Legacy Systems Analysis and Upgrade | Business Process Management (BPM) | Service Oriented Architecture (SOA) | Application Integration | Customer Relationship Management (CRM) | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Web Services | Legacy Integration | Availability, Performance and Problem Management | Systems Integration

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M1 by B & G™ ERP program aids growth Of UK sophisticated electronics Manufacturer – Fozmula Ltd by Bowen & Groves May 2008 - (Free Research) Fozmula’s range of hydrostatic and tank contents gauges, partly gave rise to the decision to introduce a new system owing to the lack of a manufacturing module within their legacy system. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Manage Your Evolving Network with Faster Problem Resolution and Less Manpower with Automated Intelligence by CITTIO September 2008 - (Free Research) The dynamic nature of today's infrastructure makes it impossible to rely only on traditional manual intervention modes and makes the use of intelligent automation a business imperative. Learn how this works in practice in this whitepaper. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Global Collaboration Meets Seamless Integration: SEEBURGER’s B2B Gateway and B2B Portal Solutions Overview by SEEBURGER, Inc. October 2008 - (Free Research) SEEBURGER, a world leader in B2B integration technology, offers powerful and complementary tools for global collaboration and seamless integration: the B2B Gateway and the B2B Portal. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

PeopleSoft Enterprise: Ensure Upgrade Success with Strategies and Best Practices for Leveraging Archiving by IBM August 2008 - (Free Research) Learn how to improve the success of your upgrade project and help your organization better meet the needs of your business users by leveraging data management and database archiving best practices while upgrading PeopleSoft. (WEBCAST) GO TO WEBCAST

Upgrade and Archive Strategies for Oracle E-Business Suite by IBM May 2008 - (Free Research) Oracle E-Business Suite sites should consider the benefits of database archiving as best practice component in any upgrade plan. Learn how to incorporate archiving into your upgrade plan to reduce the risk of extended downtime and ensure project success. (WHITE PAPER) GO TO WHITE PAPER

Worst Practices in SOA Implementation: Why Service-Oriented Architectures Fail by Information Builders Inc. (E-mail this company) October 2007 - (Free Research) Service-oriented architecture (SOA) enables different programs, applications, and tools to interact via self-contained services that do not depend on the context or state of the other service. This white paper provides insight into the top-four worst practices for SOA integration, and how to avoid and/or overcome these worst practices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Start a Windows Vista Pilot Deployment by Microsoft November 2008 - (Free Research) Thinking about deploying Windows Vista? This guide gives an overview of how to successfully manage a pilot program that provides the best experience for pilot users and helps to provide positive project justification to business decision makers. (WHITE PAPER) GO TO WHITE PAPER

Dollar Rent A Car Breathes New Life Into Legacy Systems Using .NET Connected Software by Microsoft Corporation India Pvt Ltd November 2008 - (Free Research) Using Microsoft® .NET connected software, Dollar Rent A Car created an XML Web services interface to expose its existing mainframe-based reservation system for access by existing and potential business partners. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

eGuide: Virtualizing Desktops - Navigating from Theory to Conception by Hewlett-Packard Company September 2008 - (Free Research) The promise of desktop virtualization technology is to centralize applications at the data center to make them easier to manage and provision. In this E-Guide learn how to navigate the challenges of desktop virtualization to make the theory a reality. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

Simplify the business of doing business: IBS Integrator by IBS, International Business Systems IBS Integrator is multi-platform software that integrates systems, applications, databases, web portals and processes, it automates and connects business processes all along the supply chain in manufacturing, distribution and other industries.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Model-driven SOA Achieve Higher Productivity Gains throughout the Design Process by Telelogic, An IBM Company July 2008 - (Free Research) This whitepaper explains the role of modeling in understanding and developing Service Orientated Architecture (SOA). It also applies the results of business planning to the analysis, implementation, development and maintenance of service applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Software as a Service Dramatically Improves CRM Success by Oracle Corporation August 2008 - (Free Research) This Yankee Group white paper explores what companies must do beyond software as a service (SaaS) solutions to improve sales effectiveness, increase customer satisfaction and provide a differentiated customer experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Customer Services Resource Center by Oracle Corporation April 2008 - (Free Research) This Oracle customer resource center is designed to help you learn about best practices and cost-effective ways to simplify the upgrade process for Oracle Database. Simplify your upgrade challenges, no matter what stage you're at in the upgrade process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Oracle leverages ITIL v3 to Help Customers Upgrade with Confidence by Oracle Corporation April 2008 - (Free Research) Hear from Saleem Haque, Vice President of Delivery for Advanced Customer Services about how ITIL methodologies, combined with Oracle best practices and unique tools are simplifying the upgrade process for their customers. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Resource DVD Kit by Oracle Corporation March 2008 - (Free Research) Register and receive a FREE Resource DVD to learn more about Oracle Upgrade Management Services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Uniting IT with Business through ITSM: Oracle Leads the Charge by Oracle Corporation February 2008 - (Free Research) This report highlights Oracle’s Upgrade Management Service as a solution enabling organizations to unify business and IT with the shared goal of delivering value to the customer. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Advanced Customer Services: Solution Support Center by Oracle Corporation February 2008 - (Free Research) Even a minor service disruption can devastate a company's reputation and bottom line. The Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Instant Messaging Tough Enough for Business: No Server Required by Cisco Systems, Inc. September 2008 - (Free Research) This white paper discusses the important benefits that business Instant Messaging (IM) can provide to any sized organization, the risks faced from unmanaged use of IM, and the factors that must be addressed as organizations plan their upgrade. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Australian Bank’s Integrated IT System Boosts Efficiency, Improves Customer Service by Microsoft Corporation India Pvt Ltd November 2008 - (Free Research) CBA deployed CommSee, a customer relationship management platform built on the Microsoft® .NET Framework and the integrated system automates workflow and provides a complete view of a customer. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

What you Need to Know about Launching Network Systems Management Solutions by CITTIO September 2008 - (Free Research) This whitepaper examines the management issues of Big 4 NSM mega-suites (namely HP OpenView, IBM Tivoli, CA Unicenter and BMC Patrol) and discusses how a 21st century NSM solution can make your Operations team more productive. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ROC Maestro for Open Systems by ROC Software ROC Maestro for Open Systems, a key component of the ROC Enterprise Suite™, provides a very easy method for scheduling and managing workloads, processes, dependencies and events across complex, heterogeneous IT environments.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Why Most Organizations Miss User Response Monitoring - and What to Do about It by Nimsoft, Inc. August 2008 - (Free Research) This guide explains the challenges of user response monitoring and how to overcome these challenges. It also teaches you how to get a real handle on infrastructure performance and shows you how it will impact user experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Decision Services: The Next SOA Challenge by ILOG, Inc. (BRMS) April 2008 - (Free Research) This white paper discusses the issues associated with decision services in an SOA strategy, highlighting how business rule management systems can be used to overcome these challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service-Oriented Architecture (SOA) - A New Alternative to Traditional Technology Integration by Information Builders Inc. (E-mail this company) March 2006 - (Free Research) This paper will examine the basic premises underlying a Service Oriented Architecture ( SOA ) and describe how universal technology and service adapters, such as those from iWay Software, can help organizations realize the benefits of SOAs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Is a Data Warehouse the Only Option for Business Intelligence? by Information Builders Inc. (E-mail this company) October 2007 - (Free Research) While data warehouses are important for many types of analytical systems, they aren’t always necessary. Building a data warehouse can dramatically increase the cost of a BI project. This paper describes data warehouses, along with many other options for placing relevant, timely information in the hands of business users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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