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The New Math: Double Your Results for Half the Cost with a Cloud-Based Contact Center by Contactual, Inc. March 02, 2010 - (Free Research) This paper examines the differences between on-premises contact centers and hosted alternatives. It looks at the reasons why on-premises contact centers are becoming obsolete, and offers suggestions for how enterprises can eliminate capital expenditures while increasing customer satisfaction and staying on the forefront of innovation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Next Generation Messaging Solutions by Dimension Data. June 30, 2010 - (Free Research) Dimension Data's Next Generation Messaging Solutions can help you to improve the way your organisation communicates. Dimension Data in collaboration with Microsoft and guest speaker IDC invite you to listen to a webinar to discuss the way in which next generation messaging can make your objectives a reality. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Addressing the challenges of implementing a customer-centric strategy by Infor CRM December 05, 2008 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Splunk> Operational Intelligence for your data center by Splunk May 06, 2010 - (Free Research) Splunk> Version 4 is available to download for free. Reduce the time to troubleshoot IT problems and security incidents to minutes or seconds instead of hours or days. Monitor your entire IT infrastructure to avoid service degradation and downtime. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

A unified mailbox that works by Dimension Data. July 01, 2008 - (Free Research) By integrating the latest release of Microsoft® Exchange with IP-based telephony, a new world of integrated messaging unfolds. The potential of a unified mailbox can only be deployed by using expert skills, explains Rudy Gopaul, Solutions Architect at Dimension Data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Frost & Sullivan: Better Service Margins at a Fraction of the Cost by GoToAssist July 27, 2010 - (Free Research) New research from Frost & Sullivan details how to provide superior service while actually reducing costs and increasing margins. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Migrating from IBM® Lotus Notes® to Microsoft® Exchange Server by Dimension Data. June 01, 2010 - (Free Research) There are a number of factors inherent in Lotus Notes environments that can hamper the migration to a next generation messaging environment including: user signatures, legacy applications, difficulties in locating and un-encrypting archived data, and more. This paper provides best practices for migrating from Lotus Notes to Exchange Server. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Analysis: High-Performance Application-centric Storage For Virtualization and Consolidation by Xiotech Corporation March 01, 2010 - (Free Research) The Xiotech Emprise 5000 storage device and its foundation component, the Xiotech Intelligent Storage Element (ISE), are designed to redefine the construct of a storage foundation building block. The idea is to provide a storage target that delivers application-specific requirements, such as I/O operations per second (IOPS). Read more! (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Return on Investment of Open Source Data Integration by Talend July 2008 - (Free Research) This white paper explains the different alternatives to open source data integration, and presents the visible and hidden costs of these alternatives, on several types of projects. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Six Steps to a Successful Microsoft® Exchange Server 2010 Deployment by Dimension Data. June 2010 - (Free Research) If an organisation wants to realise the full advantages of Exchange Server 2010, it's important to take a systematic approach that includes a thorough understanding of all of the integration points, dependencies and end user profiles. Read this paper for 6 steps to a successful Microsoft® Exchange Server 2010 deployment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Seven Key Considerations for Successful Deployment of Unified Communications by Dimension Data. December 2007 - (Free Research) Integrating all forms of communication - from telephony to email, web conferencing to instant messaging (IM) - helps to deliver a richer communications environment that ultimately results in cost savings and productivity increases. Before embarking on such a journey there are a number of elements that require careful consideration. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Architecture, Design, and Construction Part 1 by IBM May 2010 - (Free Research) Join this briefing to see a demonstration of the IBM Rational Software Development tools focusing on application modeling, design, development and coding. (WEBCAST) GO TO WEBCAST

Sustainable IT virtualization helps Earth Rangers accommodate 100 percent growth while saving 90 percent on data center space and 85 percent on energy costs by Dell and VMware March 2009 - (Free Research) When it was time to refresh the headquarters' IT infrastructure, the Earth Rangers IT group knew that any new computer systems had to meet their own high environmental standards. In this case study, you'll learn why they decided to create a virtualized server infrastructure using solutions from Dell and VMware and the benefits achieved. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Principles of Agile Architecture by Rally Software August 2008 - (Free Research) The benefits of Agile methods are becoming more obvious and compelling. While the most popular practices were developed and proven in small team environments, the interest and need for using Agile in the enterprise is growing rapidly... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

5 Levels of Agile Planning: From Enterprise Product Vision to Team Stand-up by Rally Software August 2008 - (Free Research) Existing agile methods often focus on small, single-team projects, overlooking the broader impact of large programs. This paper outlines a distinct planning framework that has been successful in large-scale agile software development projects and relies.. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Implementing Automated Functional Testing by Hewlett-Packard Company April 2007 - (Free Research) By automating functional testing, you can take major steps forward to improve automated business processes. Your development and QA teams can increase the speed and accuracy, and your IT department can achieve a higher ROI from software projects. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

eBook: The New Data Center Imperatives by Dell, Inc. and Intel December 2009 - (Free Research) Demand for new and upgraded data centers will continue to grow, despite the economic downturn. Careful planning can help IT and finance managers get the most from data center investments and build a flexible foundation for enterprise growth. (EBOOK) VIEW ABSTRACT | GO TO

6 Steps to Enterprise Resource Planning Implementation Success by IFS January 2007 - (Free Research) Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Total Cost of Ownership (TCO) of Dell, HP, and IBM Blade Solutions by Dell, Inc. and Intel October 2008 - (Free Research) This white paper examines the TCO of this blade solution at acquisition and at 1, 3, and 5 years. TCO includes hardware, support, management software, IO virtualization, power, cooling, network ports, and data center space. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

10 Red Hat® Linux™ Tips and Tricks by Global Knowledge December 2008 - (Free Research) Global Knowledge and Red Hat have assembled 10 Tips and Tricks from Red Hat Certified Engineers® (RHCEs) to give you a quick reference guide to help you navigate Red Hat® Linux™ systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reduce the Pain of ERP Upgrades with Better Planning by SAP America, Inc. June 2007 - (Free Research) This Report offers guidance on developing an overall corporate strategy for maintaining an ERP system by providing practical advice for planning and managing an ERP upgrade project. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enable Project-Centric Manufacturing with Business Software by IFS June 2008 - (Free Research) Project-centric manufacturing business models that involve outsourcing and short product lifecycles expose manufacturers to a number of risks they were not vulnerable to previously. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Test Management Tools and Techniques by Hewlett-Packard Company August 2008 - (Free Research) This paper explores the challenges and rewards of test management and provides practical ways to help you implement an organized and structured testing process. It also discusses the benefits of HP Quality Center software. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Strategies for Effective Change Management: graduating from version control by Aldon September 2008 - (Free Research) Today's software development process must evolve to meet business demands. This white paper discusses how to align IT processes with overall business needs, ensuring effective software development and deployment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Successful Manufacturing ERP Selections Are Made: The Top Things to Look for, Look at, and Look beyond When Evaluating an ERP Purchase by IQMS December 2008 - (Free Research) This paper examines the major considerations manufacturers looking to add, upgrade of replace Enterprise Resource Planning (ERP) software should be aware of. By being cognizant of these aspects you'll ensure that you'll be able to select a solution that best fits your needs, both now and in the future. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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