IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Application Management and Maintenance | Business Process Management (BPM) | Customer Relationship Management (CRM) | Service Oriented Architecture (SOA) | Business Intelligence Solutions | Customer Experience Management (CEM) | Application Lifecycle Management(ALM) | Customer Service (General) | Enterprise Service Bus (ESB)

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Service: Reduce Cost While Maintaining Customer Satisfaction by SAP America, Inc. September 03, 2010 - (Free Research) Leading companies have found that the secret to thriving in an uncertain economy is the combination of customer retention, efficiency, and revenue. Read on to learn how the SAP CRM application will reduce costs and increase revenue while maintaining a high level of customer satisfaction, loyalty, and retention. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Delivering Efficient After-Sales Service in IM&C Companies: Superior Service Operations for Profitable Growth by SAP America, Inc. September 02, 2010 - (Free Research) This paper discusses how integrated software and services from SAP can help you streamline and align key operations in service sales, service marketing, customer support, contract management, field service, and installed-base management. Read on to learn how to deliver efficient after-sales services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Banking: Differentiate Through Service Excellence with SAP CRM – Optimizing Customer Satisfaction, Efficiency, and Profit by SAP America, Inc. September 02, 2010 - (Free Research) Read this paper to learn how SAP for Banking solutions, which encompass the SAP® CRM application, encourage agility and customer centricity in today’s demanding market. By seamlessly connecting front- and back-office tasks, they can provide a superior customer experience and stronger top-line growth. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Pillars of Enterprise Protection: IT Management by Symantec Corporation August 23, 2010 - (Free Research) Infrastructure complexity, multi-pronged security threats, and the challenge of Windows 7 migration require more than a collection of individual point solutions---and more than a "marketing bundle" that integrates solutions with little more than shrink wrap. Read this paper to find out so much more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Wide-Area Data Services: It's Not About Bandwidth by Riverbed Technology, Inc. December 01, 2008 - (Free Research) This paper explains the multiple performance problems that affect WANs, the narrow technologies that are converging into WDS, and Riverbed® Steelhead® products - the market and technology leaders in WDS. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Compare Enterprise PC Online Backup and Recovery Service Providers by Iron Mountain Digital August 26, 2010 - (Free Research) This white paper will help IT professionals distinguish between the various categories of online backup and recovery service providers. The scope, strengths and weaknesses of each type of online backup and recovery service provider are characterized with respect to the current and forward-looking requirements of companies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Delivering Superior Customer Value in Communications Firms: Enabling Optimal Offer Creation for Service Providers by SAP America, Inc. April 27, 2009 - (Free Research) For communications companies - whether focused on telecommunications services or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise iPhone, BlackBerry and Android Management the ITSM Way by BoxTone September 01, 2010 - (Free Research) iPhone/iPad, BlackBerry and Android smartphones, and the apps that run on them, are transforming how, where and when business gets done. But the incredible growth in enterprise-connected mobile devices and applications has made the typical piecemeal approach to mobility support unacceptable. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience by SAP America, Inc. January 01, 2009 - (Free Research) Check out this article to learn how SAP is embracing Web 2.0 opportunities for customer relationship management (CRM), from leveraging social computing to building new Web 2.0-based CRM applications. (JOURNAL ARTICLE) VIEW ABSTRACT | GO TO

2010 Business Technology Trends for Midsize Enterprises by Hewlett-Packard Company September 01, 2010 - (Free Research) The leverage of computing systems in all business processes is now so pervasive that Forrester has even proposed replacing the traditional organization title “IT” with business technology or BT. Read this paper to find out so much more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Platform-as-a-Service Private Cloud with Oracle Fusion Middleware by Oracle Corporation October 01, 2009 - (Free Research) Download this free white paper to learn how platform-as-a-service private cloud offers enterprises one of the best ways to take advantage of cloud computing. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IPTV and IMS in Next-generation Networks: Choosing the right approach for IPTV integration by Alcatel-Lucent August 31, 2010 - (Free Research) This paper examines IMS-Integrated and IMS-based IPTV, beginning with a review of work underway within the various standards bodies and concluding with an assessment of key functional aspects of each approach, as well as its impact on IPTV network performance and end user quality of experience (QoE). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Revolution in Agility: Business Integration Through Service Oriented Architecture by Oracle Corporation August 01, 2008 - (Free Research) In today's rapidly changing business environment, organizations of all types face one common and persistent challenge: how to become—and remain—agile enough to satisfy ever-increasing customer expectations and accommodate new compliance mandates, all while staying ahead of the competition. The solution is building business based on SOA principles. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Composite Application Management: Bridging the IT Visibility Gap in Complex Composite Applications by Oracle Corporation November 19, 2008 - (Free Research) As more and more IT shops deploy multitier middleware platforms and frameworks for the delivery of business-critical application services, they are expecting to garner the benefits of the service-oriented architecture (SOA) or composite application development approach: agility, flexibility, productivity, and extensibility. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Strategies for Successful Evolution to LTE by Alcatel-Lucent August 16, 2010 - (Free Research) 3G wireless broadband networks have reached the saturation point in many markets as a result of the explosion of smart phone devices handling video-intensive, content-rich applications. To remain competitive service providers need to plan for 4G LTE-based wireless broadband evolution. Watch this webcast to learn more. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Emerson Process Management, Rosemount Inc.: HP Managed Print Services (MPS) standardizes, streamlines, saves by Hewlett-Packard Company August 26, 2010 - (Free Research) In this case study you’ll learn how Emerson Process Management, Rosemount Inc. initially moved to HP Managed Print Services (MPS) to solve a nagging problem. Read now to find out more. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Maximise IT Uptime with Dependable Sun SPARC Enterprise T5120 and Sun SPARC Enterprise T5220 Servers by Oracle Corporation UK Ltd April 01, 2010 - (Free Research) Read this white paper to learn about the key features and benefits of Oracle's Sun SPARC Enterprise T5120 and Sun SPARC Enterprise T5220 servers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SIP Trunk Services: The Cornerstone of Unified Communications by Qwest Communications August 25, 2010 - (Free Research) Almost every organization faces the need to do more with less. Unified Communications can help make this happen, but first, organizations must deploy a single network infrastructure that supports both voice and data applications. Find out how SIP Trunk services can act as the cornerstone of a converged infrastructure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IPAM: Preventing Network Downtime by BlueCat Networks August 25, 2010 - (Free Research) This paper outlines the failsafe technologies that BlueCat Networks has incorporated into Proteus and Adonis to protect against wide variety potential failure conditions. Read this paper to find out so much more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using SaaS to Reduce the Costs of Email Security by Proofpoint, Inc. February 01, 2009 - (Free Research) This whitepaper discusses the dramatic cost savings that companies can realize by adopting a SaaS (Software-as-a-Service) model for email security versus an on-premises approach. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: Don't Be Left Out of the Cloud: How to Sell Enterprise-Quality Cloud  Services and Data Protection to SMBs by KineticD August 24, 2010 - (Free Research) Read this expert transcript to learn why SMBs are adopting cloud services more rapidly than large enterprises and what challenges your clients face in protecting their business critical data in an increasingly mobile world. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

The Business Value of Online Services by Microsoft August 23, 2010 - (Free Research) Join us for this webcast to learn how organizations of all sizes, from multi-nationals to small businesses, are choosing Microsoft Online Services to drive their business productivity and control costs. (VIDEO) VIEW ABSTRACT | GO TO

Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online by Microsoft August 23, 2010 - (Free Research) Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge. (VIDEO) VIEW ABSTRACT | GO TO

Drive Marketing ROI in the Cloud with Microsoft Dynamics CRM Online by Microsoft August 23, 2010 - (Free Research) Attend this webcast to see Microsoft Dynamics CRM Online in action, including integration to Microsoft Business Productivity Online Services (BPOS), and learn about customers who have used Microsoft Dynamics CRM Online to address topics including Internet marketing and Web-to-lead capture. (VIDEO) VIEW ABSTRACT | GO TO

Drive Sales, Marketing and Service Success with Microsoft Dynamics CRM Online by Microsoft August 23, 2010 - (Free Research) Attend this webcast to see the product in action (including integration to Microsoft Business Productivity Online Services), to understand the competitive advantages Microsoft Dynamics CRM Online has over other solutions in the market, and to hear examples of successful customers managing their customer relationships in the cloud. (VIDEO) VIEW ABSTRACT | GO TO

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