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Evaluating The Cost of Ownership of IT Service Management Solutions: Lessons learned from real-life implementations by Hewlett-Packard Company February 08, 2010 - (Free Research) This report is based on a series of in-depth interviews conducted by Dimensional Research. The goal of this study was to evaluate real-life experiences implementing the most current versions of HP Service Manager and BMC Remedy—the leading ITSM solutions— in order to understand the differences in long-term cost of ownership. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Get Personal: Capitalize On Your Subscriber Data With a Unified User Profile by Hewlett-Packard Company September 12, 2008 - (Free Research) This white paper discusses the role of user profile management. HP’s solution for this business issue is discussed as a means of addressing the subscriber experience infrastructure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Working Smart in IT Operations: The Case for Consolidated Operations by Hewlett-Packard Company October 01, 2008 - (Free Research) This paper explores the problems IT operations can encounter in coordinating the activities of application and infrastructure specialist teams, and it proposes an approach-- consolidated operations-- designed to get incidents to the right person with the right information fast so problems can be resolved quickly, with no duplication of effort. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing The End-User Experience Across Your Enterprise by ASG Software Solutions February 08, 2010 - (Free Research) Read this paper to learn the expectations of business users have changed and continue to increase in scope. Historically, most IT organizations simply reacted to user problems and issues as they emerged, hopeful that a manageable number of low-impact, end-user-discovered problems would arrive as problem tickets. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using SaaS to Reduce the Costs of Email Security by Proofpoint, Inc. February 01, 2009 - (Free Research) This whitepaper discusses the dramatic cost savings that companies can realize by adopting a SaaS (Software-as-a-Service) model for email security versus an on-premises approach. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing The Value of Your Subscriber Data by Hewlett-Packard Company February 08, 2010 - (Free Research) The expectations of today’s mobile subscriber are driving market trends. Subscribers’ desire for personalized and converged applications and services on any device, with high quality of experience, is changing the way mobile network operators (MNOs) and their subscribers interact. Read this paper and learn the value of optimizing subscriber data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

End-to-End Service Management in the Virtualized Environment: Delivering on the Promises of Virtualization by Hewlett-Packard Company October 30, 2008 - (Free Research) This paper proposes an approach for IT to manage virtualized environments and shows how HP Business Service Management software enables IT operations to link specialists and specialized tools into day-to-day operations while keeping promises to business users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: Virtualization and Service Automation by Hewlett-Packard Company February 05, 2010 - (Free Research) The intent of this guide is to assist the smart enterprise with understanding virtualization’s fit into the rest of the IT environment. (EBOOK) VIEW ABSTRACT | GO TO

The Critical Role of Content Management in Delivering Business Services by ASG Software Solutions August 01, 2008 - (Free Research) This EMA white paper investigates these issues in more depth and provides an overview of how ASG is bringing together technologies for ECM and BSM to address business-aligned content management initiatives across the enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Process Automation With VMware by UC4 Software, Inc February 08, 2010 - (Free Research) In this white paper, you’ll discover how to grapple virtualization's complexities by automating time drains like on/off control, making backups and snapshots, and provisioning resources (virtual machines). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast: UK’s Largest Airline and The Enterprise Integration Triangle by Progress Software January 29, 2010 - (Free Research) The Enterprise Integration Triangle – How the World's Favorite Airline Has Mastered the Code! (PODCAST) VIEW ABSTRACT | GO TO PODCAST

The Enterprise Integration Triangle - Services, Data and Events by Progress Software January 29, 2010 - (Free Research) The Enterprise Integration Triangle – How the World’s Favorite Airline Has Mastered the Code! (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Business Driven Access Management and Governance: Simplifying the Delivery and Governance of Access throughout the Enterprise by Aveksa November 09, 2009 - (Free Research) Progressive organizations are adopting a new process for how access is requested, approved, fulfilled, validated and remediated. This new approach to access management can abstract the complexity that IT deals with and simplify the process, enabling the business to be more autonomous and more successful. Read on to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CDW Services: Unified Communications by CDW Corporation January 22, 2009 - (Free Research) Read this paper to learn what CDW Corporation has to offer your organization in terms of unified communication solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieving Virtualization Control with Intelligent Service Automation by UC4 Software, Inc February 08, 2010 - (Free Research) Do all your vendors, platforms, and virtual machines add up to a manual scripting nightmare? Not if you have the know-how and technology to integrate it all. Read this white paper to learn more! (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Increasing ROI and Reducing the Risks of Your Application Portfolio by ASG Software Solutions October 01, 2008 - (Free Research) This white paper examines APM's ability to mitigate escalating risks while generating significant ROI opportunities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

WAN Governance Executive Primer by IPANEMA TECHNOLOGIES February 05, 2010 - (Free Research) Read this paper to learn the complexity of managing WAN traffic is increasing, organizations need more capabilities for optimizing application performance than just WAN acceleration. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Three Ways to Prevent USB Insecurity in Your Enterprise by Lumension January 26, 2010 - (Free Research) Read this white paper to learn how removable device policy enforcement can mitigate data loss, data theft, and malware propagation and hacking risks while enabling managed use of necessary productivity tools. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Insurance: Converging Customers, Cost Management and Compliance by Kofax, Inc. February 03, 2010 - (Free Research) Through a case study with Pan-American, this white paper examines how insurers can generate measurable progress toward these goals by treating document driven business process automation as a strategic initiative at the C-level. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BPM Taxonomy Whitepaper - Dan Woods - Sponsored by SAP and Accenture by SAP America Inc March 01, 2009 - (Free Research) This paper provides a survey of the practices and technology related to business process management (BPM). Basic concepts are explained, the transformational effect on the enterprise is examined, and the value that BPM can create is analyzed. The paper then presents a survey of the vast array of technology that is related to BPM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Selecting a Performance Management Solution Built on Leading Technology by PROPHIX December 29, 2009 - (Free Research) Businesses, especially finance departments, are challenged to be more effective at acting upon key performance indicators (KPIs). Flexible, yet powerful analytical tools can increase visibility to operational drivers. Read this paper to learn about technology solutions that can remove the responsibility of powerful performance management from IT. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Capturing the Essence of Accounts Payable Automation for SAP® by ReadSoft August 20, 2009 - (Free Research) Read this paper to learn about the accounts payable (AP) automation solutions available today and learn which solutions best relieve the AP pain points while delivering the best overall solution, through leveraging the existing SAP® ERP environment and it's built in workflows. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Management Excellence: Leveraging Technology and Techniques by Oracle Corporation November 01, 2008 - (Free Research) One in a series of white papers about management excellence, this white paper describes the techniques and technologies that organizations should master on their way to management excellence. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Intelligence: Actionable Insights for Business Decision Makers by SAP America Inc January 23, 2009 - (Free Research) To gain greater business insight and transparency, organizations urgently require a new generation of business intelligence tools and applications that allows cross-enterprise, interenterprise and external data to be integrated and analyzed. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Accelerate Value Creation: The Virtuous Cycle of Using Technology to Maximize Business Value by SAP America Inc October 18, 2008 - (Free Research) Understanding how IT can drive value and competitive advantage for your company is important for executives in all industries. This SAP Executive Insight paper explores the relationship between IT investment and performance and productivity gains. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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