Customer Relationship Management (CRM) | Enterprise Search / Search Engines | Enterprise Information Integration/ Metadata Management | Search Servers | Web Content Management and Publishing | Customer Experience Management (CEM) | Business Intelligence Solutions | Customer Service (General) | Content Delivery Networks/ Web Application Acceleration | Application Management and Maintenance

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Wilson Tool International: Engineering E-Commerce with SAP® CRM by SAP America, Inc. September 03, 2010 - (Free Research) This case study explains how Wilson Tool chose SAP CRM to help provide its e-commerce foundation. They found that the e-commerce functionality of SAP CRM application would best meet the company’s immediate needs and provide a platform for future growth. Continue reading to learn all the benefits Wilson Tool experienced by choosing SAP CRM. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

New Technology for a Compelling Web Channel Experience: Competition and Social Web Propel Rich Internet Applications by SAP America, Inc. September 02, 2010 - (Free Research) To be successful, companies must work with their software vendors to incorporate advanced technologies into their e-commerce and e-service platforms for improving ease of use, such as RIAs. Read on to learn more about how to reach new markets and gain fresh insights into customer needs through data-based analyses of web interactions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Top 10 Technical Considerations for Evaluating e-Commerce Platforms by Art Technology Group (ATG) July 23, 2010 - (Free Research) This paper offers ten considerations to help guide the selection criteria for your next e-commerce platform - which should ideally be the last e-commerce platform you would ever need to buy. Continue reading to learn these two technical considerations for evaluating e-commerce platforms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advanced Load Balancing: 8 Must-have Features for Today's Network Demands by Citrix June 2010 - (Free Research) Today’s web applications require more than simple load balancing. This white paper describes the 8 must-have features of a more comprehensive application delivery solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Integrating IBM WebSphere Portal and IBM Mashup Center Software by IBM March 2009 - (Free Research) This white paper outlines the potential integration options between IBM WebSphere® Portal and IBM Mashup Center software. Organizations can implement these integration options to achieve greater flexibility while lowering costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Navigating B2B Integration Options for Oracle E-Business Suite by EXTOL International, Inc. June 2009 - (Free Research) This Webcast examines the main B2B integration options facing Oracle E-Business Suite users and explains how to maximize B2B effectiveness and flexibility. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Moving Open Source Integration Infrastructure into Production by Progress FUSE June 2010 - (Free Research) In this webinar hear how MyShape, a popular retail e-commerce site conducted the evaluation stage as well as the deployment of open source infrastructure and why their choice to use Apache ActiveMQ, Camel and FUSE led to the success of their business. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Making Your Portal and Mashup Decision: Advantage IBM by IBM April 2010 - (Free Research) If your organization is considering deploying a new portal or migrating from one solution to another, IBM can help you make an educated and benefits-focused decision. This evaluation guide takes a scenario-based approach to help you navigate the portal decision criteria based on your current business priorities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieve Both PCI Compliance and Web Security by Akamai Technologies July 2010 - (Free Research) Watch this webcast to learn how to protect your organization from the surreptitious software and malware that allows criminals into the heart of the system enabling them to steal data. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Configuration Auditing – The Next Critical Step in Compliance by nCircle August 2010 - (Free Research) In this paper learn what Configuration auditing entails verifying the configurations of all assets in the environment to make sure they have the correct settings. This includes auditing new assets, monitoring for changes and verifying that planned changes are carried out properly. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Splunk> Operational Intelligence for your data center by Splunk May 2010 - (Free Research) Splunk> Version 4 is available to download for free. Reduce the time to troubleshoot IT problems and security incidents to minutes or seconds instead of hours or days. Monitor your entire IT infrastructure to avoid service degradation and downtime. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Next-Generation Managed Services: The Key to Business Transformation by Alcatel-Lucent August 2010 - (Free Research) This paper will address various transformational managed services business model options such as Managed Infrastructure, Managed End to End Services Operations and Full Outsourcing (Virtual Telco), and how they help Communications Service Provider achieve not only cost transformation but also business transformation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for SharePoint 2010 Implementation and Deployment by Idera July 2010 - (Free Research) Thinking about deploying SharePoint 2010? Tune in to this webcast to learn best practices for planning a successful implementation. In this webcast, presenter Errin O'Connor, CEO of EPC group and author of the upcoming Microsoft Press book "SharePoint Foundation 2010 - Inside Out". (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Free Trial: Fluke Networks Protocol Analyzer by Fluke Networks July 2010 - (Free Research) Fluke Networks ClearSight Analyzer is an application-centric packet analysis and troubleshooting analyzer that helps you quickly and easily get to root cause of application performance issues. No need to be a packet decode expert. Download free 14-day trial now. (TRIAL SOFTWARE) GO TO

Business-Critical Benefits of Workload Automation Solutions by ASG Software Solutions February 2010 - (Free Research) Enterprises have struggled with workload automation (WLA) implementation because of its complexities, dependencies, and costs. These obstacles existed primarily because WLA was simply not a mature technology. However, today WLA solutions are widely accessible and achievable. Read this paper to learn about the latest innovations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SharePoint E-Zine Volume 9: Rediscovery, Research and Prediction in SharePoint Search by SearchWinIT April 2009 - (Free Research) In this month's issue of SharePoint eZine, you'll learn how indexing content creates a search environment that gives users information as they need it, how to maintain your SharePoint governance documents while keeping them current, and how setting guidelines for site provisioning gives flexibility for users and helps manage growth. (EZINE) VIEW ABSTRACT | GO TO

Self-Service That Really Serves by Oracle Corporation June 2009 - (Free Research) To truly meet the demands of the informed consumer, self-service solutions must have fully integrated e-commerce and e-billing systems that accommodate every aspect of the online customer experience. Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

From RDBMS to Apache Solr /Lucene - Open Source Search for database developers by Lucid Imagination September 2010 - (Free Research) In this webcast, distinguished author and database/XML expert Nicholas Chase explores how to approach full-text search techniques using an open-source enterprise search application that produces better results thanks to its ability to search through all unstructured information. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Delivering Superior Customer Value in Communications Firms: Enabling Optimal Offer Creation for Service Providers by SAP America, Inc. April 2009 - (Free Research) For communications companies - whether focused on telecommunications services or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Social Gaming in the Cloud: A Business White Paper by RightScale September 2010 - (Free Research) Major gaming publishers such as Zynga, Crowdstar and Playfish use RightScale to scale to tens of millions of players per day. RightScale has the experience and tailored solution for launching and managing social games on the cloud. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IPTV and IMS in Next-generation Networks: Choosing the right approach for IPTV integration by Alcatel-Lucent August 2010 - (Free Research) This paper examines IMS-Integrated and IMS-based IPTV, beginning with a review of work underway within the various standards bodies and concluding with an assessment of key functional aspects of each approach, as well as its impact on IPTV network performance and end user quality of experience (QoE). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

TiVo Reduces Call Center Costs by Google GSA March 2009 - (Free Research) Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Northern Trust Turns To Google For More Accurate and Relevant Search by Google GSA December 2009 - (Free Research) In order to ensure regulatory compliance, Northern Trust's IT department needed a better tool to help employees quickly find the latest forms and information. Using the Google Search Appliance, OneBox and User-Added Results, Northern Trust increased both the accuracy and relevance of all intranet searches. Read this case study. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Maximizing Website ROI: The Crucial Role of High-Quality Search by Google GSA December 2009 - (Free Research) At a time when customers are conscious of new expenditures, organizations want solutions that provide substantive and fast ROI. Google search solutions provide a simple way to increase revenues generated from a website and decrease customer support costs, providing solid benefits to the bottom line. Read this white paper. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How To Boost Your Bottom Line in Today's Business Climate by Google GSA December 2009 - (Free Research) In conjunction with Google Enterprise Search, the Google Search Appliance (GSA) can dramatically reduce your organization's total cost of ownership (TCO). By providing search solutions that are deployed on-premise all at one price, GSA can simplify matters and keep costs low. Read this white paper. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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