Performance Issues in a Converged Network by Global Knowledge
August 27, 2009 - (Free Research) In this white paper, we are going to discuss the application of QoS to networks with media flows installed within them, such as voice and video. We'll see that it is very unnatural for voice to even exist on a data network, because it was never designed to do so.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Voice over Internet Protocol (VoIP) Phone Hardening-- Part I by Global Knowledge
May 01, 2009 - (Free Research) This paper presumes that your enterprise already has a data network security policy in place. It examines the many different settings that are available to help secure the Cisco IP Phones from potential hacker attacks, and it looks at a selection of Cisco secure infrastructure technologies that are especially useful for protecting voice systems.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Voice Architectures and Deployment Models by Global Knowledge
December 2008 - (Free Research) Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Unified Communications: Unifying Communications Infrastructure by Global Knowledge
December 2008 - (Free Research) Cisco's unified communications vision combines individual systems with different communications capabilities into a cohesive, powerful communications ecosystem that allows a business to revolutionize itself overnight.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Qos: What Is It? Why Do We Need It? by Global Knowledge
December 2008 - (Free Research) QoS can be used in converged networks to provide voice packets priority access to resources, or it can be used to differentiate data packets from different application stream and provide access to resources according to policy.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

1 - 25 of 25

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