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The New Microsoft IT Pro Certifications and Exams by Global Knowledge December 2008 - (Free Research) The MCITP assures that anyone possessing Microsoft certification has a breadth of knowledge on various products and is concerned with the network architecture and design. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Windows 7 MCITP Certification Review: How to Prepare for and Pass the Windows 7 MCITP Certification Exams by Global Knowledge August 2010 - (Free Research) The goal of this white paper is to provide you, an IT Professional, with the knowledge and tools to be successful when taking a certification exam for one of the three available Windows 7 certifications: Windows 7 Configuring, the Enterprise Desktop Support Technician, or the Enterprise Desktop Administrator certification. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tips on Applying for and Passing the PMP or CAPM Exam: Updated for PMBOK 4th Edition by Global Knowledge January 2007 - (Free Research) This white paper outlines the application process for both the PMP and CAPM exams, explains the composition of the exam questions, provides tips for successfully passing the exam, and lists the requirements to maintain certification. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SAP ROI through the Care and Nurturing of SAP End Users by SAP America, Inc. April 2010 - (Free Research) This paper reveals how continuous end user training can reduce costs and increase returns on SAP investments. It includes a detailed "end user maturity model" by which clients can assess the expertise levels of their SAP end user base. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Ensure That Your Employees Will Want to Use CRM by Pivotal CRM, a CDC Software solution February 2009 - (Free Research) This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM+: An Innovative Approach to Agile Solution Development by Pivotal CRM, a CDC Software solution April 2010 - (Free Research) Read this paper to learn about the CRM+ approach and how it can give companies a much-needed third option for developing applications that support extensive enterprise business processes and enable ongoing agility. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SAP Maps the Corporate Sustainable Future Enterprise-Wide Sustainability Software Comes of Age by SAP America, Inc. March 2010 - (Free Research) Read this AMR review of how SAP is building a strongly differentiated position in the sustainable software market place – and structuring a compelling platform for growth as the economy recovers and migrates toward a more sustainable and resource-optimized model. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Maximizing Operational Efficiency with Oracle Business Intelligence Applications by Oracle Corporation December 2007 - (Free Research) This technology brief highlights how BI applications can integrate information across data sources and departments, provide a single, integrated view of customer and enterprise information, and enable greater alignment of decisions and execution to drive higher customer profitability and share of wallet. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Management Excellence: Leveraging Technology and Techniques by Oracle Corporation November 2008 - (Free Research) One in a series of white papers about management excellence, this white paper describes the techniques and technologies that organizations should master on their way to management excellence. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CCNA Wireless Certification by Global Knowledge December 2008 - (Free Research) This paper will describe the growing need for CCNA Wireless certification, what the CCNA Wireless certification is, its benefits, and what pre-requisites, exams, and training are required to get certified. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in Extending ERP: A Buyer's Guide to ERP Versus Best of Breed Decisions by SAP America, Inc. November 2006 - (Free Research) This Aberdeen report explains the important functions of ERP and strategies for deriving more and better business value from their implementations. (BOOK) VIEW ABSTRACT | GO TO

Inside SQL Server 2008: Exploring High Availability and Scalability Enhancements by Global Knowledge May 2009 - (Free Research) Microsoft is targeting close to zero downtime with SQL 2008 with availability and recovery features that only used to be available via third-party solutions. This white paper discusses the evolution of High-availability from SQL 2005 to SQL 2008, and the tools available to minimize downtime in the Enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Driving Effective Quality for Enterprise Applications by SAP America, Inc. June 2010 - (Free Research) This white paper defines drivers for a software quality and testing framework, key elements for a well-structured testing strategy, and pressures to enable adoption, as well as the benefits of test automation in conjunction with quality life-cycle practices and organizational strategies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enabling The Lean Enterprise: A Three-Tiered Approach to Improving Your Operations by SAP America, Inc. June 2009 - (Free Research) Recently, many businesses have used lean principles to move from a decentralized corporate management mode to a hybrid model - recognizing that different functions require different levels of centralized management to be efficient and effective. Read this whitepaper to learn a three-tiered approach to improving your operations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building a Best-Run Finance Organization by SAP America, Inc. June 2008 - (Free Research) This SAP Executive Insight examines the changing role of the finance organization in today's business environment. Further, it describes how companies can develop best-run finance organizations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Misguided, Opportunistic, or Strategic - Where Do You Stand on the Sustainability Ranking? by SAP America, Inc. March 2010 - (Free Research) Across SAP's global customer base, there is a continuum of sustainability approaches – spanning from misguided to opportunistic and strategic. Find out where you rank in this special report from SAP. (Full article) (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to effectively manage data and deliver knowledge across various health IT environments by ASG Software Solutions May 2010 - (Free Research) Knowledge is collected in the form of a wide variety of documents, and these are perhaps the most valuable assets for hospitals. However, the challenges of managing and delivering documents within a hospital and between healthcare providers are becoming increasingly more difficult. Read this paper to find out more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advancing healthcare security and privacy with digital workflows by Hewlett-Packard Company September 2010 - (Free Research) Is your healthcare organization looking to enhance the security of patient information while allowing more access to authorized personnel? Are you looking to automate your workflows and use less paper? If these questions address areas of opportunity for your organization, then sign up now for HP’s webinar on Workflow Solutions for Healthcare. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Collaborative IT: A Pragmatic Approach for Bringing the Service Desk and Operations Together by Hewlett-Packard Company July 2010 - (Free Research) This reports looks at best practices and technologies that can support an effective integration of the Service Desk and Operations teams. The report focuses on closed loop incident and problem management, as well as end-to-end change and configuration management, with a particular focus on automation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Are Your Sales Reps Missing Important Sales Opportunities? How Sybase Mobile Solutions for SAP Dramatically Increase Sales Productivity by Sybase, Inc. March 2010 - (Free Research) The most effective sales are face-to-face sales, yet sales representative only spend 26% of their time selling face-to-face. The rest of their time is taken up with administrative tasks, prep and travel. Learn how Sybase Mobile Solutions for SAP can increase sales productivity and bring the advantages of business mobility to your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building a Reliable Database Environment: A Guide for SMBs by Dell, Inc. and Intel April 2010 - (Free Research) Reliability and availability, data protection, performance, and scalability are all essential characteristics of a database management system. This paper looks at each one of those characteristics in detail and offers an implementation guide for SMBs that require a highly reliable database environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Two Faces of Risk: Cultivating Risk Intelligence for Competitive Advantage by SAP America, Inc. September 2008 - (Free Research) Organizations need to be intelligent about the risks they take to gain and sustain competitive advantage as well as protect their existing assets. In this paper learn about the two faces of risk "rewarded risk" and "unrewarded risk." (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dispelling 6 Common Myths about On-demand Call Center Solutions by Contactual, Inc. February 2010 - (Free Research) The inability of early prototypes of on-demand contact centers to deliver feasible solutions for contact center users only served to reinforce the superiority of on-premise solutions, creating a number of myths which today have no bearing at all. This paper presents the 6 myths of on-demand call center solutions and debunks them all. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Workforce Management (WFM) Software: SearchCRM.com Product Directory 2010 Edition by SearchCRM July 2010 - (Free Research) This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market.  Inside, you’ll find basic information about the major vendors in the WFM market and the products they sell. Continue reading to find out which products are right for your organization. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Implementation Brief: Active Endpoints’ ActiveVOS BPMS - ENABLING DYNAMIC GROWTH by Active Endpoints, Inc. August 2010 - (Free Research) Western Governors University was facing student management challenges due to a rapid growth state and was looking for a BPM solution that could incorporate human tasks with automated processes. This paper examines the university’s decision to select a model-driven BPMS over a set of non-integrated tools as the foundation for its SOA architecture. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

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