M1 by B & G™ ERP Program Aids Growth of UK Sophisticated Electronics Manufacturer - Fozmula Ltd by Bowen & Groves. Fozmula's range of hydrostatic and tank contents gauges, partly gave rise to the decision to introduce a new system owing to the lack of a manufacturing module within more... >> Discover more offerings from Bowen & Groves.

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Record, Evaluate, Monitor and Archive All Your Customer Interactions For Your Avaya Switch by Teleformix July 2008 - (Free Research) ECHO™ provides the vehicle for focused customer experience management through real-time call monitoring and agent performance evaluations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM Your Salespeople Will Love by Oracle Corporation August 2008 - (Free Research) Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Choosing the Best CRM for Your Organization by Oracle Corporation August 2008 - (Free Research) Explore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success by CDC Software - Ross Enterprise September 2008 - (Free Research) This paper explores the different categories of customization. It discusses the role a flexible architecture plays in being able to customize with ease, as well as flexibility and importance in deploying, upgrading, and integrating your CRM system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix July 2008 - (Free Research) Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide - IP Enables Service Creation by Alcatel-Lucent September 2008 - (Free Research) IP technologies, including Web 2.0 and the emerging interactivity of the Web, can be combined with service provider APIs and hosted features to create new revenues and new partnerships for network operators. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dell Storage Solutions Guide for Microsoft Hyper-V by Dell, Inc. November 2008 - (Free Research) This guide primarily focused on storage arrays based on their support for key virtualization features, such as high availability and virtual machine migration. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

10 Essential Steps to Oracle & MS-SQL Security & Compliance by Guardium December 2008 - (Free Research) Download an essential chapter from "Implementing Database Security and Auditing" (Elsevier Digital Press), authored by database security expert and Guardium CTO Ron Bennatan, Ph. D. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

What you Need to Know about Launching Network Systems Management Solutions by CITTIO September 2008 - (Free Research) This whitepaper examines the management issues of Big 4 NSM mega-suites (namely HP OpenView, IBM Tivoli, CA Unicenter and BMC Patrol) and discusses how a 21st century NSM solution can make your Operations team more productive. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Selecting a Security Plan That Meets Industry Regulations by Bsafe Information Systems August 2008 - (Free Research) If you don't have a plan to achieve compliance with Sarbanes-Oxley, PCI, the Canadian Bill 198, HIPAA, Basel II, and other regulations, you need an approach that can provide powerful protection, systems management and auditing features. (DEMO) VIEW ABSTRACT | GO TO DEMO

OpenSolaris Free Software Trial Download by Sun Microsystems, Inc. December 2008 - (Free Research) OpenSolaris is the state of the art, cutting edge operating system that provides a rich, coherent platform for building and running applications. (DEMO) VIEW ABSTRACT | GO TO DEMO

M1 by B & G™ ERP Program Aids Growth of UK Sophisticated Electronics Manufacturer - Fozmula Ltd by Bowen & Groves May 2008 - (Free Research) Fozmula's range of hydrostatic and tank contents gauges, partly gave rise to the decision to introduce a new system owing to the lack of a manufacturing module within their legacy system. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Customer Insight: Many Organizations Desire It, yet Few Really Possess It by Siperian, Inc. October 2008 - (Free Research) This whitepapr explains how real customer insight is possible with a category of software known as Master Data Management [MDM]. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Contact Centers for Dummies by Avaya Inc. November 2008 - (Free Research) This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Taking On-Demand CRM Integration to the Next Level by Oracle Corporation June 2008 - (Free Research) This white paper discusses customer data integration challenges facing businesses with mixed deployments and presents Oracle's vision and solution for comprehensive integration with Oracle's Siebel CRM On Demand. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service by Avaya Inc. June 2008 - (Free Research) Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

WebFOCUS Business Intelligence Application Development & Deployment by Information Builders Inc. (E-mail this company) WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Web 2.0 Is Here- Is Your Web Infrastructure Ready? by Akamai Technologies March 2008 - (Free Research) This white paper outlines today's B2C Web site trends and explains the challenges associated with dynamic content-whether dynamically generated or the result of personalization techniques. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Software as a Service Dramatically Improves CRM Success by Oracle Corporation August 2008 - (Free Research) This Yankee Group white paper explores what companies must do beyond software as a service (SaaS) solutions to improve sales effectiveness, increase customer satisfaction and provide a differentiated customer experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Lowering Enterprise Software Total Cost of Ownership through an Enterprise Application Training Platform by OnDemand Software (E-mail this company) March 2007 - (Free Research) This white paper examines the challenge of keeping a lid on enterprise software costs, explores how an effective training platform can help reduce enterprise software TCO and, finally, investigates the necessary components of an effective enterprise software training solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Secure Web Gateway Buyer's Guide: How Websense Exceeds Gartner's Recommended Buying Criteria by Websense, Inc. November 2008 - (Free Research) Read this guide to discover the most advanced features buyers should consider to help them select the best solution for a secure web gateway (SWG). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Upgrade and Archive Strategies for Oracle E-Business Suite by IBM May 2008 - (Free Research) Read this white paper and explore why Oracle E-Business Suite sites should consider the benefits of best practice database archiving as an important component in any upgrade plan. (WHITE PAPER) GO TO WHITE PAPER

Demo Application Server Revolution: Feature Packs and the New World of SOA + Web 2.0 by IBM August 2008 - (Free Research) This video shows customers the power WAS 6.1 has to bring you future: SOA + Web 2.0 unites! (DEMO) VIEW ABSTRACT | GO TO DEMO

Overcoming the Challenges of Green Procurement through eProcurement by Dimension Data Global October 2008 - (Free Research) This eBook discusses nine eProcurement best practices. It also demonstrates how they will help you reduce environmental waste while implementing and managing your Green purchasing program. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Revs up Battle for Mid-market Applications Customers by Oracle Corporation December 2008 - (Free Research) Oracle has announced a number of initiatives that highlight its mid-market ambitions, its application integration strategy and -- most of all -- its growing passion for partners. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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