Service Oriented Architecture (SOA) | Application Integration | Web Services | Customer Relationship Management (CRM) | Unified Communications / Voice & Data Convergence | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Voice Logging and Quality Assurance Recording | Business Intelligence Solutions | Software Configuration Management (SCM) | Interactive Voice Response (IVR/ CTI)

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Pilgrim's Pride Cuts IT Costs of ConAgra Acquisition Using SEEBURGER to Speed B2B & SAP Integration by SEEBURGER, Inc. October 2008 - (Free Research) Read how SEEBURGER's B2B Gateway and SAP Connector reduced time to market and development costs for both the ConAgra IT integration and subsequent projects through its ability to eliminate hard coding within SAP as well as handle B2B and EAI design. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Record, Evaluate, Monitor and Archive All Your Customer Interactions For Your Avaya Switch by Teleformix July 2008 - (Free Research) ECHO™ provides the vehicle for focused customer experience management through real-time call monitoring and agent performance evaluations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix July 2008 - (Free Research) Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

An Evaluation of Buy versus Build for Portal Solutions by IDC by IBM August 2008 - (Free Research) This IDC white paper presents the results of an IDC study, sponsored by IBM, that quantifies and compares the total cost of ownership (TCO) of in-house portals. (WHITE PAPER) GO TO WHITE PAPER

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