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Integrating Privileged Accounts with Existing Infrastructure by Novell Inc. December 14, 2009 - (Free Research) In this special video presentation, Burton Group's point person for authentication, Senior Analyst Mark Diodati, drills into the new organizational needs and evaluates the current crop of authentication technologies. (VIDEO) VIEW ABSTRACT | GO TO

How to save money, create value and extend asset life in a tough economy by Planon January 29, 2010 - (Free Research) This white paper examines how organizations can meet the challenges of a down economy by extending capital asset performance, reducing maintenance costs and providing decision support guidelines around capital allocation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Future of Enterprise Content Management: Guidelines for Transforming Your ECM System to ECM 2.0 with SharePoint 2007 and DocAve by AvePoint, Inc. February 04, 2010 - (Free Research) The goal of an Enterprise Content Management (ECM) system is to connect the people, processes, and information of an organization. This document is intended to aid IT administrators and other stakeholders responsible for deploying and managing an Enterprise Content Management (ECM) system for their organization. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Security Blanket 3.0 by Trusted Computer Solutions October 29, 2009 - (Free Research) Using OS lock down scripts can be time consuming and error prone. Keeping those scripts up-to-date as new guidelines are published requires a continuous cycle of research, interpretation, and script revision. Do you really have time for this? Security Blanket automates the process of locking down Linux and Solaris operating systems. (DOWNLOAD) VIEW ABSTRACT | GO TO DOWNLOAD

Challenges and Opportunities of the Payment Card Industry: A White Paper by the IT Compliance Institute by Tripwire, Inc. January 2007 - (Free Research) Enterprise businesses require the control framework involved in the PCI DSS to help improve internal operational, security and audit performance. This white paper details how alignment of business and PCI goals is important to ensure continuity and meet all internal security standards. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Teleworking in the Cloud: Security Risks and Remedies by Juniper Networks, Inc. May 2009 - (Free Research) Teleworking in the cloud is enjoying a bump in visibility because of hype about cloud computing and the appearance of new software as a service (SaaS) players. Use Gartner's cloud security-planning guidelines to mitigate risks of data loss and exposure when users rely on third-party-hosted applications. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

SharePoint E-Zine Volume 9: Rediscovery, Research and Prediction in SharePoint Search by SearchWinIT April 2009 - (Free Research) In this month's issue of SharePoint eZine, you'll learn how indexing content creates a search environment that gives users information as they need it, how to maintain your SharePoint governance documents while keeping them current, and how setting guidelines for site provisioning gives flexibility for users and helps manage growth. (EZINE) VIEW ABSTRACT | GO TO

Five Best Practices for Unified Communications by AT&T Corp October 2009 - (Free Research) Enterprises can realize value from their UC programs by following some basic practices, such as allowing for sufficient up-front planning, finding the right champion, and establishing cross-functional teams to manage program implementation. This article provides basic guidelines for implementing a successful UC program. Read on to learn more. (WHITE PAPER) GO TO WHITE PAPER

Security Blanket by TCS: Enterprise Security Management by Trusted Computer Solutions February 2010 - (Free Research) Read this paper to learn how Security Blanket includes pre-defined security guidelines, called Profiles, from some of the most respected security industry leaders in the world. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

itelligence Support Advantage by itelligence, Inc. March 2010 - (Free Research) Watch this videocast as Scott Lachecki of North American Nutrition Companies talks about the benefits of itelligence Support Advantage and its intelligence on-demand SAP support. Support Advantage offers mid-market companies worldwide a range of both technical and functional SAP services, business expertise and expert support intelligence. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Success Story: Polyglass USA Inc. by itelligence, Inc. March 2010 - (Free Research) Polyglass, a construction materials company, experienced revenue growth of 350% over the past four years. To support this growth, Polyglass implemented SAP. Yet, Polyglass executives worried about hosting and support. Read this success story to learn how Polyglass’ SAP implementation gave them previously unrealized capabilities and support. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Maximizing ERP Return on Investment with On-Demand Support Services by itelligence, Inc. May 2009 - (Free Research) The current economic environment challenges manufacturers seeking to capitalize on their enterprise resource planning (ERP) software: How can a company increase ERP functionality while reducing operating costs and even head counts? To achieve this difficult balance, many manufacturers have turned to on-demand ERP-support services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sybase Raises the Bar on Database Replication: Offerings Focus Strongly On Performance, Reliability, and Heterogeneity by Sybase, Inc. July 2009 - (Free Research) This report presents all the features and functionality of the Sybase Replication Server, such as support for real time, bi-directional movement of data, conflict resolution, optimized resource utilization, and heterogeneous data sources. Read this report to learn all the advantages that the Sybase Replication Server can have for your organization. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Dimension Data Helps South Carolina Department of Social Services Achieve Rapid Network Upgrade and Maintain Top Performance with Uptime Powered by Cisco Services Support by Dimension Data February 2010 - (Free Research) Faced with limited time and money to upgrade its network and network support, the South Carolina Department of Social Services determined it needed a new services partner to provide world-class expertise and support. Learn how they used Uptime powered by Cisco Services to achieve a seamless upgrade of their network infrastructure and more. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Dimension Data Helps CommVault Create Integrated Global Contact Center and Maintain Top Performance Leveraging Uptime Powered by Cisco Services Support by Dimension Data February 2010 - (Free Research) In early 2007, amid rapid international growth, CommVault saw a need to improve customer service and support while holding the line on costs. Learn how they used both Cisco's Unified Contact Center Enterprise (UCCE) solution and Uptime powered by Cisco to integrate their international contact centers and expand their use of IP telephony. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Achieving Service Excellence Across The Enterprise by Numara Software February 2009 - (Free Research) Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility.. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Support Services: Driving IT and Business Efficiency by Hewlett-Packard Company October 2009 - (Free Research) In this paper Matt Healey, research manager of IDC's Software and Hardware Support Services program, shares his thoughts on the economy, its prospects for recovery, and how it relates to support services and driving IT and business efficiency. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enabling the Profitable Evolution of Mobile Transport to All-IP by Alcatel-Lucent June 2009 - (Free Research) As demand for mobile multimedia services increase and average revenue per user declines, mobile service providers must transform their networks to profitably support legacy voice and advanced packet-based services. This paper outlines the challenges associated with transforming the mobile transport network. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

InstallShield 2010 for Windows 7 Installations – Free 21 day Trial! by Flexera Software February 2010 - (Free Research) Software installation failures frustrate customers and increase a software company's support costs. But the more complex your application's installation requirements, the more difficult it is to build a reliable, professional installer. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

The When, Why and How of ERP support for LEAN by SYSPRO - Canada February 2010 - (Free Research) LEAN Manufacturing is a powerful approach used by manufacturing companies to drastically improve manufacturing processes. In the business world, it is appropriate to ask how LEAN and ERP interact - if at all. This white paper clarifies the situations where ERP supports LEAN, the benefits of this support and why it only applies to some situations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ER/Studio 8.0 - Database management for the Enterprise by Embarcadero Technologies, Inc. May 2009 - (Free Research) Database architects and administrators need to discover, document, and re-use data assets; reverse-engineer, analyze, and optimize existing databases; and design to comply with regulatory requirements and organizational standards. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Policy Reference Guide: Blackberry Enterprise Server by BlackBerry December 2008 - (Free Research) Devices that are running the BlackBerry Application Suite can use all the IT policy rules that are associated with the supported features of the BlackBerry Application Suite. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Self-Service: Putting Customers First Makes You a Winner by Microsoft April 2009 - (Free Research) This paper examines the business and call center trends driving automation, and provides insight on finding the right balance between self-service and live agent support.  (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

AirMagnet WiFi Analyzer by AirMagnet, Inc. February 2010 - (Free Research) AirMagnet WiFi Analyzer is the industry "de-facto" tool for mobile auditing and troubleshooting enterprise 802.11a/b/g/n networks. AirMagnet WiFi Analyzer solves end user WLAN issues while automatically detecting security threats and other wireless network vulnerabilities. (DOWNLOAD) VIEW ABSTRACT | GO TO DOWNLOAD

Understanding How Technology Can Support Manufacturing Quality by Apriso Corporation November 2009 - (Free Research) In this expert podcast, industry analyst Simon Jacobson discusses the best starting point for a quality improvement initiative within a manufacturing plant, explores what types of software and technology can be used for support, explains why the IT team plays a key role in its success, offers tips on how to reduce error rates, and more. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

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