Topics Related to Your Search
Customer Relationship Management (CRM)
|
Business Process Management (BPM)
|
Business Intelligence Solutions
|
Business Process Automation
|
Virtualization
|
Customer Experience Management (CEM)
|
Enterprise Resource Planning (ERP)
|
Enterprise Information Integration/ Metadata Management
|
IT Service Management (ITSM)/ IT Infrastructure Library (ITIL)
|
Customer Service (General)
1 - 25 of 490 | Next Page
Too many results? Filter by:
All result types
Software
Services & Resellers
Hardware
Research
Workflow vs BPM 2009 by Lombardi Software
December 18, 2009 - (Free Research) Read this paper to learn what the key differences between workflow engines and BPM suites are and how BPM suites can provide benefits to your organization that workflow engines can’t.
Google Apps vs. Microsoft Exchange by Google Apps
February 11, 2010 - (Free Research) Listen to this webcast to hear from James Ferreira, CIO for the New Mexico State Attorney General's office to learn about migrating to cloud computing applications.
Beyond Search: Improve Insight and Decisions by Unifying Information by Attivio, Inc.
February 2010 - (Free Research) This paper explores the legacy technologies that influenced the development of both the new generation of search engines and the more powerful unified information access platforms. It also explains the benefits this new approach brings in providing active intelligence on demand and more.
E-Book: Pervasive BI: Driving A More Agile Enterprise by Attivio, Inc.
March 2010 - (Free Research) This e-book from SearchDataManagement.com explores the value of BI, including its return on investment, the pros and cons of purchasing versus custom-building a BI application and how recent trends are changing the BI landscape.
5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know by eGain Communications Corp.
February 2010 - (Free Research) This paper discusses and analyzes 5 myths frequently encountered in the context of self-service strategies and implementations, and offers proven industry best practices to counter them. This paper will be a valuable resource for you as you develop, implement, and refine your customer self-service strategy.
Databases and ERP Selection: Oracle vs SQL Server by IFS
June 2009 - (Free Research) How do Oracle and Microsoft SQL Server database platforms compare on reliability, scalability and cost when run under enterprise software? Download this white paper for details.
Why Enterprise Application Search (EAS) Is Crucial To Your ERP System by IFS
June 2009 - (Free Research) There are plenty of appliances that provide Google-like enterprise search but these tools are no replacement for true enterprise application search. This white paper explains the difference between these technologies and how they can help or harm your company.
Presentation Transcript: Leveraging Virtualization to Constrain Costs by 3PAR
May 2009 - (Free Research) Download this presentation transcript to learn how virtualization has been a major key to the success of everyone's favorite discount travel site as Priceline.com has continued to grow its competitive edge in the face of lean economic times.
Priceline.com Capitalizes on Lean Economic Times by 3PAR
May 2009 - (Free Research) Watch this videocast to learn how virtualization has been a major key to the success of everyone's favorite discount travel site as Priceline.com has continued to grow its competitive edge in the face of lean economic times.
The Last Software You'll Ever Buy? The CRM Platform as Development Platform by Pivotal CRM, a CDC Software solution
November 2009 - (Free Research) Can't decide whether to build or buy a CRM system? This podcast presents a third solution that is an application development platform that provides the building blocks for faster, cost-effective application development that achieves a better fit for your business’ processes.
E-Guide: BPM & SOA by PointSource
March 2010 - (Free Research) A service-oriented architecture (SOA) enhances business process management (BPM), but many enterprises struggle to adopt the two practices successively. This SearchSOA.com Pocket E-Guide details why organizations should approach BPM and SOA projects with an incremental approach to ensure the business value of an SOA.
Business Intelligence Trends: The Next Generation of Performance Management by Attivio, Inc.
February 2010 - (Free Research) BI applications, business process improvements, and improving the use of information and analytics has become a big trend lately. In light of this, this paper focuses on why you need to look for solutions that unify access to all types of information in analytical applications such as BI and BPM.
Virtual Desktops vs. Virtual Applications by Citrix
October 2009 - (Free Research) This webcast talks about Virtual Desktop Infrastructure (VDI) vs Terminal Services (TS) - determining what is the best solution to use based on a set of fixed criteria.
Infor CRM Epiphany for Insurance by Infor CRM
July 2009 - (Free Research) The market-leading Infor CRM Epiphany suite was designed with the needs of today's insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business.
Blackberry Solution Increases Customer Service for Corporate Real Estate Company by BlackBerry
February 2009 - (Free Research) J.J. Barnicke's sales people needed instant access to corporate property information to better serve clients and speed up sales cycles. They also needed wireless access to CRM data This case study explains how J.J. Barnicke is using BlackBerry and the sales force solution to access CRM information about clients.
CIO Decisions E-Zine Vol. 10 – Leading the BPM Charge by CIO Decisions
January 2010 - (Free Research) Business process management may mean transformation at the enterprise level, but for midsized companies it means automating and streamlining workflows and business processes. Learn how midmarket companies are taking control with BPM.
Podcast: Microsoft Hyper-V vs. Market Leaders by Dell and Microsoft
March 2009 - (Free Research) In this podcast, senior enterprise IT architect Nelson Ruest breaks down VMware ESX Server, Citrix XenServer and Hyper-V, providing details on what each product has to offer.
Microsoft Hyper-V vs. Market Leaders by Dell and Microsoft
March 2009 - (Free Research) In this videocast, senior enterprise IT architect Nelson Ruest breaks down VMware ESX Server, Citrix XenServer and Hyper-V, providing details on what each product has to offer.
Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center by Infor CRM
July 2009 - (Free Research) Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty.
Maximizing Website Return on Investment: The Crucial Role of High-Quality Search by Google Search Appliance
March 2010 - (Free Research) At a time when customers are conscious of new expenditures, organizations are looking to deploy solutions that provide substantive and fast ROI. Read this white paper to learn how Google search solutions provide organizations with a simple way to increase revenues.
We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.