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E-Book: How to Select the Right Call Center Technology by Contactual, Inc. June 17, 2010 - (Free Research) What’s the best way to determine short and long term call center technology requirements? Should you consider outsourcing or using SaaS deployment options? How can you incorporate Web 2.0, social media and mobile technologies into your call center? This e-book on selecting call center technology will help you answer these questions and more! (EBOOK) VIEW ABSTRACT | GO TO

Data Quality: A Survival Guide For Marketing by SAP America, Inc. June 02, 2009 - (Free Research) Direct marketing is about communicating a message to a specific prospect or customer. This white paper from Business Objects, an SAP company, focuses on these concepts as they pertain to marketing, and particularly as they are supported by data quality functions inside of the broader EIM framework. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Addressing the challenges of implementing a customer-centric strategy by Infor CRM December 05, 2008 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Workforce Management (WFM) Software: SearchCRM.com Product Directory 2010 Edition by SearchCRM July 13, 2010 - (Free Research) This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market.  Inside, you’ll find basic information about the major vendors in the WFM market and the products they sell. Continue reading to find out which products are right for your organization. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

The Financial Close: Optimizing Performance and Driving Financial Excellence by SAP America, Inc. June 02, 2009 - (Free Research) The term "financial close" describes a corporation's ability to complete its accounting cycles and produce financial statements for internal management and external legal reporting. This paper identifies solutions to help organizations improve and sustain their close times and address the challenges associated with automating internal controls (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Midmarket Manufacturer’s Guide to Getting Started with ERP by SearchManufacturingERP June 09, 2010 - (Free Research) In this e-book, get more insight into whether your midmarket manufacturing organization would benefit from ERP. Find out how to build a business and get tips for navigating the market and implementing software. Continue reading to learn tips and insight on getting started with ERP in your midmarket organization. (EBOOK) VIEW ABSTRACT | GO TO

SAP® Business Communications Management for Utilities: Fully Integrated Software to Improve Customer Satisfaction by SAP America, Inc. September 03, 2010 - (Free Research) This paper explains how SAP® Business Communications Management software provides a flexible multichannel, all-IP business communications platform that can deploy IP telephony for everyone who needs it. Read on to learn how this software works with SAP CRM to provide improved customer satisfaction without any costly cumbersome integration issues. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: Application Development-- Improving Productivity Among Evolving Application Platforms by ASG Software Solutions July 13, 2010 - (Free Research) Join special guest Jeffrey S. Hammond, Principal Analyst at Forrester Research, Inc., and Ian Rowlands from ASG, as they discuss some of the options shops have at their disposal for improving consistency and cross platform governance of your application development efforts. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

PODCAST: Application Development: Improving Productivity Among Evolving Application Platforms by ASG Software Solutions June 15, 2010 - (Free Research) Join special guest Jeffrey S. Hammond, Principal Analyst at Forrester Research, Inc. and Ian Rowlands from ASG, as they discuss some of the options shops have at their disposal for improving consistency and cross platform governance of your application development efforts (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Application Development: Improving Productivity Among Evolving Application Platforms by ASG Software Solutions June 15, 2010 - (Free Research) Join special guest Jeffrey S. Hammond, Principal Analyst at Forrester Research, Inc. and Ian Rowlands from ASG, as they discuss some of the options shops have at their disposal for improving consistency and cross platform governance of your application development efforts (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

IT's Role in the M&A Process by SAP America, Inc. October 18, 2008 - (Free Research) Read this paper to review the results of a survey that addressed IT's role in the M&A process and the blending and coherence of enterprise system data during M&A activity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Software Asset Management: Taming the Wild Beast by CA Technologies. September 09, 2010 - (Free Research) Join this webcast for an informative session that will address the myriad of considerations associated with designing and implementing a successful Software Asset Management (SAM) program, including recommended approaches to mitigate risks and ensure program success. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Making The Move: What to Do When You’ve Outgrown QuickBooks by Sage North America April 26, 2010 - (Free Research) This guide will provide you with smart, unbiased tips as your prepare to move from QuickBooks to a more powerful accounting solution. Continue reading this guide to decide which accounting solution is right for your company. (EGUIDE) VIEW ABSTRACT | GO TO

E-Book: Information Governance Takes the Next Step Forward by SearchCompliance.com July 16, 2010 - (Free Research) The growing adoption of enterprise contentmanagement tools for e-discovery, log managementand integrated content archiving is advancinginformation governance strategies. (EBOOK) VIEW ABSTRACT | GO TO

Reduce the Pain of ERP Upgrades with Better Planning by SAP America, Inc. June 01, 2007 - (Free Research) This Report offers guidance on developing an overall corporate strategy for maintaining an ERP system by providing practical advice for planning and managing an ERP upgrade project. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online by Microsoft August 23, 2010 - (Free Research) Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge. (VIDEO) VIEW ABSTRACT | GO TO

Achieving Full Lifecycle Traceability from Requirements to Code at Boston Scientific by IBM June 24, 2010 - (Free Research) Join us for this webcast to learn how integrated requirements, change and configuration management can empower your business by helping to establish predictability and control over complex software development requirements. (WEBCAST) GO TO WEBCAST

Developing for the Future - The New Trend for Hosted VXML by West Interactive June 08, 2010 - (Free Research) By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Migrating from IBM® Lotus Notes® to Microsoft® Exchange Server by Dimension Data. June 01, 2010 - (Free Research) There are a number of factors inherent in Lotus Notes environments that can hamper the migration to a next generation messaging environment including: user signatures, legacy applications, difficulties in locating and un-encrypting archived data, and more. This paper provides best practices for migrating from Lotus Notes to Exchange Server. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: Creating an Enterprise Content Management (ECM) strategy: Tips and techniques for developing or updating your ECM plan by Perceptive Software August 30, 2010 - (Free Research) This E-book from an ECM expert offers advice on how organizations can apply ECM technology and techniques as well as insight into issues such as how programs can be funded and organized successfully. Learn some of the leading best practices that can help ensure that your organization’s ECM strategy effectively supports your overall business goals. (EBOOK) VIEW ABSTRACT | GO TO

Information Governance Virtual Seminar by SearchCompliance.com August 09, 2010 - (Free Research) Learn how to create an information governance strategy that simplifies how you manage, access and monitor your enterprise content. Meet regulatory, legal, risk mitigation and operational requirements now and for the future. Attend this complimentary virtual seminar, presented by ARMA International and SearchCompliance.com. (VIRTUAL SEMINAR) VIEW ABSTRACT | GO TO

TechTarget ANZ Securing Virtualised Data Centres E-Book by Trend Micro August 04, 2010 - (Free Research) Virtualisation is powerful, but also creates challenges for the security processes and products organisations defined before they started to virtualise. This e-book explains these new security challenges posed by virtualisation and how security professionals and IT managers can address them. (EBOOK) VIEW ABSTRACT | GO TO

Driving Effective Quality for Enterprise Applications by SAP America, Inc. June 23, 2010 - (Free Research) This white paper defines drivers for a software quality and testing framework, key elements for a well-structured testing strategy, and pressures to enable adoption, as well as the benefits of test automation in conjunction with quality life-cycle practices and organizational strategies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Lotus Notes and Domino: Delivering innovation through open collaboration by IBM August 13, 2010 - (Free Research) This paper will discuss the many benefits of using IBM Lotus Notes and Domino software for your email, calendering, and collaboration needs. Read on to learn the specific advantages of using these tools, and hear the opinions of IT pros already using them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive July 30, 2010 - (Free Research) By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

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