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7 Things Every System Administrator Should Know about OpenSSH by Global Knowledge December 2008 - (Free Research) This paper will focus on the OpenSSH implementation, which was initially developed as part of the OpenBSD project and is installed by default on most modern BSD and Linux-based operating systems, including Red Hat Enterprise Linux and Fedora. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Wilson Tool International: Engineering E-Commerce with SAP® CRM by SAP America, Inc. September 2010 - (Free Research) This case study explains how Wilson Tool chose SAP CRM to help provide its e-commerce foundation. They found that the e-commerce functionality of SAP CRM application would best meet the company’s immediate needs and provide a platform for future growth. Continue reading to learn all the benefits Wilson Tool experienced by choosing SAP CRM. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

10 Red Hat® Linux™ Tips and Tricks by Global Knowledge December 2008 - (Free Research) Global Knowledge and Red Hat have assembled 10 Tips and Tricks from Red Hat Certified Engineers® (RHCEs) to give you a quick reference guide to help you navigate Red Hat® Linux™ systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Business Value of Pervasive BI by SAP America, Inc. February 2010 - (Free Research) This Aberdeen Analyst Insight draws on three discrete data sets in order to examine the business value of making access to BI more pervasive across the enterprise. The data shows that users taking such an approach have overcome a number of organizational challenges in order to drive significant business performance enhancements. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Making a Case for Problem Solving in the Energy and Utilities Industries by IBM July 2010 - (Free Research) Energy and utility companies can work smarter through better collaboration and greater insight, so that their employees can make more informed decisions that reduce costs, minimize waste and improve efficiency while improving customer satisfaction. Read this paper for more information. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online by Microsoft August 2010 - (Free Research) Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge. (VIDEO) VIEW ABSTRACT | GO TO

DataFlux Positioned in Leaders Quadrant of the 2010 Magic Quadrant for Data Quality Tools by DataFlux Corporation July 2010 - (Free Research) DataFlux was recently positioned by Gartner, Inc. in the Leaders Quadrant of its 2010 “Magic Quadrant for Data Quality Tools” report. Gartner’s Magic Quadrants evaluate vendors within a particular technology market based on their completeness of vision and ability to execute. Use this Magic Quadrant to understand the data quality tools market. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Enterprise Data Services in SOA using ODI Suite by Oracle Corporation February 2009 - (Free Research) This whitepaper will demonstrate why Data Services are a foundation requirement for enterprise SOA deployments by describing just how valuable, and complex, business data is for the businesses that rely on it. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: How to Select the Right Call Center Technology by Contactual, Inc. June 2010 - (Free Research) What’s the best way to determine short and long term call center technology requirements? Should you consider outsourcing or using SaaS deployment options? How can you incorporate Web 2.0, social media and mobile technologies into your call center? This e-book on selecting call center technology will help you answer these questions and more! (EBOOK) VIEW ABSTRACT | GO TO

How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience by SAP America, Inc. January 2009 - (Free Research) Check out this article to learn how SAP is embracing Web 2.0 opportunities for customer relationship management (CRM), from leveraging social computing to building new Web 2.0-based CRM applications. (JOURNAL ARTICLE) VIEW ABSTRACT | GO TO

Seven Things to Consider When Developing a Unified Communications (UC) Strategy by Aspect, Inc. August 2010 - (Free Research) UC can increase revenue and enhance customer relationships all while reducing costs, but developing a UC strategy can seem like a daunting task. In light of this, this paper outlines 7 things organizations should consider as they begin to develop a UC strategy. Read on to learn some helpful hints and strategies to ensure a successful UC deployment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Critical Path to Competitive Differentiation for Growing Companies by SAP America, Inc. April 2010 - (Free Research) This paper discusses how insight is best achieved by combining real-world experience and analytics. Although experience and analytics are not mutually exclusive, there is growing evidence that use of BI and analytics leads to competitive advantage including improvements in customer service, the creation of new products or services and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Outsourcing Security Management: Moving From Tactical Tool to Strategic Advantage by SecureWorks June 2010 - (Free Research) Protecting your IT network and applications against cyber-threats continues to grow more complicated and challenging. As a result, spending on IT security continues to reach record levels. Read this analyst brief to learn more about current security spending trends, what’s causing them, and how managed security services can help mitigate costs. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Help Desk Authority Professional Edition - 30 Day Free Trial! by ScriptLogic Corporation September 2009 - (Free Research) How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Windows 7 and AppLocker by Global Knowledge January 2010 - (Free Research) Organizations want to run the apps they want, and not run the apps they don't want. One of the tools Microsoft has given Active Directory administrators to help in this regard, Software Restriction Policies (SRPs), has been re-engineered in Windows 7 as AppLocker. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Self-Service That Really Serves by Oracle Corporation June 2009 - (Free Research) To truly meet the demands of the informed consumer, self-service solutions must have fully integrated e-commerce and e-billing systems that accommodate every aspect of the online customer experience. Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Accelerating Lead to Cash to Rekindle Profitable Growth: New Economic Order Drives Need for Discipline and Integration by SAP America, Inc. September 2010 - (Free Research) As firms look to the future, they are revisiting core processes, such as lead to cash. Read on to learn how enhancing this vital process can significantly impact what matters in the emerging environment: strong customer relationships and disciplined profitable growth. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to ensure data privacy compliance in the application testing environment by Compuware Corporation October 2009 - (Free Research) This paper discusses a five-step best practices approach to implementing a cost-effective and timely data privacy solution. It also details a brief case study illustrating how Compuware’s combination of tools, technology, best practices and customized services can save time and money. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SQL Server 2008: What to Expect by Global Knowledge December 2008 - (Free Research) Microsoft SQL Server 2008 has many great new features that will allow you to develop higher performing, more scalable next-generation applications using more than just relational data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dell PowerEdge Energy Smart Servers -- The Smart Choice for Optimizing your Data Center by Dell, Inc. and Intel May 2008 - (Free Research) Dell's end-to-end approach helps customers worldwide solve their power and cooling challenges and meet the demands of business growth with industry-standard solutions. They offer solutions you can deploy right now, as well as the right mix of tools, partnerships, and services to help you get the most from your existing infrastructure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sales: Maximize Profitability, Improve Performance, and Deliver Customer Value by SAP America, Inc. September 2010 - (Free Research) This paper explains how the SAP CRM application equips your sales professionals with the tools and information they need to plan, execute, and analyze sales operations throughout the sales cycle. Continue reading to learn how to maximize profitability, improve performance, and deliver customer value with SAP CRM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Centralize Your Data Protection Strategies and Achieve Enterprise-Level Efficiency for Your IDN (Integrated Delivery Network) by Dell, Inc. June 2010 - (Free Research) Read this solution brief to learn how to drive enterprise-level efficiencies and capabilities into your network by using Dell's EqualLogic line of iSCSI SAN storage solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using Oracle BI with Oracle E-Business Suite: How to Meet Enterprise-wide Reporting Needs with OBI EE by Noetix Corporation January 2009 - (Free Research) Oracle Business Intelligence provides a BI platform that includes many components enabling customers to address their BI requirements for operational, tactical, and strategic reporting. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Back Office Outsourcing and Investment Reporting - A Guide for Investment Advisors by Advent Software, Inc January 2006 - (Free Research) In investment reporting, customers expect detailed reports of irreproachable accuracy, delivered with no delay or excuses. This whitepaper will serve as as a guide for Investment Advisors. (WHITE PAPER) GO TO WHITE PAPER

Consultation, Design, and Implementation of Multiple IT Solutions: Global Forex Trading by CDW Corporation September 2008 - (Free Research) GFT focuses on providing their customers an exceptional experience with a best-in-class online interface. GFT needs to stay more accessible, more reliable, and more secure than their competitors. To optimize their IT environment, GFT engaged CDW for consulting, design, and implementation of multiple IT solutions. Read on to learn more. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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