Virtualization | Application Lifecycle Management(ALM) | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Remote Administration | Enterprise Systems Management | Desktops/ Workstations | Desktop Management | Remote Access Technologies | Content Delivery Networks/ Web Application Acceleration | Business Process Management (BPM)

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Leveraging SAP Enterprise Support Services: A Journey to Lowering Costs by SAP America, Inc. June 23, 2010 - (Free Research) Hear from Ross Wainwright, Executive Vice President, SAP Field Services, and Greg Pike, Senior Vice President, SAP Active Global Support and gain insight into the cost-saving and problem-solving services that have the biggest impact, where and how SAP customers should begin using these services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Solution Brief: Cloud Solutions for the Enterprise by CA Technologies July 28, 2010 - (Free Research) CA cloud solutions accelerate your path to agility, efficiency, and control by helping you assemble, deliver, secure, assure, and support services across public and private cloud environments, spanning your diverse virtual and physical platforms. Continue reading to learn more. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps by Global Knowledge January 2006 - (Free Research) This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Endpoint Virtualization for Everyone: Solving the Desktop Lifecycle Management Challenge by Dell, Inc. and Intel October 2009 - (Free Research) This white paper provides analysis and advice on how endpoint virtualization can deliver substantial benefits, simplifying lifecycle manage­ment, and driving ongoing cost and productivity benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Desktop Virtualization with Dell and Citrix: Solving the Desktop Lifecycle Management Challenge by Dell, Inc. and Intel July 2009 - (Free Research) This white paper provides analysis and advice on how Dell Virtual Remote Desktop (VRD), a server-hosted desktop virtualization, can deliver substantial benefits, simplifying lifecycle management, and driving ongoing cost and productivity benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Address Your Top Tech Problems by AT&T Corp August 2010 - (Free Research) For companies without full-time IT staff, affordable tech support is especially important. Subscription services like AT&T Tech Support 360SM can be a great solution for wireless network configuration, e-mail, office application and computer performance problems, mobile device setup, virus removal and other troublesome support issues. (WHITE PAPER) GO TO WHITE PAPER

Infrastructure Performance Management for Virtualized Systems by CA Technologies. June 2010 - (Free Research) The management tools selected to support virtualization are essential to the ability of IT to grow the virtual environment without proportionately increasing the staff required to manage all of the new physical host servers and their guest VMs. Continue reading this white paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Delivering Efficient After-Sales Service in IM&C Companies: Superior Service Operations for Profitable Growth by SAP America, Inc. September 2010 - (Free Research) This paper discusses how integrated software and services from SAP can help you streamline and align key operations in service sales, service marketing, customer support, contract management, field service, and installed-base management. Read on to learn how to deliver efficient after-sales services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing Cloud Computing to Support Application Delivery by Compuware Corporation August 2010 - (Free Research) A concern that is often overlooked when deciding to switch to the cloud is how does cloud computing impact IT’s ability to deliver its application without disrupting critical Service Level Agreements and other business requirements? This paper discusses how to optimize cloud computing to support application delivery in your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Trend Micro Office Scan Trial by Trend Micro, Inc. July 2010 - (Free Research) The OfficeScan 10.5 release is the industry’s first virtualization-aware endpoint security solution. It focuses on key enterprise level management features, increases scalability for consolidation of management servers, improves the Client & Server information exchange consistency and so much more. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Responding to Workplace Disruptions: The Critical Role of the Help Desk by GoToAssist October 2009 - (Free Research) When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. And who better to designate as a first responder than your help desk? This new Forrester white paper explores the critical role that the help desk should play in your organisation's business continuity planning. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Integrating IBM WebSphere Portal and IBM Mashup Center Software by IBM March 2009 - (Free Research) This white paper outlines the potential integration options between IBM WebSphere® Portal and IBM Mashup Center software. Organizations can implement these integration options to achieve greater flexibility while lowering costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive July 2010 - (Free Research) By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Developing for the Future - The New Trend for Hosted VXML by West Interactive June 2010 - (Free Research) By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Sun GlassFish ESB, The Lightweight Enterprise Service Bus by Sun Microsystems, Inc. April 2009 - (Free Research) Sun GlassFish ESB has been designed to catalyze a lightweight business integration deployment project. It offers a "fit-to-purpose" mix of features, functionality, extensibility, and support at the best cost possible, with minimal overheads for development</p> (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Eclipse Aviation: Jet Maker Uses Enhanced SAP® Software Usability to Support Sales Team by SAP America, Inc. September 2010 - (Free Research) After switching to SAP CRM, the sales team members now benefit from the integration of sales-related activities in both their Microsoft Outlook in-boxes and Web browsers. Continue reading to learn all of the benefits that not only the sales team experienced from switching to SAP® software but also how the marketing team has benefitted as well. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Enterprise iPhone, BlackBerry and Android Management the ITSM Way by BoxTone September 2010 - (Free Research) iPhone/iPad, BlackBerry and Android smartphones, and the apps that run on them, are transforming how, where and when business gets done. But the incredible growth in enterprise-connected mobile devices and applications has made the typical piecemeal approach to mobility support unacceptable. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SIP Trunk Services: The Cornerstone of Unified Communications by Qwest Communications August 2010 - (Free Research) Almost every organization faces the need to do more with less. Unified Communications can help make this happen, but first, organizations must deploy a single network infrastructure that supports both voice and data applications. Find out how SIP Trunk services can act as the cornerstone of a converged infrastructure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Evaluating Server Hardware for Database Applications – Based On Scalability and Service/Support by Hewlett Packard Company and Intel August 2010 - (Free Research) There are a number of considerations that companies need to make when selecting server hardware to run databases on.  In this video, get expert advice on considerations including availability, service and support and how the database should be scaled. (VIDEO) VIEW ABSTRACT | GO TO

Lotus Sametime: Collaborate at the Speed of Business by IBM December 2010 - (Free Research) This executive brief shows how IBM Lotus® Sametime® software can help your enterprise provide unified communications and collaboration services with an intuitive experience that promotes end-user adoption. See how to protect your investments in existing telephony, audio, video or IT infrastructures. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success by Microsoft September 2009 - (Free Research) This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: Google Apps vs. Microsoft Exchange by Google March 2010 - (Free Research) Read this presentation transcript featuring James Ferreira, CIO for the New Mexico State Attorney General's Office, to learn about migrating to cloud computing applications. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Agile Decision Services: How IBM ILOG's Business Rule Management System helps Organizations Deliver Fast Time to Value for Business and IT by IBM December 2009 - (Free Research) This paper explores the challenges that organizations face in trying to deliver quick time-to-value for IT projects and achieve the status of ‘agile enterprise’. It illustrates how IBM's Business Rule Management System (BRMS) can facilitate the alignment of IT with business and support the implementation of an agile decision service (ADS). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Google Apps vs. Microsoft Exchange by Google February 2010 - (Free Research) Listen to this webcast to hear from James Ferreira, CIO for the New Mexico State Attorney General's office to learn about migrating to cloud computing applications. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Collaborative IT: A Pragmatic Approach for Bringing the Service Desk and Operations Together by Hewlett-Packard Company July 2010 - (Free Research) This reports looks at best practices and technologies that can support an effective integration of the Service Desk and Operations teams. The report focuses on closed loop incident and problem management, as well as end-to-end change and configuration management, with a particular focus on automation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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