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Help Desk Authority Professional Edition - 30 Day Free Trial! by ScriptLogic Corporation September 08, 2009 - (Free Research) How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Responding to Workplace Disruptions: The Critical Role of the Help Desk by GoToAssist October 22, 2009 - (Free Research) When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. And who better to designate as a first responder than your help desk? This new Forrester white paper explores the critical role that the help desk should play in your organisation's business continuity planning. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Collaborative IT: A Pragmatic Approach for Bringing the Service Desk and Operations Together by Hewlett-Packard Company July 22, 2010 - (Free Research) This reports looks at best practices and technologies that can support an effective integration of the Service Desk and Operations teams. The report focuses on closed loop incident and problem management, as well as end-to-end change and configuration management, with a particular focus on automation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast: Laptop Data Backup and Desktop Data Backup Best Practices by Copiun August 18, 2010 - (Free Research) Check out this FAQ podcast featuring W. Curtis Preston to learn all about laptop and desktop backup – including how it’s just as important as enterprise data backup, best practices, products available and more. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Enterprise Mobility Challenge: Boost Productivity, Reduce IT Complexity by Dell, Inc. and Intel August 19, 2010 - (Free Research) This white paper examines both the advantages and challenges of mobile computing, and how Dell and Intel are collaborating to provide solutions that address the key facets of mobile computing: productivity, security and manageability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Seven Standards of Cloud Computing Service Delivery by BMC Software, Inc. June 03, 2010 - (Free Research) In economic times like these, leading companies are looking to cloud-computing applications and IT Help Desk is increasingly in demand. This paper outlines best practices for selecting cloud-computing solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Citrix XenClient: Extending the benefits of desktop virtualization to mobile laptop users by Citrix June 25, 2010 - (Free Research) Citrix® XenClient™, an innovative, client-side alternative for delivering virtual desktops, allows IT to extend the benefits of desktop virtualization to laptop users whether or not online. Continue reading to learn more about XenClient and the benefits it brings for mobile users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The IT Manager's Role in Proactive Information Retention and Disposition Management: Balancing eDiscovery and Compliance Obligations with IT Operational and Budget Constraints by Iron Mountain Digital March 01, 2010 - (Free Research) This IDC White Paper discusses the practical approaches the IT organization must consider so that it can effectively execute on the corporation's compliance and eDiscovery objectives while still meeting the IT organization's budget, application performance, and service-level objectives. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Diskeeper 2010 Server edition  by Diskeeper Corporation July 27, 2010 - (Free Research) Servers and workstations slowing down, crashes, required offline maintenance, slow virtual platforms, free space bloating, premature hardware refreshes, spiraling energy consumption, heavy help desk traffic-- check out this solution to see how it improves performance and efficiency on even the busiest servers by preventing fragmentation. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

XenClient - What is XenClient by Citrix May 06, 2010 - (Free Research) Watch this video to learn how XenClient can bring security, performance and flexibility to both IT and your laptop users by extending the benefits of desktop virtualization to users that need to work from anywhere at anytime. (VIDEO) VIEW ABSTRACT | GO TO

Pillars of Enterprise Protection: IT Management by Symantec Corporation August 23, 2010 - (Free Research) Infrastructure complexity, multi-pronged security threats, and the challenge of Windows 7 migration require more than a collection of individual point solutions---and more than a "marketing bundle" that integrates solutions with little more than shrink wrap. Read this paper to find out so much more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise Laptop, Desktop Backup and Recovery Considerations by Copiun August 18, 2010 - (Free Research) This white paper examines key considerations for enterprise laptop, desktop backup and recovery, with special emphasis on distributed environments with remote and mobile users. Also get an inside look at Copiun Data Manager, an easy to use solution designed for distributed enterprise environments with remote and mobile users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Manage Information and Password Security with IBM Tivoli Access Manager for Enterprise Single Sign-On by Prolifics, A Premier IBM Business Partner August 10, 2010 - (Free Research) Forgetting or confusing passwords, failure to update passwords on time, and incorrect password guessing can result in system lockouts and loss of productivity while creating a substantial burden for IT help desks. Read this paper to find out more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Endpoint Virtualization for Everyone: Solving the Desktop Lifecycle Management Challenge by Dell, Inc. and Intel October 01, 2009 - (Free Research) This white paper provides analysis and advice on how endpoint virtualization can deliver substantial benefits, simplifying lifecycle manage­ment, and driving ongoing cost and productivity benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Information Security Magazine – June 2010: Laptop Lockdown by Information Security Magazine June 16, 2010 - (Free Research) This month’s cover story is on useful and affordable encryption options for preventing data loss in your organization’s riskiest endpoints. Other articles in this issue cover cloud security, Symantec’s recent acquisitions, compliance management, and a debate over hiring convicted hackers. Read these great articles and more in this month’s issue. (EZINE) VIEW ABSTRACT | GO TO

Avoid the Mobile Blind Spot: Five Real-World Tactics to Protect Your Enterprise Networks by Qwest Communications August 25, 2010 - (Free Research) Laptops and other portable devices enable employees to connect to corporate assets anytime from anywhere, but they can also create a “mobile blind spot” in security. See how you can reap the benefits of mobility while protecting your corporate data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Total Economic Impact™ Of CA Wily Application Performance Management by CA Technologies. June 02, 2009 - (Free Research) This study examine the total economic impact and potential return on investment (ROI) that enterprises may realize by deploying CA Wily Application Performance Management (APM). Read this report for a discussion of the key findings. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Virtual Desktop Deployment Healthcare Case Study: Seton Family of Hospitals by Sychron, Inc. July 29, 2010 - (Free Research) The Seton Family of Hospitals, the largest healthcare provider in Central Texas, approached Sychron about its interest in designing and deploying a highly scalable, server-based, virtual desktop system. Read this case study to learn more. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

ManageEngine Applications Manager 9.2 by ManageEngine July 13, 2010 - (Free Research) ManageEngine Applications Manager is an availability and performance monitoring software that helps IT Operations and Application Support to ensure high uptime for their business applications in production. (DEMO) VIEW ABSTRACT | GO TO DEMO

Windows 7 and AppLocker by Global Knowledge January 25, 2010 - (Free Research) Organizations want to run the apps they want, and not run the apps they don't want. One of the tools Microsoft has given Active Directory administrators to help in this regard, Software Restriction Policies (SRPs), has been re-engineered in Windows 7 as AppLocker. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Comprehensive Approach to Practicing ITIL Change Management by BMC Software, Inc. April 17, 2009 - (Free Research) Mission-critical data processing relies in large part on the automated initiation, execution, management, integration, and recovery of batch-mode IT processing. Read about BMC Software's solution that integrates their batch process automation solution, BMC CONTROL M, with their CMDB solution, BMC Atrium. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: New Enterprise Desktop Chapter 1: The Desktop Virtualization Recipe by Pano Logic, Inc April 27, 2010 - (Free Research) This e-book will look at some of the trends that may lead to new application delivery methods. Technologies such as application and desktop virtualization, software services and cloud computing as well as a new generation of smart phones are all redefining application delivery. (EBOOK) VIEW ABSTRACT | GO TO

Pillars of Enterprise Protection: IT Risk and Compliance by Symantec Corporation August 23, 2010 - (Free Research) Organizations must strive to write IT policies in such a way that they capture acceptable risk levels, while striking a balance between tight infrastructure security and data access. Read this paper to find out so much more about IT Risk and Compliance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Dell Helps Simplify Backup & Recovery at the Edge of the Network by Iron Mountain Digital September 02, 2010 - (Free Research) Learn about Dell and Iron Mountain's solution to one of IT decision-makers toughest problems: backing up a company’s critical data that sits on desktops, laptops and other distributed devices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Compare Enterprise PC Online Backup and Recovery Service Providers by Iron Mountain Digital August 26, 2010 - (Free Research) This white paper will help IT professionals distinguish between the various categories of online backup and recovery service providers. The scope, strengths and weaknesses of each type of online backup and recovery service provider are characterized with respect to the current and forward-looking requirements of companies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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