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22 Marketing Metrics for Business Executives: An actionable guide to marketing analytics and marketing’s impact on the bottom-line by Birst December 31, 2009 - (Free Research) Read this white paper to learn about a core set of marketing-related metrics that can be understood and tracked by every executive, especially those in marketing. These metrics are necessary to keep executives, especially in marketing, on top of financial, market, and customer trends, as well as sales and marketing benchmarks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Populating a Data Quality Scorecard with Relevant Metrics by DataFlux Corporation June 2008 - (Free Research) Too often, data governance teams rely on existing measurements as the metrics used to populate a data quality scorecard. But without a defined understanding of the relationship between specific measurement scores and the business's success criteria.. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Event Management by BMC Software, Inc. April 2009 - (Free Research) This BMC webcast will present a methodology for identifying the metrics that have the most impact on critical business applications and for creating exception events to notify of critical application problems. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Executive Summary: The Search for the Elusive “ROI”: Tracking Down Value in a Jungle of Enterprise Management Products by Pervasive Software August 2009 - (Free Research) ROI is a top consideration for IT executives, especially those with tight budgets considering product purchases in this recessionary economy. There is ROI to be had. Read this Research Summary to find out about the perceptions and realities surrounding this mythical metric, whether or not it can be measured and what products deliver on ROI. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

intouch Group Uses Birst for Low-Cost, Effective Marketing Analytics and Reporting by Birst January 2010 - (Free Research) intouch Group turned to Birst for a new set of Business intelligence (BI) tools. Birst delivered with benefits that include an attractive dashboard and the ability to create flexible reports and scalable, on-demand mobile metrics. Read on to learn more about how Birst aided intouch with their marketing analytics and reporting. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Best Practices in Creating a Strategic Finance Function by SAP America, Inc. January 2009 - (Free Research) the following article will share the results of SAP research as well as APQC's Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Centricity Master Data and the 360 Degree View by DataFlux Corporation January 2010 - (Free Research) This paper will provide a list of questions that should be considered and reviewed during any project designed to deliver a 360-degree view. The paper then explores how information sharing and identity resolution combine to show the connection between MDM and enterprise customer-centricity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Comparing Email Management Systems by Sunbelt Software January 2010 - (Free Research) To understand organizations’ perceptions about various email management systems, Sunbelt Software engaged Osterman Research to survey organizations that are using five different email management systems. This white paper presents the results of those findings. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Proofpoint TechBrief: Email Archiving and Exchange 2010 by Proofpoint, Inc. March 2010 - (Free Research) Proofpoint ARCHIVE™ greatly extends the email retention features promised in Exchange 2010, delivers the robust features and performance that enterprises truly require and makes those features available today, without requiring an upgrade to the 2010 platform. Read this techbrief to learn more! (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Protecting Enterprise Data with Proofpoint Encryption by Proofpoint, Inc. October 2009 - (Free Research) More than ever before, enterprises are under pressure to protect private data. Learn more about Proofpoint Encryption, Proofpoint's easy-to-deploy and easy-to-use policy-based email encryption solution and why email encryption is a critical component of today's email security solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Email As Part Of A Business Continuity Strategy: Why Always-On-Business Requires Always-On-Email by Mimecast August 2009 - (Free Research) The modern organization has email at the heart of its communications and business processes. This makes it critical to minimize both the downtime and loss of email upon the outset of a business continuity event. Maintaining access to email while upholding risk mitigation and compliance is a challenging endeavor. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

11 Tips for Controlling the Email Archiving Dilemma by Iron Mountain Digital September 2009 - (Free Research) This white paper will cover archiving and email management, eDiscovery and knowledge management, as well as discuss 11 considerations to control your email environment. Discover how to manage email archiving for your mid-sized organization or enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Full Price Tag of Your Email Environment by Iron Mountain Digital September 2009 - (Free Research) This paper will list and discuss what your email infrastructure is really costing you as well as talk about cloud based services and what it can mean for your bottom line. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Infrastructure & IT Operations Management - Free Software Download! by Splunk March 2010 - (Free Research) Reduce the time to troubleshoot IT problems and security incidents to minutes or seconds, instead of hours or days. Monitor your entire IT infrastructure to avoid service degradation and downtime. Try this 60 day free trial now! (TRIAL SOFTWARE) GO TO

SAP® BusinessObjects™ for Microsoft Environments - Make Better Business Decisions Today by SAP AG February 2010 - (Free Research) SAP® BusinessObjects™ business intelligence (BI) solutions inter-operate with Microsoft software, enriching the end-user experience while enhancing decision making. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Zappos & APM Best Practices: How an eCommerce Leader Drives Revenue and a "WOW" Customer Experience with dynaTrace by dynaTrace software, Inc. February 2010 - (Free Research) Zappos has become a billion dollar e-commerce leader not by just selling shoes, but by also re-writing many of the rules binding traditional corporate culture. They view their unique culture as the key driver of their extraordinary success - and at Zappos’ Core Value #1 is "Deliver WOW through service." (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

IT Service Management: Why CIOs Should Care by Numara Software December 2009 - (Free Research) IT service management has matured from managing trouble tickets to provide valuable insights across all functions of a business. What is its appeal to the CIO? (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobilizing the Service Call Offers Ricoh Numerous Business Advantages by BlackBerry December 2009 - (Free Research) Ricoh Americas Corporation (Ricoh), a provider of document solutions, wanted a solution to automate service calls handled by field service technicians. They decided to create an application for the BlackBerry® solution that would improve call efficiency and give technicians more control over the tasks performed during their day. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

2010 ERP REPORT: Part One in a Series by Panorama Consulting Group February 2010 - (Free Research) This report offers data on a wide variety of ERP solutions. Included in the research sample are Tier I solutions (such as SAP, Oracle eBusiness Suite, and Microsoft Dynamics), Tier II, Tier III and industry-focused niche solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieving Compliant Manufacturing Excellence through Real-time Performance Management by SAP America, Inc. January 2009 - (Free Research) Manufacturers are feeling new pressure on their operations from many directions. Dynamic market needs, increased compliance requirements, more distributed manufacturing operations, rapid product innovation, lean manufacturing, and the transition to new IT technology all manifest themselves on the plant floor and throughout the enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Addressing the challenges of implementing a customer-centric strategy by Infor CRM December 2008 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Successful Private Clouds: Proven Best Practices & Case Studies by Surgient January 2010 - (Free Research) Learn how you can deploy an enterprise private cloud in less than 30 days with Brian Wilson, Surgient VP of Services. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Demonstrating Business Value: It Pays to Assess and Understand the Total Cost of Ownership of IT Investments by Microsoft Corporation India Pvt Ltd November 2009 - (Free Research) This IDC Analyst Connection takes a closer look at the key parameters in establishing the appropriate financial objectives in an organization's decision-making framework. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Making the Case for BPM in 2010 by Lombardi Software December 2009 - (Free Research) How do you get people to listen to you and place BPM at the top of the budget priority list? Well, start with the fact that the majority of customers report a better than 100% ROI in under one year. We have some more ideas for you. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Microsoft Exchange Server 2007: Migration Made Easy by mindSHIFT Technologies February 2010 - (Free Research) Microsoft Exchange Server is the most widely used corporate communications system worldwide. This white paper will explain the complex technical issues and costs involved in an in-house migration to Exchange Server 2007 and the benefits associated with a hosted Exchange solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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