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Best Practices for Remote Support and Services by Citrix Online - GotoAssist July 2008 - (Free Research) After evaluating a number of free and fee-based services, PlumChoice’s team selected the Citrix® GoToAssist Web-based support service. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Responding to Changing User Requirements with Integrated Tools by FrontRange Solutions Inc July 2008 - (Free Research) View this webinar to find out how Enteo Client Lifecycle is being added to HEAT, Remedy, and Footprints as well as other Service Desk Platforms. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Contact Centers for Dummies by Avaya Inc. November 2008 - (Free Research) This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Commonwealth Bank of Australia Uses Technology to Better Serve Its Customers by Microsoft Corporation India Pvt Ltd November 2008 - (Free Research) Since the time CBA implemented CommSee new accounts and customer referrals started pouring in, lines started moving faster and most important, once-grumpy customers started smiling. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Application Virtualization and Desktop Virtualization Are Better Together by Citrix November 2008 - (Free Research) This document is designed to help Citrix XenApp customers understand how and when Citrix XenDesktop can be used with Citrix XenApp to deliver virtual desktops to further reduce application and desktop computing costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud Computing - The End of Channels or the Start of a New Opportunity by Zenith Infotech November 2008 - (Free Research) Zenith Infotech, along with A-Server, has the industry’s first comprehensive solution suite to bring the power of cloud computing to you and your customers: Data center in the rack, Box Office and Data Center-as-a-Service(Daa$). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Breakaway BPM - A New Era of Business Process Management by Metastorm February 2008 - (Free Research) This white paper explores how to effectively invest in a Business Process Management initiative. Learn how to gain the real-time visibility necessary for complete lifecycle process management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

RADVISION - The Core of Video Enabled Unified Communications by RADVISION August 2008 - (Free Research) With today's global market changing to where outsourcing, tele-working, global customers and suppliers and green initiatives are becoming common place, companies need to look for a new way to communicate. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Performance Analysis in Eclipse by Quest Software October 2008 - (Free Research) This paper presents a strategy for integrating code profiling into Eclipse and then defines an automated process for managing performance throughout the life of an application. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Gartner Research Note: Revisiting vPro for Corporate Purchases by Intel Corporation July 2008 - (Free Research) Intel has positioned vPro as an offering that can assist with out-of-band management, making it possible to do remote support of PCs without a working OS environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service by Avaya Inc. June 2008 - (Free Research) Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

What you Need to Know about Launching Network Systems Management Solutions by CITTIO September 2008 - (Free Research) This whitepaper examines the management issues of Big 4 NSM mega-suites (namely HP OpenView, IBM Tivoli, CA Unicenter and BMC Patrol) and discusses how a 21st century NSM solution can make your Operations team more productive. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SOA and BPM: Achieving Alignment of Business and IT Objectives by Metastorm May 2008 - (Free Research) This white paper explores the steps necessary for implementing a collaborative SOA. Discover the tools essential for to combining the strategic advantages of BPM with SOA to align IT initiatives with business objectives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Efficient collaboration with Lotus Notes and Domino 8 by Red Hat August 2008 - (Free Research) See how Domino Lotus Notes users were able to use integrated market-leading messaging, collaboration, information management and business productivity tools to meet their global communication needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Profile: Advanced Polymers by Exact Software October 2008 - (Free Research) Read this brief to learn how Advanced Polymers were able to get critical information on demand with the MAX manufacturing and ERP system. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Meeting Business Requirements: Unifying Lifecycle and Service Management by FrontRange Solutions Inc June 2008 - (Free Research) A new, innovative approach to IT is required: the unification of IT operations management and service management. This white paper outlines today's top five ways to jumpstart your unified infrastructure management approach. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advent Portfolio Exchange Demo by Advent Software, Inc July 2008 - (Free Research) Learn more about this integrated portfolio and client relationship management system: an end-to-end solution for accounting and reporting, client servicing and marketing. (WHITE PAPER) GO TO WHITE PAPER

Best Practices to Ensure High Performing Web 2.0 Applications by Keynote Systems March 2008 - (Free Research) Web 2.0 technologies such as AJAX and Flash promise a strategic advantage and a radically different customer experience - Customer Experience 2.0. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Integration Acceleration: Orange County Seamlessly Integrates CAD Design and Geospatial Data by Autodesk July 2008 - (Free Research) By using Autodesk Map 3D to streamline CAD design and geospatial data management, the OCSD has been able to save a significant amount of time on key processes and also improves accuracy of asset data, which helps it to serve customers better. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Overcoming the Challenges of Green Procurement through eProcurement by Dimension Data Global October 2008 - (Free Research) This eBook explains nine eProcurement best practices and demonstrates how they will help you reduce environmental waste and implement and manage your Green purchasing programme. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Keynote Takes Web Applications Testing Global with KITE by Keynote Systems August 2008 - (Free Research) Keynote is an industry leader in tackling the thorny issues of capturing real end-user quality of experience stats and then providing triage for insights into where the problems might lie. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Akamai Services for the High Tech Industry by Akamai Technologies (E-mail this company) Akamai solutions for high tech companies provide a high-quality user experience that improves the success of your online activities. Whether your goal is to increase downloading of electronic software or to drive greater adoption of your B2B portal, Akamai can deliver to your customers faster software and page download times across the globe.  (SERVICE) GO TO DETAILED REPORT

Research Listing: Is there any Strategy in Your Strategic Plan? by Actuate May 2008 - (Free Research) Strategy is the common thread of an integrated planning and management system, and forms the basis for communicating the organization's approach for improving mission effectiveness for stakeholders. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Demo Application Server Revolution: Feature Packs and the New World of SOA + Web 2.0 by IBM August 2008 - (Free Research) With Feature Packs, customers can selectively take advantage of new standards and features while maintaining a more stable internal release cycle. (DEMO) VIEW ABSTRACT | GO TO DEMO

System Integrator Slashes Retrofit Price While Adding Value with AutomationDirect Products by AutomationDirect May 2008 - (Free Research) CorrTech was able to reduce mechanical complexity and increase flexibility of the machine's bundle pusher assembly with the addition of the GS series AC variable speed drive and Marathon inverter duty motor. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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