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The New Math: Double Your Results for Half the Cost with a Cloud-Based Contact Center by Contactual, Inc.
March 02, 2010 - (Free Research) This paper examines the differences between on-premises contact centers and hosted alternatives. It looks at the reasons why on-premises contact centers are becoming obsolete, and offers suggestions for how enterprises can eliminate capital expenditures while increasing customer satisfaction and staying on the forefront of innovation.
Scalable, Affordable VPN Concentrator by Vyatta Inc.
January 28, 2010 - (Free Research) Read this paper to learn how software subscriptions and hardware appliances can deliver the advanced routing and security functionality your network requires at a fraction of the cost of proprietary networking equipment.
Infrastructure & IT Operations Management - Free Software Download! by Splunk
March 02, 2010 - (Free Research) Reduce the time to troubleshoot IT problems and security incidents to minutes or seconds, instead of hours or days. Monitor your entire IT infrastructure to avoid service degradation and downtime. Try this 60 day free trial now!
Mobilizing Field Forces on Smartphones by BlackBerry
August 06, 2009 - (Free Research) This ABI Research white paper examines the use of smartphones as tools for mobile field workers as a replacement for rugged devices. Through interviews with multiple companies with we found that the TCO of owning smartphones was 14% - 85% less than rugged devices.
Embedding Architecture into the Organization by Infosys Technologies Limited
September 01, 2005 - (Free Research) Our experience suggests that Enterprise Architecture (EA) governance determines the impact of the architecture team to a great degree. We describe and manage EA governance along six dimensions.
Infor - ERP SyteLine by Infor
September 2008 - (Free Research) Infor ERP SyteLine spans the business of manufacturing to align supply with demand and support the business and operational challenges of manufacturers. Download this demo to get a better understanding of how this software can benefit your company.
10 Red Hat® Linux™ Tips and Tricks by Global Knowledge
December 2008 - (Free Research) Global Knowledge and Red Hat have assembled 10 Tips and Tricks from Red Hat Certified Engineers® (RHCEs) to give you a quick reference guide to help you navigate Red Hat® Linux™ systems.
eBook: The New Data Center Imperatives by Dell, Inc. and Intel
December 2009 - (Free Research) Demand for new and upgraded data centers will continue to grow, despite the economic downturn. Careful planning can help IT and finance managers get the most from data center investments and build a flexible foundation for enterprise growth.
Total Cost of Ownership (TCO) of Dell, HP, and IBM Blade Solutions by Dell, Inc. and Intel
October 2008 - (Free Research) This white paper examines the TCO of this blade solution at acquisition and at 1, 3, and 5 years. TCO includes hardware, support, management software, IO virtualization, power, cooling, network ports, and data center space.
Wireless Technology in the Residential Construction Industry by BlackBerry
February 2010 - (Free Research) FMI recently completed a nationwide survey of US builders to find out how they are using wireless handheld devices in the field. In this paper, we discuss how wireless is earning its keep on the jobsite and identify ways that builders can get more out of their investment in this technology.
Repair Technicians Switch from Paper to Mobile Workforce Management Solution by BlackBerry
December 2009 - (Free Research) AIS Construction Equipment (AIS), a heavy construction equipment dealership that sells, rents and repairs machinery, was challenged to automate work orders completed by service technicians who repair heavy equipment to accelerate the billing cycle, follow up on sales leads and improve customer service.
Best Practices for Implementing Automated Functional Testing by Hewlett-Packard Company
April 2007 - (Free Research) By automating functional testing, you can take major steps forward to improve automated business processes. Your development and QA teams can increase the speed and accuracy, and your IT department can achieve a higher ROI from software projects.
Test Management Tools and Techniques by Hewlett-Packard Company
August 2008 - (Free Research) This paper explores the challenges and rewards of test management and provides practical ways to help you implement an organized and structured testing process. It also discusses the benefits of HP Quality Center software.
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