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Creating a Win-Win for Call Center Outsourcers and Their Customers by Cicero Inc.
June 10, 2009 - (Free Research) This paper examines how Business Process Outsourcers (BPO) are using Desktop Integration to address some of the business and technical challenges facing Outsourcers in today's difficult economic environment. Learn how outsourcers are using desktop integration to streamline workflows, improve service levels, reduce costs, plus much more.
IDC Report: IT Service Management Adoption Trends and Strategies by Hewlett-Packard Company
September 08, 2008 - (Free Research) Check out this white paper that discusses the findings of an IDC survey of over 600 IT organizations worldwide. The survey identifies issues confronting IT departments that are adopting service models and to better understand the status and priorities of key functions and processes that underlie successful implementation of IT service management.
The Business Case for Desktop Integration: A practical solution with rapid ROI by Cicero Inc.
June 10, 2009 - (Free Research) This paper describes the relationship between desktop integration and customer experience, the business benefits of building a logically integrated structure, and the best architecture for achieving the maximum benefits. It examines two successful implementations where desktop application integration has produced measurable results.
Xenos ePresentment™ for IBM® Content Manager OnDemand by Xenos Group Inc.
June 09, 2009 - (Free Research) Xenos ePresentment™ for IBM® Content Manager OnDemand (CMOD) is an ultra high-performance, fully integrated solution designed to deliver customer-facing documents online for external customers and internal customer support representatives. Join Steve Jones, VP of Solutions Strategy, as he explores this high-performance solution.
Differentiating With Technical Support, a JBoss Customer Support Study by JBoss, a Division of Red Hat
August 01, 2008 - (Free Research) Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology.
Why Are Organizations Turning to Self-Scheduling by TimeTrade Systems
May 18, 2009 - (Free Research) Find out how government organizations and private businesses all over the US are replacing their out-of-date legacy systems and administrative practices with TimeTrade System's 'Self-Scheduling' solution to dramatically cut administration costs, increase productivity, efficiency and customer satisfaction.
Oracle CRM On Demand Integration to Siebel CRM by Oracle Corporation
April 01, 2009 - (Free Research) Check out this short demo to learn how integrating customer relationship management (CRM) solutions can enhance your company's customer interaction and service across multiple company divisions.
Managing Application Performance to Achieve Mission Success by CA
February 01, 2008 - (Free Research) The reliance on web-based applications in government organizations has significant consequences. Success depends on end users' ability to interact well with their web applications. The key to success is an application performance management strategy that monitors end-user experiences and application performance from a transaction perspective.
Aligning Sales Territories to Enhance Sales Productivity by SAP America Inc
April 24, 2009 - (Free Research) Even when times are good, sales force effectiveness commands management attention: after all, the success of the sales force is integral to profitable growth. But in a tough economy, retaining customers and reducing costs become paramount, and thus sales force effectiveness truly takes center stage.
Nucleus Research: Force.com Drives Faster Development by Salesforce.com
May 13, 2009 - (Free Research) Cloud computing is dramatically changing the cost and time equation for enterprise applications and custom application development. This report from Nucleus Research highlights the advantages of Force.com that allow ISVs, on average, 4.9 times faster application development than traditional .NET or JAVA environments.
Web Content Management with Microsoft Office SharePoint Server 2007 by Microsoft
August 01, 2007 - (Free Research) Technologies used to create and manage Web sites are evolving to meet the dynamic needs of the changing business market. Microsoft has responded to these changes by delivering a Web Content Management (WCM) solution that combines the rich features of a traditional content management system with a unified, enterprise WCM platform.
Software as a Service Dramatically Improves CRM Success by Oracle Corporation
February 2008 - (Free Research) This Yankee Group white paper explores what companies must do beyond software as a service (SaaS) solutions to improve sales effectiveness, increase customer satisfaction and provide a differentiated customer experience.
Oracle RAC Moved to Mainstream Use by Oracle Corporation
April 2009 - (Free Research) Oracle has made significant improvements to its Real Application Clusters (RAC) technology during the past eight years, making it easier to manage. Thus, Oracle has moved RAC to the mainstream, with more than 15,000 customers in production.
Oracle WebLogic Server - A Solid Foundation for SOA by Oracle Corporation
November 2008 - (Free Research) This white paper shows how Oracle WebLogic Server supports the next generation of enterprise applications and services. Learn how to leverage the Java EE 5 advantage and dramatically speed development of SOA applications.
HotSchedules Customer Video by Dell and Microsoft
December 2008 - (Free Research) In this video case study watch and learn how Dell Global Infrastructure Consulting Services HotSchedules deployed a virtualized server infrastructure with Microsoft Windows Server 2008 Hyper-V.
Uniting IT with Business through ITSM: Oracle Leads the Charge by Oracle Corporation
February 2008 - (Free Research) Investigating the tangible business results using ITSM, this Aberdeen Research Brief highlights Oracle's Upgrade Management Service as a solution enabling organizations to unify business and IT with the shared goal of delivering value to the customer.
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