Service Oriented Architecture (SOA) | Application Integration | Web Services | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Software Configuration Management (SCM) | Application Management and Maintenance | Business Process Management (BPM) | Legacy Systems Analysis and Upgrade | Enterprise Systems Management | Testing and Analysis

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Contact Centers for Dummies by Avaya Inc. November 2008 - (Free Research) This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

PODCAST: The Latest Trends in SaaS and On-Premise Application Integration by Cast Iron Systems November 2008 - (Free Research) In this program, we'll focus on the latest technologies being used to facilitate communications between cloud-based applications, such as SaaS integration appliances, virtual appliances and cloud-based integration. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

The Latest Trends in SaaS and On-Premise Application Integration by Cast Iron Systems November 2008 - (Free Research) In this program, we'll focus on the latest technologies being used to facilitate communications between cloud-based applications, such as SaaS integration appliances, virtual appliances and cloud-based integration. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Presentation Transcript: Tearing Down the Fortress to Better Protect the Enterprise by Blue Coat October 2008 - (Free Research) Read this whitepaper to understand cyber crime offenses and look at cloud service architecture. It examines what cloud service is, its benefits, and how to connect a cloud to create a hybrid web gateway. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Hosted Solution Offers a Better Option for Medical Practice Management and Billing by Microsoft Corporation India Pvt Ltd November 2008 - (Free Research) AdvancedMD’s Web-based solution facilitated centralized management and deployment, and the use of AJAX programming techniques improved application responsiveness. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Citrix XenApp 5.0: Preparing for a Successful Migration by visionapp November 2008 - (Free Research) Citrix XenApp 5.0 offers new functionality: with preferential load balancing, preset values can now be applied to both specific users and particular applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Oracle leverages ITIL v3 to Help Customers Upgrade with Confidence by Oracle Corporation April 2008 - (Free Research) Hear from Saleem Haque, Vice President of Delivery for Advanced Customer Services about how ITIL methodologies, combined with Oracle best practices and unique tools are simplifying the upgrade process for their customers. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Enterprise SOA Management: Using an Architectural Approach to Foster Collaboration and Analysis for SOA Initiatives by Telelogic, An IBM Company July 2008 - (Free Research) This whitepaper explores the complexities of managing an enterprise-wide Service Orientated Architecture, while addressing and implementing the company’s business plans into a comprehensive set of interconnected services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Bringing SOA Patterns to Life by Oracle Corporation August 2008 - (Free Research) This white paper details a method to achieve maximum Service Orientated Architecture value, highlighting essential SOA value patterns and real-world case studies that attained measurable business benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Model-driven SOA Achieve Higher Productivity Gains throughout the Design Process by Telelogic, An IBM Company July 2008 - (Free Research) This whitepaper explains the role of modeling in understanding and developing Service Orientated Architecture (SOA). It also applies the results of business planning to the analysis, implementation, development and maintenance of service applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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