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Enabling Compliant Remote Database Account Management by e-DMZ Security August 12, 2010 - (Free Research) Read this paper to find out how some out-of-the-box controls are not always available for direct SQL access. As a result, for many enterprises, SQL access for remote database account management is being done IN THE CLEAR, potentially exposing the enterprise to a critical security breach and significant compliance issues. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advanced Case Management for Smarter Banking by IBM August 20, 2010 - (Free Research) Financial institutions broadly use case management solutions in alignment with existing core applications to address customer issues associated with their principal business activities—such as account opening, lending and call center customer service. Read this white paper to learn how to effectively assimilate these practices into the everyday. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top Ten Essentials for Privileged Account Management by FoxT February 01, 2010 - (Free Research) In this white paper, discover how you can effectively and efficiently control privileged accounts using the latest in adaptive access controls management. You will also learn about how to leverage the latest in Role-Based Access Controls. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Pillars of Enterprise Protection: IT Risk and Compliance by Symantec Corporation August 23, 2010 - (Free Research) Organizations must strive to write IT policies in such a way that they capture acceptable risk levels, while striking a balance between tight infrastructure security and data access. Read this paper to find out so much more about IT Risk and Compliance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Cloud vs. Managed Hosting : How to Determine Which Environment is Appropriate, and When by iNetU Managed Hosting August 24, 2010 - (Free Research) This webcast takes a closer look at available hosting options. Discover the concept behind both cloud and managed hosting and learn how to distinguish between public, private, and hybrid clouds. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Business Case: Information for Project Portfolio Decision Makers by Global Knowledge May 25, 2010 - (Free Research) Increasing numbers of enterprises are incorporating project portfolio management in their strategic planning. And just as individuals use financial reports and analyses to consider various investment options, the enterprise uses an analysis called the Business Case to evaluate various project proposals for inclusion in the project portfolio. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: How to Select the Right Call Center Technology by Contactual, Inc. June 17, 2010 - (Free Research) What’s the best way to determine short and long term call center technology requirements? Should you consider outsourcing or using SaaS deployment options? How can you incorporate Web 2.0, social media and mobile technologies into your call center? This e-book on selecting call center technology will help you answer these questions and more! (EBOOK) VIEW ABSTRACT | GO TO

Dispelling 6 Common Myths about On-demand Call Center Solutions by Contactual, Inc. February 11, 2010 - (Free Research) The inability of early prototypes of on-demand contact centers to deliver feasible solutions for contact center users only served to reinforce the superiority of on-premise solutions, creating a number of myths which today have no bearing at all. This paper presents the 6 myths of on-demand call center solutions and debunks them all. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

TiVo Reduces Call Center Costs by Google GSA March 20, 2009 - (Free Research) Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Workforce Management (WFM) Software: SearchCRM.com Product Directory 2010 Edition by SearchCRM July 13, 2010 - (Free Research) This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market.  Inside, you’ll find basic information about the major vendors in the WFM market and the products they sell. Continue reading to find out which products are right for your organization. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

SAP® Business Communications Management for Utilities: Fully Integrated Software to Improve Customer Satisfaction by SAP America, Inc. September 03, 2010 - (Free Research) This paper explains how SAP® Business Communications Management software provides a flexible multichannel, all-IP business communications platform that can deploy IP telephony for everyone who needs it. Read on to learn how this software works with SAP CRM to provide improved customer satisfaction without any costly cumbersome integration issues. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Addressing Windows 7 Application Compatibility by Dell, Inc. and Intel August 17, 2010 - (Free Research) In this paper, we'll discuss the different software compatibility options available to companies that are working on a Windows 7 migration, and show how Dell can help IT organizations throughout the process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The New Math: Double Your Results for Half the Cost with a Cloud-Based Contact Center by Contactual, Inc. March 02, 2010 - (Free Research) This paper examines the differences between on-premises contact centers and hosted alternatives. It looks at the reasons why on-premises contact centers are becoming obsolete, and offers suggestions for how enterprises can eliminate capital expenditures while increasing customer satisfaction and staying on the forefront of innovation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fundamentals of a Well-Built SAN by Hewlett Packard Company and Intel August 12, 2009 - (Free Research) The purpose of this white paper is to describe the benefits of a clustered architecture in comparison with traditional controller-based architectures, and to discuss the technology that makes HP LeftHand SANs better by design. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Benefits of BlackBerry MVS 5.0 : A Platform approach to Mobile Unified Communications by BlackBerry August 17, 2010 - (Free Research) This webcast will discuss how businesses are extending mission critical applications to their mobile workforce and how the use of the BlackBerry Enterprise Platform including BlackBerry MVS can be used to be more productive and save money. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Addressing the challenges of implementing a customer-centric strategy by Infor CRM December 05, 2008 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Turning Customer Interaction into Profitable Relationships: Reaping the benefits of unified customer communication management (CCM) by Pitney Bowes Business Insight July 06, 2010 - (Free Research) Effective customer communication boosts customer loyalty, ensures compliance, and helps control a range of costs. However, most organisations take a fragmented approach to managing enterprise customer communications. Quocirca’s report examines how a CCM strategy can transform the impact of customer communications at every customer touch point. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Best Practices in Creating a Strategic Finance Function by SAP America, Inc. January 23, 2009 - (Free Research) the following article will share the results of SAP research as well as APQC's Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Making The Move: What to Do When You’ve Outgrown QuickBooks by Sage North America April 26, 2010 - (Free Research) This guide will provide you with smart, unbiased tips as your prepare to move from QuickBooks to a more powerful accounting solution. Continue reading this guide to decide which accounting solution is right for your company. (EGUIDE) VIEW ABSTRACT | GO TO

Delivering Superior Customer Value in Communications Firms: Enabling Optimal Offer Creation for Service Providers by SAP America, Inc. April 27, 2009 - (Free Research) For communications companies - whether focused on telecommunications services or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Webcast: Power Your Innovation and Save Money Now with IBM Rational Development Solutions for Power by IBM March 23, 2010 - (Free Research) Watch this webcast to learn how IBM Global Account achieved project payback within one year. Within this time they successfully migrated architects, project managers and testers across 31 projects to Rational solutions and achieved productivity savings of several million dollars. (WEBCAST) GO TO WEBCAST

Implementing IBM Rational Globally with Payback in One Year by IBM May 24, 2010 - (Free Research) Attend this webcast to learn how IBM Global Account achieved project payback within one year, migrating architects, project managers and testers across 31 projects to Rational solutions realizing productivity savings of $U3.145 million. (WEBCAST) GO TO WEBCAST

How to Set up Eclipse for Widget Development by BlackBerry May 25, 2010 - (Free Research) This tutorial will go over how to set up the file structures necessary to create a simple BlackBerry Widget. It will demonstrate how to use basic BlackBerry Widget API calls to retrieve the device model, device PIN and interact with the Calendar application to today’s date (WHITE PAPER) GO TO WHITE PAPER

How to Set up Microsoft Visual Studio for Widget Development for BlackBerry SmartPhones by BlackBerry May 25, 2010 - (Free Research) This tutorial will go over how to set up the file structures necessary to create a simple BlackBerry Widget. It will demonstrate how to use basic BlackBerry Widget API calls to retrieve the device model, device PIN and interact with the Calendar application to today’s date. (WHITE PAPER) GO TO WHITE PAPER

Tackling the IFRS Transition in the US by SAP America, Inc. March 16, 2010 - (Free Research) The SEC will likely require companies to report in both GAAP and IFRS formats during the first official IFRS transition year and for two years prior. Accordingly, our customers want to know how SAP supports parallel reporting.  Read this paper to learn which options SAP recommends and find out which is best for your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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