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Jaspersoft and eBuilder Create Leading Edge Strategic Management Tool by Jaspersoft March 15, 2010 - (Free Research) eBuilder, a provider of Cloud Supply-Chain Management Processes, needed a web-based BI solution to enable clients to swiftly analyze information and make critical business decisions. Jaspersoft’s BI Suite enabled eBuilder to provide visually impactful, easy-to-use strategic measurement and monitoring capabilities for the business B2B supply chain. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center by Infor CRM July 22, 2009 - (Free Research) Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Heinz Uses Wireless Technology to Gain Retail Advantage by BlackBerry February 26, 2009 - (Free Research) Heinz wanted to speed up and improve the quality of scorecard information they gathered about Heinz brands in retail stores; so they used the Electronic Retail Audit solution on BlackBerry devices to provide brokers with accurate feedback. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Addressing the challenges of implementing a customer-centric strategy by Infor CRM December 05, 2008 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

intouch Group Uses Birst for Low-Cost, Effective Marketing Analytics and Reporting by Birst January 01, 2010 - (Free Research) intouch Group turned to Birst for a new set of Business intelligence (BI) tools. Birst delivered with benefits that include an attractive dashboard and the ability to create flexible reports and scalable, on-demand mobile metrics. Read on to learn more about how Birst aided intouch with their marketing analytics and reporting. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Microsoft .NET Framework and BlackBerry Applications by BlackBerry March 2009 - (Free Research) This whitepaper provides a technical overview of how organizations can leverage Microsoft development tools and Microsoft .Net framework to create applications for the BlackBerry®platform. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 10 Reasons Customers Choose SAP for Business Transformation by SAP America, Inc. January 2006 - (Free Research) SAP is a customer’s company, whose organization is designed for, and encouraging of, innovation in all its aspects - from product development to product delivery to product implementation. Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Constructing a Successful Security-Enabled Mobile Deployment by BlackBerry May 2009 - (Free Research) Now that mobility has become an integral part of an enterprise's infrastructure, IT must now support and secure these mobile devices. Read this whitepaper to find out the unique security requirements that these mobile devices create and the three components of mobile security protection. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How You Can Tame the Smartphone Monster by Cisco Systems, Inc. November 2009 - (Free Research) This videocast shows you how you can actually take control of the mobility revolution and even shape it to your advantage. Discover the technologies and the tools that will enable you to extend the power of your network far beyond the desktop and empower your mobile users. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Achieving Service Excellence Across The Enterprise by Numara Software February 2009 - (Free Research) Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility.. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing Mobility as a Business Imperative: Identifying Savings and Finding the Right Partner by BlackBerry February 2010 - (Free Research) In this paper, Ovum will offer a short guide for enterprises as they establish and then continue to evolve their managed mobility strategies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobilizing the Service Call Offers Ricoh Numerous Business Advantages by BlackBerry December 2009 - (Free Research) Ricoh Americas Corporation (Ricoh), a provider of document solutions, wanted a solution to automate service calls handled by field service technicians. They decided to create an application for the BlackBerry® solution that would improve call efficiency and give technicians more control over the tasks performed during their day. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Three Easy Ways to Achieve and Understand WAN Acceleration with TCP Applications by Global Knowledge February 2010 - (Free Research) Software developers write code to power applications that drive today's businesses. Whether you are looking at ubiquitous applications such as Microsoft Word or your own in-house software, chances are that they are not very WAN-friendly. The focus of this paper is to highlight the TCP protocol's shortcomings for WAN transmission purposes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: Discover New Revenue Streams - Add Managed Hosting to your Managed Services by Verio February 2010 - (Free Research) In this presentation transcript, join Zeus Kerravala, of the Yankee Group, and Janine Soika, a channel marketing leader from Verio, for a quick discussion that will jumpstart your monthly revenue. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Mobilizing Applications Lotus Domino Databases by BlackBerry August 2008 - (Free Research) The ability to access and update Lotus Domino applications can be a simple and effective way to improve efficiency. Read this paper and learn how easy it can be to create BlackBerry applications that integrate with your Lotus Domino applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IBM Lotus Domino and BlackBerry Applications by BlackBerry April 2007 - (Free Research) This paper provides an overview for effectively creating BlackBerry applications that interact with Domino databases. The BlackBerry Enterprise Server is part of an integrated mobility solution that connects Lotus Domino databases to mobile users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

FAQs on mobile policies by BlackBerry April 2008 - (Free Research) This expert podcast details the criteria for making sure your mobile usage policy fulfills your needs. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

The CIO's Guide to Fixed Mobile Convergence by BlackBerry June 2009 - (Free Research) Organizations seeking solutions that provide high-performance access while addressing security needs can leverage fixed mobile convergence (FMC) systems to enhance communication. This document explores why your organization should implement an FMC solution, the benefits of FMC and considerations for methods of implementation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

FROM SOA TO SAAS: How SaaS Is Driving New Opportunities in Application and Data Integration by Pervasive Software January 2010 - (Free Research) With IT budgets being reduced, software-as-a service (SaaS) is becoming more attractive as a tool for companies handling data and application integration. Read this report from the 451 Group to learn about the benefits of SOA vs. SaaS, projected growth of this software segment, and read about the key vendors that provide Saas integration. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Case for Lucene/Solr : A Manager’s Guide to Real World Open Source Search Applications by Lucid Imagination February 2010 - (Free Research) In today’s information - driven environment, search is a critical solution to problems when it slashes the time and effort separating end users from the data they value. Search spans the range of business models and use cases. This paper provides an overview of both the requirements and the opportunities for search applications. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Data Integration: Creating a Trustworthy Data Foundation for Business Intelligence by SAP America, Inc. June 2009 - (Free Research) This white paper discusses the importance of data integration and help you identify the key challenges of integrating data. It also provides you with an overview of data warehousing and its variations, as well as summarizes the benefits and approaches to integrating data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Aero and Defense - Streamline, Automate and Accelerate with Project Management by Oracle Corporation March 2009 - (Free Research) This white paper asserts that the common thread that must run through all phases of project manufacturing is a Project Portfolio Management (PPM) system. A PPM system will constantly examine resources, supplies and schedules to ensure that every phase of the project's lifecycle is on time and within budget. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Coca-Cola Enterprises Selects Microsoft SharePoint Online to Advance Productivity by Microsoft June 2009 - (Free Research) Increasing competition motivated Coca-Cola company executives to launch a new strategic direction, mandating a platform to communicate and engage with all employees. It implemented a Microsoft-based hosted worldwide intranet with messaging and collaboration tools, which are accessible to all employees from any device. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Dispelling 6 Common Myths about On-demand Call Center Solutions by Contactual, Inc. February 2010 - (Free Research) The inability of early prototypes of on-demand contact centers to deliver feasible solutions for contact center users only served to reinforce the superiority of on-premise solutions, creating a number of myths which today have no bearing at all. This paper presents the 6 myths of on-demand call center solutions and debunks them all. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Master Data Management and Data Quality by Datactics January 2010 - (Free Research) MDM is not just a technology problem. It consists of both creating and maintaining Master Data based on its relevance to business processes. This paper introduces MDM solutions and the benefits of the MDM solution with an integrated data quality component. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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