Help Desk and Call Management | Availability, Performance and Problem Management | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Enterprise Systems Management | Customer Self-service/ e-Self Help | Application Management and Maintenance | Virtualization | Enterprise Data Protection and Privacy | Enterprise Performance Management/ Balanced Scorecard | Remote Administration

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Help Desk Authority Professional Edition - 30 Day Free Trial! by ScriptLogic Corporation September 08, 2009 - (Free Research) How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Responding to Workplace Disruptions: The Critical Role of the Help Desk by GoToAssist October 22, 2009 - (Free Research) When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. And who better to designate as a first responder than your help desk? This new Forrester white paper explores the critical role that the help desk should play in your organisation's business continuity planning. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

The Seven Standards of Cloud Computing Service Delivery by BMC Software, Inc. June 03, 2010 - (Free Research) In economic times like these, leading companies are looking to cloud-computing applications and IT Help Desk is increasingly in demand. This paper outlines best practices for selecting cloud-computing solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Diskeeper 2010 Server edition  by Diskeeper Corporation July 27, 2010 - (Free Research) Servers and workstations slowing down, crashes, required offline maintenance, slow virtual platforms, free space bloating, premature hardware refreshes, spiraling energy consumption, heavy help desk traffic-- check out this solution to see how it improves performance and efficiency on even the busiest servers by preventing fragmentation. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Manage Information and Password Security with IBM Tivoli Access Manager for Enterprise Single Sign-On by Prolifics, A Premier IBM Business Partner August 10, 2010 - (Free Research) Forgetting or confusing passwords, failure to update passwords on time, and incorrect password guessing can result in system lockouts and loss of productivity while creating a substantial burden for IT help desks. Read this paper to find out more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Collaborative IT: A Pragmatic Approach for Bringing the Service Desk and Operations Together by Hewlett-Packard Company July 22, 2010 - (Free Research) This reports looks at best practices and technologies that can support an effective integration of the Service Desk and Operations teams. The report focuses on closed loop incident and problem management, as well as end-to-end change and configuration management, with a particular focus on automation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Windows 7 and AppLocker by Global Knowledge January 25, 2010 - (Free Research) Organizations want to run the apps they want, and not run the apps they don't want. One of the tools Microsoft has given Active Directory administrators to help in this regard, Software Restriction Policies (SRPs), has been re-engineered in Windows 7 as AppLocker. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Pillars of Enterprise Protection: IT Management by Symantec Corporation August 23, 2010 - (Free Research) Infrastructure complexity, multi-pronged security threats, and the challenge of Windows 7 migration require more than a collection of individual point solutions---and more than a "marketing bundle" that integrates solutions with little more than shrink wrap. Read this paper to find out so much more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The State of IT Systems Management by Kaseya August 13, 2010 - (Free Research) This white paper is the culmination of the survey results, painting a complete and accurate picture of the most common IT issues affecting IT professionals and Kaseya’s solution to solving these problems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Total Economic Impact™ Of CA Wily Application Performance Management by CA Technologies. June 02, 2009 - (Free Research) This study examine the total economic impact and potential return on investment (ROI) that enterprises may realize by deploying CA Wily Application Performance Management (APM). Read this report for a discussion of the key findings. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Top Ten Essentials for Privileged Account Management by FoxT February 01, 2010 - (Free Research) In this white paper, discover how you can effectively and efficiently control privileged accounts using the latest in adaptive access controls management. You will also learn about how to leverage the latest in Role-Based Access Controls. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Pillars of Enterprise Protection: IT Risk and Compliance by Symantec Corporation August 23, 2010 - (Free Research) Organizations must strive to write IT policies in such a way that they capture acceptable risk levels, while striking a balance between tight infrastructure security and data access. Read this paper to find out so much more about IT Risk and Compliance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

5 Keys to a Successful Identity and Access Management Implementation by CA Technologies. December 2007 - (Free Research) An effective Identity and Access Management (IAM) solution is quickly becoming a must-have or enterprise organizations. In this paper learn the five keys to successful identity and access management implementation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 10 Most Overlooked Causes of Trouble in a Cisco Network by Global Knowledge November 2009 - (Free Research) This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ManageEngine Applications Manager 9.2 by ManageEngine July 2010 - (Free Research) ManageEngine Applications Manager is an availability and performance monitoring software that helps IT Operations and Application Support to ensure high uptime for their business applications in production. (DEMO) VIEW ABSTRACT | GO TO DEMO

Endpoint Virtualization for Everyone: Solving the Desktop Lifecycle Management Challenge by Dell, Inc. and Intel October 2009 - (Free Research) This white paper provides analysis and advice on how endpoint virtualization can deliver substantial benefits, simplifying lifecycle manage­ment, and driving ongoing cost and productivity benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Desktop Virtualization for Everyone: Solving the Desktop Lifecycle Management Challenge by Dell, Inc. and Intel June 2010 - (Free Research) This white paper provides analysis and advice on how desktop virtualization can deliver substantial benefits, simplifying lifecycle management, and driving ongoing cost and productivity benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

EMA Radar™ For Business Service Management (BSM): Service Impact Q3 2010 CA Vendor Profile by CA Technologies. June 2010 - (Free Research) This report is designed to help IT organizations more effectively plan for the adoption of solutions that can help bring together a unified view of IT service performance as it impacts business outcomes. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

A Comprehensive Approach to Practicing ITIL Change Management by BMC Software, Inc. April 2009 - (Free Research) Mission-critical data processing relies in large part on the automated initiation, execution, management, integration, and recovery of batch-mode IT processing. Read about BMC Software's solution that integrates their batch process automation solution, BMC CONTROL M, with their CMDB solution, BMC Atrium. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: Cloud-Managed WiFi-- The Next Step in Wireless Evolution by Meraki August 2010 - (Free Research) This presentation transcript discusses the benefits of cloud managed wireless systems and how it can help eliminate your IT management challenges. Learn how you can get a cost-effective, simple, and secure network with a centralized control system to help your IT team. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Recorded Webcast - Cloud-Managed WiFi: The Next Step in Wireless Evolution by Meraki August 2010 - (Free Research) This webcast discusses the benefits of cloud managed wireless systems and how it can help eliminate your IT management challenges.  Learn how you can get a cost-effective, simple, and secure network with a centralized control system to help your IT team. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Enterprise Resource Planning (ERP) Market: Potential Buying Window Beginning to Close? by IBM February 2010 - (Free Research) Take a look at this report from AMR Research to find out if it’s time for you to replace an outdated ERP solution. The report describes why ERP vendors are offering extraordinary value and how a business-focused ERP implementation can help manage costs while helping you move your business strategy forward. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

7 Criteria to Consider When Embedding BI by Tableau Software August 2010 - (Free Research) Though there’s no simple answer to “buy or build,” there are criteria — seven, in fact, that can guide you to make a well informed decision. This paper helps you identify and evaluate each one. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Overview of Cloud-Managed WiFi: The Next Step in Wireless Evolution by Meraki August 2010 - (Free Research) Learn how you can get a cost-effective, simple, and secure network with a centralized control system to help your IT team. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Lotus Sametime: Collaborate at the Speed of Business by IBM December 2010 - (Free Research) This executive brief shows how IBM Lotus® Sametime® software can help your enterprise provide unified communications and collaboration services with an intuitive experience that promotes end-user adoption. See how to protect your investments in existing telephony, audio, video or IT infrastructures. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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