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Dell's SMART Approach to Workload Automation by BMC Software, Inc. April 17, 2009 - (Free Research) This white paper discusses why Dell chose BMC's CONTROL-M when they embarked on a broad initiative to integrate and upgrade its IT services to better satisfy business needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Global business Xchanging shares results of proactive IT operations implementation by BMC Software, Inc. March 23, 2010 - (Free Research) This webcast explores how IT pros can better align their departments with the scope of the business.  Learn how business service management can enhance customer service, improve service availability, and optimise performance of critical systems. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Challenge to Achieve Perfect Order Management by SAP America, Inc. January 23, 2009 - (Free Research) Superior order management can be a competitive edge across the board, improving customer satisfaction and retention as well as your bottom line and top line. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Migration Corner by Cisco Systems, Inc. October 23, 2009 - (Free Research) What are the business benefits, steps, and best practices of migrating legacy communications systems and applications (mobility, desktop clients, presence, contact center, and conferencing)? Ask, share, and learn basics to advanced from your peers, Cisco, and other experts. Help each other while helping yourself! (INFORMATION CENTER) VIEW ABSTRACT | GO TO

Best Practices in Complex Equipment Manufacturing, Sales, and Service by SAP America, Inc. January 23, 2009 - (Free Research) This paper gives a brief overview of the SAP® solutions used by manufacturers of complex products and equipment to differentiate themselves from the competition through superior-value products and services against low-cost global providers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Zappos & APM Best Practices: How an eCommerce Leader Drives Revenue and a "WOW" Customer Experience with dynaTrace by dynaTrace software, Inc. February 23, 2010 - (Free Research) Zappos has become a billion dollar e-commerce leader not by just selling shoes, but by also re-writing many of the rules binding traditional corporate culture. They view their unique culture as the key driver of their extraordinary success - and at Zappos’ Core Value #1 is "Deliver WOW through service." (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Security Solutions — Integrated or Compatible? by McAfee, Inc. July 18, 2007 - (Free Research) Security solutions that are truly integrated can bring clear benefits in terms of reducing management costs and improving overall security, even when using multiple vendors. But not every solution that claims to be integrated actually is. Read this paper to learn more about integrated security solutions and how to cut through the marketing hype. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise Reporting: A Sound Step to Superior Performance Management by IBM June 15, 2009 - (Free Research) Enterprise reporting offers a single platform starting point for performance management. Combining performance management with an enterprise BI reporting system yields exponential benefits across the organization and does so more cost-effectively than point solutions implemented by individual lines of business and functions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

What's New in Windows Server 2008 R2? by Dell and Microsoft October 13, 2009 - (Free Research) The new Windows Server® 2008 R2 operating system provides a productive and cost-effective server platform with low-cost virtualization, power-saving capabilities, and a superior experience for end users. Read this data sheet to learn more! (DATA SHEET) VIEW ABSTRACT | GO TO

Achieving Business Agility with Application Grid by Oracle Corporation December 19, 2008 - (Free Research) Application grid brings the same type of efficiency, scalability, and quality of service to the application layer. Discover how to get greater efficiency, exceptional agility, and superior quality of service with an application grid. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Discover What's New in Windows Server 2008 R2 by Microsoft Corporation India Pvt Ltd December 18, 2009 - (Free Research) Check out this slides presentation to read about the new Windows Server® 2008 R2 operating system, which provides a productive and cost-effective server platform with low-cost virtualization, power-saving capabilities, and a superior experience for end users. (PRESENTATION) VIEW ABSTRACT | GO TO

Application Grid: Ideal Platform for IT Consolidation by Oracle Corporation April 01, 2009 - (Free Research) Application grid brings the same type of efficiency, scalability, and quality of service to the application layer that database clusters brings to the database layer. With an application grid you get greater efficiency, exceptional agility, and superior quality of service. Download this free white paper now. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reality Check – A Smart Business Continuity Strategy Can Offer Maximum Results at Minimum Cost by CDW Corporation September 08, 2009 - (Free Research) In an increasingly digital world, it's clear that business continuity is no longer an option. Keeping systems running 24x7 and ensuring that data reaches its intended destination — precisely when it's needed — is the heart and soul of a business. This paper discusses Business-Continuity (BC) initiatives on a tight budget and with limited resources. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Citrix XenDesktop: The Best Desktop Delivery System For Today’s Demanding Business Needs by Citrix May 11, 2009 - (Free Research) Whether you're considering your first virtual desktop solution or trying to salvage an existing implementation, Citrix XenDesktop™ is the clear choice on the market that offers the performance, scalability and manageability required to meet your business needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Deterministic Garbage Collection: Unleash the Power of Java with Oracle JRockit Real Time by Oracle Corporation August 21, 2008 - (Free Research) This free white paper demonstrates how Java can be successfully deployed for real-time applications that were previously off-limits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Extreme Performance, Predictable Scalability, and Continuous Availability for Mission-Critical Java Applications by Oracle Corporation December 18, 2008 - (Free Research) This free white paper details key steps for achieving a superior data management strategy—a ‘must have’ capability for applications to operate with extreme, predictable performance and scalability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle's Accelerate Initiative: An Assessment of Oracle's Applications for Midsize Organizations by Oracle Corporation October 10, 2007 - (Free Research) Does Oracle Accelerate have what it takes to deliver genuine value to midsize organizations? This white paper answers with an emphatic 'yes.' Read on for all the details. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Driven Marketing by IBM October 05, 2009 - (Free Research) Read this report to learn the findings of an Aberdeen Group study examining how organizations are using data to impact marketing performance and marketing effectiveness. This study offers best practices from hundreds of organizations that identify how to use data to achieve superior performance. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

The Unified Physical Infrastructure Approach by Panduit January 28, 2010 - (Free Research) In this paper, you'll learn that UPI-based solutions provide superior business value, helping customers keep pace with technology innovations and build a smarter, unified business foundation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Trend Micro Deep Security: Protecting the Dynamic Datacenter by Trend Micro August 01, 2009 - (Free Research) Trend Micro server and application protection addresses the challenging operational security and compliance needs of today’s dynamic datacenter. We provide comprehensive protection, greater operational efficiency, superior platform support, and tighter integration with existing investments. Read this paper to learn more! (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business on the Move: Building a Successful Mobilisation Strategy by Sage (UK) Limited March 16, 2010 - (Free Research) Making your workforce mobile is about making them customer centric 24/7. A mobile salesforce and workforce can respond more urgently to business opportunities, recover from problems faster and address customer problems more quickly. Read this paper to learn about the mobile market, benefits of mobility, and practical considerations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ERP in SMB: Exploring Growth Strategies by SAP November 15, 2007 - (Free Research) This report is a road map for SMBs seeking to meet the corporate goals of growth strategies and customer service through Best-in-Class ERP implementation. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Webinar: Transitioning to the Cloud - Implications for Reliability, Redundancy and Recoverability by RightScale February 24, 2010 - (Free Research) Hear from leading experts in cloud computing to gain real-world insight into how their customers are using cloud computing and achieving new levels of backup, recovery and reliability. In this webinar, learn how you can migrate your apps and data to the cloud in a way that's affordable and reliable. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Self-Service: Putting Customers First Makes You a Winner by Microsoft April 01, 2009 - (Free Research) This paper examines the business and call center trends driving automation, and provides insight on finding the right balance between self-service and live agent support.  (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Owens & Minor Migrates Off Mainframe to Windows to Enhance Customer Service, Improve Flexibility, and Drive Innovation by Micro Focus, Ltd December 01, 2009 - (Free Research) Owens & Minor needed to modernize its existing, business-critical enterprise systems while retaining unique business logic. Maintaining the competitive advantage embedded in this business logic while reducing costs to enable re-investment in customer-led improvements was imperative. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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