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Contact Centers for Dummies by Avaya Inc.
November 2008 - (Free Research) This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.
SOA and BPM: Achieving Alignment of Business and IT Objectives by Metastorm
May 2008 - (Free Research) This white paper explores the steps necessary for implementing a collaborative SOA. Discover the tools essential for to combining the strategic advantages of BPM with SOA to align IT initiatives with business objectives.
Breakaway BPM - A New Era of Business Process Management by Metastorm
February 2008 - (Free Research) This white paper explores how to effectively invest in a Business Process Management (BPM) initiative. Learn how to gain the real-time visibility necessary for complete lifecycle process management.
Exchange 2007 Management by Quest Software
Quest's expertise in migration and management combined with Exchange Server 2007 ensures a stable, secure and manageable e-mail platform. Our Solutions cover the entire messaging lifecycle from planning and analysis through migration and management.
A Guide to Diagnosing .Net Application Errors by AVIcode, Inc.
January 2008 - (Free Research) This white paper offers a guide for effectively diagnosing .Net application health problems, code failures and performance bottlenecks.
Building Simple Business Mashups by SERENA Software, Inc.
August 2008 - (Free Research) Join Master Masher Summer Ficarrotta as she shows you how to create simple Business Mashups, which allow you to create a lot of new possibilities in your work environment.
Choosing the Best CRM for Your Organization by Oracle Corporation
August 2008 - (Free Research) Explore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves.
Keys to SAP Application Acceleration: Advances in Delivery Systems by Citrix
September 2008 - (Free Research) It is essential that SAP applications and network infrastructures be considered together as a "application infrastructure" that supports strategic business objectives. This paper examines the challenges associated with SAP application delivery
SOA Governance: Framework and Best Practices by Oracle Corporation
August 2008 - (Free Research) This paper outlines a framework and best practices for governance as it specifically relates to Service Orientated Architecture (SOA). It also introduces a Six Steps to Successful SOA Governance model.
FAMIS Occupancy Management by FAMIS Software, Inc., An Accruent Company
December 2008 - (Free Research) FAMIS Occupancy Management provides true enterprise level space management by consolidating facility related data usually scattered over diverse departments of an enterprise.
IT Briefing: The Different Ways Appliances Are Used Today by Cast Iron Systems
December 2008 - (Free Research) How will cloud-based applications communicate with each other and the majority of enterprise applications? This document looks at technologies being used to solve this, such as SaaS integration appliances, virtual appliances, and cloud-based integration.
The Latest Trends in SaaS and On-Premise Application Integration by Cast Iron Systems
November 2008 - (Free Research) In this program, we'll focus on the latest technologies being used to facilitate communications between cloud-based applications, such as SaaS integration appliances, virtual appliances and cloud-based integration.
FAMIS Mobile for Maintenance Management by FAMIS Software, Inc., An Accruent Company
December 2008 - (Free Research) FAMIS Mobile for Maintenance Management delivers the next generation of mobile software for automating field workers.
Invest and Innovate Today, Grow Your Business Tomorrow by SAP America Inc
December 2008 - (Free Research) Learn how integrated software solutions help you invest and innovate to sustain your company's growth by differentiating products and services keeping your costs down and prices competitive and more.
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