Customer Data Integration Software, Hardware, Services and Research Papers

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Delivering Superior Customer Value in Communications Firms: Enabling Optimal Offer Creation for Service Providers by SAP America, Inc.

April 27, 2009 - (Free Research) For communications companies - whether focused on telecommunications services or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services.

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Optimize your sales performance in the Cloud with Microsoft Dynamics CRM Online by Microsoft

August 23, 2010 - (Free Research) Attend this webcast to see Microsoft Dynamics CRM Online in action (including integration to Microsoft Business Productivity Online Services), and learn about customers who have used the solution to address areas such as Microsoft Office Outlook integration for e-mails, lead routing and qualification, and more.

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Drive Sales, Marketing and Service Success with Microsoft Dynamics CRM Online by Microsoft

August 23, 2010 - (Free Research) Attend this webcast to see the product in action (including integration to Microsoft Business Productivity Online Services), to understand the competitive advantages Microsoft Dynamics CRM Online has over other solutions in the market, and to hear examples of successful customers managing their customer relationships in the cloud.

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The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success by Microsoft

September 14, 2009 - (Free Research) This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage.

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Oracle Data Integrator Enterprise Edition Executive Overview by Oracle Corporation

February 01, 2009 - (Free Research) Oracle Data Integrator Enterprise Edition (ODI-EE), a key component of Oracle Fusion Middleware, provides a strong and reliable integration platform for your IT infrastructure. Read this paper for five key reasons why choosing ODI-EE may end up being one of the smartest decisions you make for your company.

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5 Low Cost Tips for Protecting Exchange from Downtime by Marathon Technologies

July 28, 2010 - (Free Research) Windows Server applications are at the very core of small and mid-size business operations, powering everything from the essential Exchange email server and mobile/remote email access, to critical order processing applications and customer databases. Watch this webcast to learn more.

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A Checklist for Effective Operational Data Integration Solutions by Oracle Corporation

May 04, 2010 - (Free Research) This webcast reviews a checklist of 5 key requirements for implementing high-performance and reliable solutions to integrate data across your operational systems.

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Real-Time Data Integration for Data Warehousing and Operational Business Intelligence by Oracle Corporation

January 19, 2010 - (Free Research) Read this white paper for a discussion of the business reasons to move to real-time data warehousing and common data integration approaches, with an emphasis on using real-time CDC capabilities and Oracle solutions.

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Data Driven Marketing by IBM

October 05, 2009 - (Free Research) Read this report to learn the findings of an Aberdeen Group study examining how organizations are using data to impact marketing performance and marketing effectiveness. This study offers best practices from hundreds of organizations that identify how to use data to achieve superior performance.

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Customer Communication Management by Pitney Bowes Business Insight

July 06, 2010 - (Free Research) CCM helps businesses transform routine business documents into communications that truly enhance the customer experience. CCM is an integrated end-to-end solution that enables companies to create, manage and deliver effective multichannel communications all while reducing the cost of communicating with and providing superior service to customers.

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Turning Customer Interaction into Profitable Relationships: Reaping the benefits of unified customer communication management (CCM) by Pitney Bowes Business Insight

July 06, 2010 - (Free Research) Effective customer communication boosts customer loyalty, ensures compliance, and helps control a range of costs. However, most organisations take a fragmented approach to managing enterprise customer communications. Quocirca’s report examines how a CCM strategy can transform the impact of customer communications at every customer touch point.

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Introduction to Data Mining by MicroStrategy Incorporated

June 30, 2010 - (Free Research) This research paper defines data mining in technical and business terms, exploring the process from the predictive modeling stage through to real-world applications. Read this paper for insights into the integration of data mining with business intelligence, useful data mining algorithms, and the role of Predictive Model Markup Language (PMML).

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Make the Most of Your Customer COE: A 3-Step Approach by SAP America, Inc.

June 23, 2010 - (Free Research) To achieve effective objectives and drive effective Application Lifecycle Management, an organization must transform its Customer COE by enhancing the value it delivers to the business. Read this paper to learn so much more.

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Data Mart Consolidation and Business Intelligence Standardization: Getting the Most Value Out of Information by SAP America, Inc.

March 12, 2010 - (Free Research) Making information more broadly and easily available to more users throughout an organization - and beyond the organization - has never been a more strategic corporate imperative. In growing numbers, enterprises are coming to understand the value of placing consistent, integrated data into the hands of everyone who needs it.

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Data Integration: Creating a Trustworthy Data Foundation for Business Intelligence by SAP America, Inc.

June 02, 2009 - (Free Research) This white paper discusses the importance of data integration and help you identify the key challenges of integrating data. It also provides you with an overview of data warehousing and its variations, as well as summarizes the benefits and approaches to integrating data.

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Identity Resolution for Data Quality and Master Data Management by DataFlux Corporation

June 14, 2010 - (Free Research) In this paper, David Loshin from Knowledge Integrity explores the root cause of the "dual challenge" of identity resolution, examines how parsing and standardization contribute to the process, and reviews different ways that similarity scoring and approximate matching algorithms can help resolve identical entities despite variant representations.

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Lessons Learned: Survey of Financial Services Companies Uncovers Data Governance Trends by DataFlux Corporation

January 22, 2010 - (Free Research) In the summer of 2009, DataFlux conducted a survey to understand data management trends in the financial services industry. The research examined how this industry is approaching managing its data, the breadth and depth of data governance in this sector, what motivates data management strategies, and more.

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Customer Centricity Master Data and the 360 Degree View by DataFlux Corporation

January 22, 2010 - (Free Research) This paper will provide a list of questions that should be considered and reviewed during any project designed to deliver a 360-degree view. The paper then explores how information sharing and identity resolution combine to show the connection between MDM and enterprise customer-centricity.

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E-Guide: Data Integration by Oracle Corporation

June 29, 2010 - (Free Research) The SearchSOA.com E-Guide: Data Integration provides an expert overview of the role of data integration in SOA development. It discusses the prominent function of data services platforms (DSPs) in an SOA initiative and offers insight into the seven levels of loose coupling that architects should consider when developing this infrastructure.

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Enhance Customer Loyalty through Higher Responsiveness by Oracle Corporation

April 01, 2009 - (Free Research) The user experience associated with web applications relies in large part on the availability and management of their session data, its persistence, and its management. This white paper focuses on the topic of data availability and management for mission-critical web applications.

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State of the Data Integration Market by Oracle Corporation

November 20, 2008 - (Free Research) This white paper reviews the state of the market for data integration for 2008 and 2009. It defines data integration, discusses the trends in the data integration market, and provides lessons learned from real implementations.

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Core Data Services: Basic Components for Establishing Business Value by Pitney Bowes Business Insight

January 11, 2010 - (Free Research) Standardizing data management practices when developing the enterprise architecture lowers risk and increases consistency; Organizational trust in the data simplifies application development. This paper explores how a set of value-added data services can reduce operational costs, increase efficiency and improve the quality of enterprise data.

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