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Browse Directory>   Infrastructure and Systems Management>  Networking and Communications Solutions>  Telephony/ CTI/ VOIP
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Database Security, Virtualization and Cloud Computing: The Three Key Technology Challenges in Protecting Sensitive Data in Modern IT Architectures by Sentrigo Inc.
January 01, 2010 - (Free Research) There have been many changes recently in computing architecture, from dedicated servers in the data center to virtualization and cloud computing, and this has new implications for data protection. Read this paper to find out how to address these security challenges.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Due Diligence - Why It’s the Key to Your Avaya-Nortel Enterprise by Interactive Intelligence, Inc.
February 17, 2010 - (Free Research) This Needs Assessment compares and explores different options for responding to Avaya’s acquisition of Nortel, considering costs, logistics, and risks with each. Read this paper for due diligence tips so you can best assess your organization’s current infrastructure for VoIP-readiness and demo the latest technologies.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

WhatsUp Gold v14.1 with Plug-ins – Free 30 day Trial! by Ipswitch WhatsUp Gold
January 20, 2010 - (Free Research) WhatsUp Gold enables Network Managers with the ability to maintain and troubleshoot the existing network, ensure business critical application availability, resolve user helpdesk tickets and evaluate, test and roll out new applications and services. Download this 30 day free trial!
(TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

A New Approach to Value-Added Services: Simplify with a Common Infrastructure by Hewlett-Packard Company
March 11, 2010 - (Free Research) Because the economic downturn has put cost efficiency at the top of the corporate agenda, this paper advises companies to leverage an IT-agile shared development environment and consolidate their network resources while providing common points of integration for voice and rich media services.  Read on for expert advice on achieving this.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VoIP Vulnerabilities by McAfee, Inc.
March 09, 2010 - (Free Research) The malicious behavior that we have seen in other media already plagues Internet voice calls. This report examines vulnerability trends as well as protocol- and application-layer attacks. Read this white paper to gain both a general and technical overview to the threats against VoIP and learn how to protect and remediate against them.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Don’t Let Outdated Telephony Hardware Slow You Down: Unifying Contact Centers Regardless of Location, Hardware Infrastructure or Agent Count by inContact
December 03, 2009 - (Free Research) Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The New Math: Double Your Results for Half the Cost with a Cloud-Based Contact Center by Contactual, Inc.
March 02, 2010 - (Free Research) This paper examines the differences between on-premises contact centers and hosted alternatives. It looks at the reasons why on-premises contact centers are becoming obsolete, and offers suggestions for how enterprises can eliminate capital expenditures while increasing customer satisfaction and staying on the forefront of innovation.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dimension Data Helps CommVault Create Integrated Global Contact Center and Maintain Top Performance Leveraging Uptime Powered by Cisco Services Support by Dimension Data
February 25, 2010 - (Free Research) In early 2007, amid rapid international growth, CommVault saw a need to improve customer service and support while holding the line on costs. Learn how they used both Cisco's Unified Contact Center Enterprise (UCCE) solution and Uptime powered by Cisco to integrate their international contact centers and expand their use of IP telephony.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Cooper University Hospital Utilizes Cisco IPT and Wireless Network to Track Equipment and Enhance Patient Safety by Dimension Data
February 25, 2010 - (Free Research) After successful prior engagements, Cooper University Hospital (CUH) asked Dimension Data to implement an IP telephony (IPT) solution for its existing data center and new Medical Coordination Center (MCC).
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Dispelling 6 Common Myths about On-demand Call Center Solutions by Contactual, Inc.
February 11, 2010 - (Free Research) The inability of early prototypes of on-demand contact centers to deliver feasible solutions for contact center users only served to reinforce the superiority of on-premise solutions, creating a number of myths which today have no bearing at all. This paper presents the 6 myths of on-demand call center solutions and debunks them all.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Carrier Ethernet meets new enterprise metro data center needs by Brocade Communications Systems, Inc.
February 09, 2010 - (Free Research) This pocket E-Guide takes a close look at enterprise network architectures, the applications they need to support, and what service providers need to do in order to win the business.
(EGUIDE) VIEW ABSTRACT | GO TO

Unified Communications Pocket Guide by ShoreTel
May 19, 2009 - (Free Research) This guide is intended for both IT staff, voice system managers, as well as CIOs. It describes the issues decision makers need to understand as they set out to build a winning unified communication strategy.
(EGUIDE) VIEW ABSTRACT | GO TO

CDW Services: Unified Communications by CDW Corporation
January 22, 2009 - (Free Research) Read this paper to learn what CDW Corporation has to offer your organization in terms of unified communication solutions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Networking and Unified Communications by CDW Corporation
September 01, 2009 - (Free Research) In an effort to drive profitability and rein in costs, businesses are continually seeking to improve operational capabilities. Primary to this objective are today’s burgeoning network infrastructures which are continually being asked to do more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Unified Communications: Unifying Communications Infrastructure by Global Knowledge
December 2008 - (Free Research) Cisco's unified communications vision combines individual systems with different communications capabilities into a cohesive, powerful communications ecosystem that allows a business to revolutionize itself overnight.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Overcoming IP Telephony Performance Issues in a Converged Network by Global Knowledge
August 2009 - (Free Research) In this white paper, we are going to discuss the application of QoS to networks with media flows installed within them, such as voice and video. We'll see that it is very unnatural for voice to even exist on a data network, because it was never designed to do so.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Voice over Internet Protocol (VoIP) Phone Hardening-- Part I by Global Knowledge
May 2009 - (Free Research) This paper presumes that your enterprise already has a data network security policy in place. It examines the many different settings that are available to help secure the Cisco IP Phones from potential hacker attacks, and it looks at a selection of Cisco secure infrastructure technologies that are especially useful for protecting voice systems.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Voice Architectures and Deployment Models by Global Knowledge
December 2008 - (Free Research) Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Qos: What Is It? Why Do We Need It? by Global Knowledge
December 2008 - (Free Research) QoS can be used in converged networks to provide voice packets priority access to resources, or it can be used to differentiate data packets from different application stream and provide access to resources according to policy.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Integrating IP Address Management for Real-time Data and Services Delivery with Central Monitoring of DNS and DHCP Services by Infoblox
March 2009 - (Free Research) This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tips and Tricks: Managing Converged Networks with PacketShaper by Blue Coat
October 2009 - (Free Research) On today's converged networks -- where data traffic competes with latency-sensitive applications such as VoIP, video conferencing, and virtual machines -- only the greediest survive and thrive. Watch this webinar to learn about bandwidth issues, network resource allocation, and real-time applications management.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Best Practices for Controlling Skype in your Enterprise by Blue Coat
May 2009 - (Free Research) Skype usage is continuing to gain ground in enterprises with over 250 million downloads worldwide. Management therefore needs to decide whether the benefits overcome the drawbacks and set appropriate policies within the organization. Read this paper for more details.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Is Your Network Ready for VoIP? by Blue Coat
December 2008 - (Free Research) This paper summarizes in question and answer format the many critical factors pertaining to VoIP's viability, regardless of which vendor's IP-PBX system is deployed across the distributed enterprise.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Key to Optimizing VoIP Deployments by Blue Coat
December 2008 - (Free Research) To optimize VoIP deployments, Blue Coat is driving a new generation of solutions designed to accelerate converged IP voice and data networks. With Blue Coat's Application Delivery Network (ADN), IT can deploy comprehensive application visibility, security and acceleration technologies to deliver the highest quality VoIP transactions possible.
(DATA SHEET) VIEW ABSTRACT | GO TO

INERGY Automotive Systems Increases Network Performance and Enterprise Security while Realizing a Rapid Return on Investment by Blue Coat
April 2009 - (Free Research) Read this case study to discover how INERGY Automotive Systems enhanced overall security, protected business-critical applications, diminished need to expand WAN bandwidth, and optimized access to centralized systems and applications by implementing successful data and network convergence using Blue Coat Intelligence solutions.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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