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Record, Evaluate, Monitor and Archive All Your Customer Interactions For Your Avaya Switch by Teleformix July 2008 - (Free Research) ECHO™ provides the vehicle for focused customer experience management through real-time call monitoring and agent performance evaluations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix July 2008 - (Free Research) Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

An Evaluation of Buy versus Build for Portal Solutions by IDC by IBM August 2008 - (Free Research) This IDC white paper presents the results of an IDC study, sponsored by IBM, that quantifies and compares the total cost of ownership (TCO) of in-house portals. (WHITE PAPER) GO TO WHITE PAPER

Web-Enabling Notes Applications by TeamStudio December 2008 - (Free Research) Web-enabling a Lotus Notes application presents challenges to developers of all abilities. What can you do to make this process as efficient as possible while minimizing risk? This webcast explains it. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

What you Need to Know about Launching Network Systems Management Solutions by CITTIO September 2008 - (Free Research) This whitepaper examines the management issues of Big 4 NSM mega-suites (namely HP OpenView, IBM Tivoli, CA Unicenter and BMC Patrol) and discusses how a 21st century NSM solution can make your Operations team more productive. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: Tearing Down the Fortress to Better Protect the Enterprise by Blue Coat October 2008 - (Free Research) Read this whitepaper to understand cyber crime offenses and look at cloud service architecture. It examines what cloud service is, its benefits, and how to connect a cloud to create a hybrid web gateway. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Manage Your Evolving Network with Faster Problem Resolution and Less Manpower with Automated Intelligence by CITTIO September 2008 - (Free Research) The dynamic nature of today's infrastructure makes it impossible to rely only on traditional manual intervention modes and makes the use of intelligent automation a business imperative. Learn how this works in practice in this whitepaper. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Re-architecting Your Virtual Environment: Solutions to virtual infrastructure challenges by Insight and Sun Microsystems, Inc August 2008 - (Free Research) In this final session, Wolf discusses application selection, focusing on using chargebacks to counter physical storage challenges. He gives network architecture examples, offers some CPU considerations, and tackles issues with heterogeneous VM management. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Mitel Corporation: Realizing Maximum Benefits from SAP NetWeaver? by SEEBURGER, Inc. October 2008 - (Free Research) Learn how you can benefit from a solution to simplify the process of integrating business processes no matter what integration technology, industry standards, or communication protocols are being used. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Best Practices for Remote Support and Services by Citrix Online - GotoAssist July 2008 - (Free Research) After evaluating a number of free and fee-based services, PlumChoice's team selected the Citrix® GoToAssist Web-based support service. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Getting the Most from System z: Redefining Mainframe Economics with the Specialty Engines by DataDirect Shadow November 2008 - (Free Research) In the current market, insurers-and all companies, are looking for ways to cut costs and to be more efficient. This report is a high-level survey of some vendors that are known to be helping clients. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Adaptable Business Architecture: How SIP and Web Services Transform the Voice Self Service Model by Avaya Inc. June 2008 - (Free Research) This white paper details the the Avaya Voice Portal and Dialog Designer solution architecture, which combines the SOA approach embedded within the software elements of Avaya's Voice Portal and Dialog Designer solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success by CDC Software - Ross Enterprise September 2008 - (Free Research) This paper explores the different categories of customization. It discusses the role a flexible architecture plays in being able to customize with ease, as well as flexibility and importance in deploying, upgrading, and integrating your CRM system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Beyond System Center: Addressing Systems Management Needs across the Entire IT Infrastructure by Quest Software September 2008 - (Free Research) In the new Quest white paper learn how Quest can expand the power of Microsoft System Center for true end-to-end IT management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Beyond HA: The Middleware Factor in Rapid Services Deployment in Next-Generation Networks by Enea September 2008 - (Free Research) This white paper examines the evolution of adoption commercial-off-the-shelf (COTS) middleware, including the criteria for what makes adoption more viable for the telecommunications industry. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leveraging COTS Middleware to Accelerate Ramp to Cash Flow Positive by Enea September 2008 - (Free Research) The well understood requirements and broad acceptance of emerging industry standards has solidified the viability of COTS middleware, specifically in the telecom industry. Read this paper for more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ROC Maestro for Open Systems by ROC Software ROC Maestro for Open Systems, a key component of the ROC Enterprise Suite™, provides a very easy method for scheduling and managing workloads, processes, dependencies and events across complex, heterogeneous IT environments.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Building Simple Business Mashups by SERENA Software, Inc. August 2008 - (Free Research) Join Master Masher Summer Ficarrotta as she shows you how to create simple Business Mashups, which allow you to create a lot of new possibilities in your work environment. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Future: The View from Visionaries by Information Security Magazine September 2008 - (Free Research) In 10 years, information security as we know it may not exist. Rather than a separate product, it may simply be embedded into everything. Or Web services may upend traditional enterprise security. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Web Services Security: What's Required to Secure a Service-Oriented Architecture by Oracle Corporation August 2008 - (Free Research) This white paper details a holistic approach for Service Orientated Architecture (SOA) security using additional, application-level industry standards to secure web services and multi-step transactions in a SOA environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

WebFOCUS Business Intelligence Application Development & Deployment by Information Builders Inc. (E-mail this company) WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Frost & Sullivan: Empowering Enterprise Marketing by EMC Corporation January 2009 - (Free Research) Read this whitepaper for insights into new solutions that bring together an end-to-end approach to help marketing organizations get more effectively engaged with these key business objectives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Software as a Service Dramatically Improves CRM Success by Oracle Corporation August 2008 - (Free Research) This Yankee Group white paper explores what companies must do beyond software as a service (SaaS) solutions to improve sales effectiveness, increase customer satisfaction and provide a differentiated customer experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SearchSoftwareQuality.com eGuide: SOA Performance by CA September 2008 - (Free Research) This SearchSoftwareQuality.com E-Guide: SOA Performance provides expert insight into how the role of performance monitoring and management has evolved with the introduction of SOA. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Complex Application Delivery with SOA - IT Briefing by CA July 2008 - (Free Research) CA Workload Automation is your solution to the challenges of virtualization, SOA, and composite application delivery. Read about the six layers of change and about building IT systems that can continuously respond to the needs of your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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