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Delivering Efficient After-Sales Service in IM&C Companies: Superior Service Operations for Profitable Growth by SAP America, Inc. September 02, 2010 - (Free Research) This paper discusses how integrated software and services from SAP can help you streamline and align key operations in service sales, service marketing, customer support, contract management, field service, and installed-base management. Read on to learn how to deliver efficient after-sales services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optical Fiber Cabling for Data Communication –Test and Troubleshooting Quick-Reference Guide by Fluke Networks August 26, 2010 - (Free Research) This booklet reviews best practices for test and troubleshooting methods as well as the test tools to ensure that installed optical fiber cabling provides the transmission capability to reliably support LAN or enterprise network applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Top 10 Technical Considerations for Evaluating e-Commerce Platforms by Art Technology Group (ATG) July 23, 2010 - (Free Research) This paper offers ten considerations to help guide the selection criteria for your next e-commerce platform - which should ideally be the last e-commerce platform you would ever need to buy. Continue reading to learn these two technical considerations for evaluating e-commerce platforms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Specialty Analytics Servers: Enabling decision-making @ the speed of business by Sybase, Inc. April 23, 2010 - (Free Research) Traditional transactional systems are often inadequate for complex analytics and reporting purposes. This paper discusses how specialty analytics servers help with making critical business decisions by offering a low-risk, practical way to dig into and analyze large volumes of data and turn raw data into actionable insight. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

How to Use Desktop Virtualization in WAN and Remote Office Scenarios by SearchVirtualDesktop.com March 05, 2010 - (Free Research) In this webcast, featuring industry experts Brian Madden and Gabe Knuth, learn how to provide a desktop virtualization solution for remote office and WAN users. Discover how to address this issue by implementing remote options for centralized VDI and client-based VMs where VDI instances run on users’ laptops. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Virtualize at the Speed of Your Business - The Dell Guide to Virtualization by Dell, Inc. and Intel December 01, 2008 - (Free Research) Virtualization is changing everything, from how you manage resources to the way you support your business, it addresses many of today's IT challenges - cost, responsiveness, availability, disaster recovery - and is a key element for achieving a more automated, agile infrustructure. Dell helps you virtualize at the speed of your business... (BROCHURE) VIEW ABSTRACT | GO TO

Presentation Transcript: Virtualization 101 - Part 3 The Many Applications of Virtualization by Dell and VMware December 03, 2009 - (Free Research) This presentation transcript explores several virtualization applications, and details 10 common use cases for virtualization and it can help your company improve their IT infrastructure. Discover how to enhance your disaster recovery and high availability plans without draining the IT budget. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Podcast: Server Virtualization 101: Part 3 The Many Applications of Virtualization by Dell and VMware December 03, 2009 - (Free Research) This podcast explores several virtualization applications, and details 10 common use cases for virtualization and it can help your company improve their IT infrastructure. Discover how to enhance your disaster recovery and high availability plans without draining the IT budget. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Server Virtualization 101: Part 3 The Many Applications of Virtualization by Dell and VMware December 03, 2009 - (Free Research) This videocast explores several virtualization applications, and details 10 common use cases for virtualization and it can help your company improve their IT infrastructure. Discover how to enhance your disaster recovery and high availability plans without draining the IT budget. (VIDEO) VIEW ABSTRACT | GO TO

Scaling Your Internet Business by GoGrid August 17, 2010 - (Free Research) Growing your business at "Internet speed" means scaling your web application according to business and market requirements. The unique value proposition of Cloud Computing creates new opportunities to align IT and business goals. Read this white paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Backup and Recovery Challenges with SharePoint by Iron Mountain October 01, 2009 - (Free Research) This whitepaper will discuss the challenges you can have to backup and protect using native tools and how you can successfully protect your SharePoint environment using Mimosa NearPoint™ for SharePoint. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Webinar: Benefits of Grid Computing in the Cloud by RightScale February 25, 2010 - (Free Research) See how pharmaceutical, insurance, and Web 2.0 companies are using grid computing to reduce costs and speed processing. You’ll learn how to set up a scalable compute array using RightScale's Grid Edition. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Best Practices for Implementing Automated Functional Testing by Hewlett-Packard Company April 2007 - (Free Research) By automating functional testing, you can take major steps forward to improve automated business processes. Your development and QA teams can increase the speed and accuracy, and your IT department can achieve a higher ROI from software projects. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM+: An Innovative Approach to Agile Solution Development by Pivotal CRM, a CDC Software solution April 2010 - (Free Research) Read this paper to learn about the CRM+ approach and how it can give companies a much-needed third option for developing applications that support extensive enterprise business processes and enable ongoing agility. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Pillars of Enterprise Protection: Data Loss Prevention by Symantec Corporation August 2010 - (Free Research) Find out more about the risks, origins, technology, and processes around Data Loss Prevention (DLP). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Guidelines to Create a Robust Test Automation Framework by Alliance Global Services August 2010 - (Free Research) Automating testing frameworks and maintaining quality software releases is critical to business performance. This paper presents the benefits of different Test Automation Frameworks, their design components, governance models, maintenance considerations and a checklist of the five key elements to maintain a successful Test Automation Framework. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Putting ProtecTIER to the test by IBM August 2010 - (Free Research) IBM worked with independent IT analysts Josh Krischer & Associates to ascertain the effectiveness of its ProtecTIER Deduplication Gateway. This white paper outlines the rigorous testing they performed and the system's outstanding results. (TEST RESULTS) VIEW ABSTRACT | GO TO

How to Accelerate your SOA with Real-time Data Integration by Oracle Corporation April 2010 - (Free Research) How can real-time data integration accelerate SOA projects? This webcast demonstrates that by leveraging best practices in Service Oriented Architecture (SOA) in combination with a comprehensive data integration approach, companies can lower costs through consolidation, reduce the risk of bad data polluting their applications, and more. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

How to Address Your Top Tech Problems by AT&T Corp August 2010 - (Free Research) For companies without full-time IT staff, affordable tech support is especially important. Subscription services like AT&T Tech Support 360SM can be a great solution for wireless network configuration, e-mail, office application and computer performance problems, mobile device setup, virus removal and other troublesome support issues. (WHITE PAPER) GO TO WHITE PAPER

Frost & Sullivan: Better Service Margins at a Fraction of the Cost by GoToAssist July 2010 - (Free Research) New research from Frost & Sullivan details how to provide superior service while actually reducing costs and increasing margins. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

City of Miami Reduces EMS Response Times Through IT Modernization and Eliminates 50% of IT Costs by Micro Focus, Ltd July 2010 - (Free Research) Read this case study to learn how the City of Miami Reduced EMS Response Times Through IT Modernization and Eliminated 50% of IT Costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Responding to Workplace Disruptions: The Critical Role of the Help Desk by GoToAssist October 2009 - (Free Research) When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. And who better to designate as a first responder than your help desk? This new Forrester white paper explores the critical role that the help desk should play in your organisation's business continuity planning. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Top 10 Most Overlooked Causes of Trouble in a Cisco Network by Global Knowledge November 2009 - (Free Research) This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leveraging SAP Enterprise Support Services: A Journey to Lowering Costs by SAP America, Inc. June 2010 - (Free Research) Hear from Ross Wainwright, Executive Vice President, SAP Field Services, and Greg Pike, Senior Vice President, SAP Active Global Support and gain insight into the cost-saving and problem-solving services that have the biggest impact, where and how SAP customers should begin using these services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Bringing Mobile Multimedia to Best-In-Class Smartphones: Addressing end user demand for high-quality mobile TV by Alcatel-Lucent August 2010 - (Free Research) The incredible speed with which end users are adopting advanced smartphones has created a new market opportunity for mobile network providers. Read this paper to find out so much more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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